Mashreq UAE 4+

Effortless Banking at Your Fingertips!

I’ve been using Mashreq Neo for a few months now, and I must say, it’s a game-changer in the digital banking space. The ability to open and close accounts online without any charges is phenomenal. It’s the convenience and the freedom it offers.
The user interface is sleek, intuitive, and makes navigation a breeze.
Whether I’m setting up an account or closing one I no longer need, the process is seamless and instant. This level of control and efficiency is what sets this app apart from traditional banks.
Kudos to the team for their innovative approach to banking.

Very disappointed with the service. Worst banking service

I will never suggest anyone to open your account on this bank. I haven’t seen such a bad service of a bank in my life. I am having problem with my account that I am not being able to withdraw transfer or do any kind of transaction through the bank because they have blocked my account and my account is frozen and I don’t even know why is this happening . Then I tried to contact with them through every possible way I can. I texted on instagram, sent so many emails, tried to contact online on mobile app and also on calls but whenever I tried to contact every different person says different thing. The common thing they say is I have sent an email to the upper level people who have frozen your account so I will be in contact with you after 24 hrs or 2 to 3 days and I always say okay I will wait hoping that my issue will be solved and I will be able to withdraw my money. But every 2 to 3 days I got disappointed. I got call from bank they said “You will be able to withdraw your money after 24 hrs but it also disappoint me. Why don’t the costumer service or whoever I contacted didn’t tell the truth about my issue and when will I be able to get my money. Really frustrating and sad to write this thing and I will never suggest anyone to open an account on this bank.

Developer Response ,

Dear Bina,
We apologise for the sub-par experience and are committed to resolving the issue as quickly as possible. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively, you may reach out through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Mashreq

App Fails New Customers

Many new Mashreq Bank customers likely join this financial institution via a new credit card. This should make Mashreq Bank quite happy given their aggressive credit card sales program. Unfortunately, the app doesn’t mention ‘credit card activation’ on its front page. There are no prompts, no way to access customer service support through the app unless you either have an active Mashreq account with a current Mashreq user ID and password; or you sign up as a new user. Unbeknownst to me, a loan salesman had signed me up to a Mashreq Gold account years ago. I didn’t get the loan but the account apparently remained active. I never had a user ID or password so I couldn’t sign in. I tried to request new ones but this requires a 16 digit credit card. Can’t use that - not activated yet because I cannot sign in to app. The only recourse for my issue is to seek help from customer service. The app doesn’t provide a method to do that unless you sign in. This methodology (or lack thereof) is flawed resulting in unnecessary frustration. The app is supposed to be the centerpiece of Mashreq Bank customer service. It fails.

Developer Response ,

Dear Customer, We are sorry to hear that you are encountering issues. We would like to know more about your experience. Please write to us through our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreqbank.com/en/uae/personal/help-and-support/contact-us