ADCB 4+

The search for Cheque books continues

To I was sooo messed around by firstly the bank that told me last month I can order my company Cheque book through the ATM. Now weeks later I finally have the time on my off day to find an ATM only to discover you can’t in actual fact order from there. Then I go into the branch and they tell me I can so it through the mobile app or fill in a form to order it in bank, but of course I didn’t have my company stamp with me as I don’t walk around with my company stamp just incase I need it. So i left with an request form and downloaded the mobile app and still there is nooooooo where that I can see how to request a check book. On my online banking I still can’t seem to find the tab that requests the cheque book. This really frustrates me as I spent half of my off time to still have no cheque book requested. Shocking honestly as ENBD has that feature inside their app that I can order my chequebook.

Developer Response ,

Hello, we`re sorry you feel this way. Kindly send your registered mobile number to contactus@adcb.com. Keep in mind that you can request for a cheque book through nearest cash deposit machine, at the branch, by calling us at 600502030, via mobile app or through our internet banking services. Thanks – A.M

Consider small salary

In behalf of using hayaak (adcb) card. We hope that still remain the zero maintaining balance as you can see most workers here in uae is not big amount of salary we just received the salary and send to our home country. Its a big help for us that we have a trusted bank that we can used for our salary card and save little amount we apply because of zero maintaining balance and zero fees but we are all worried and sad that you have a new rules that we cant afford the maintaining balance specially most of us is less than 3000 salary we hope that consider our side to remain zero maintaining balance / zero fees since that we apply from the start. The 15aed charge is a big help on our side that our salary is not big… Please consider us ��

Insane

I have had 5 bank accounts in my life. This one has been the worst and most problematic user experience I could have imagined and I greatly regret opening an account with ADCB. The app has been riddled with bugs since the moment I installed it. First, broken login. Next, I’m unable to add payees. After that, payee takes 6 hours to confirm. Finally, after payee is finally confirmed, the app blocks me from making any payments. I called customer support and account manager multiple times, and I visited the branch twice asking for help. No one could fix the problem. In order to make vital payments on time I was forced to spend hours out of each day visiting a branch and filing payments at the tiller - a minimum of an extra 2 hours per payment. This took over 1.5 weeks to resolve. Finally, I was contacted by phone to confirm a payee who was confirmed in the system over a week ago before I could finally make payments. Completely unacceptable for a bank, upon whom people depend for their livelihood and punctual payments, to be so incompetent and inefficient.

Developer Response ,

Hi, sorry for the inconvenience. We want to take a closer look into this for you. Please send a quick note to appreview@adcb.com to connect. N.H