WhatsApp Business 12+

Name: WhatsApp Business
Rating: 4.7 (186482 reviews)
Author: WhatsApp Inc.

WhatsApp Inc.

- 4.7 • 186.5K Ratings

- Free
- Offers In-App Purchases

iPhone Screenshots

Description

About this app

Everything you love about WhatsApp plus built-in tools for business
WhatsApp Business is a free-to-download app with built-in tools to help you work smarter, build trust, and grow your business.

You get free calls* and free international messaging* plus business features to help you do more with conversations.

Download the app to get business benefits like these:

• Work smarter. Save time by letting the app do the work for you! Send customers automated quick replies and away messages so you never miss an opportunity. Use labels to quickly organize, filter, and find important conversations. Create a status to share an offer or news, and even take orders and payments** in-app to create a great customer experience.

• Build relationships and trust. With a professional business profile on a secure platform, you build credibility and trust with customers. Use the app to provide more responsive customer support and build long-term loyalty. Subscribe to Meta Verified*** to reinforce your authenticity.

• Sell more and grow. Get discovered, advertise, and make more valuable customer connections. Boost sales by sending targeted offers to customers; create ads that click to WhatsApp; showcase your product catalog; and give customers the convenience of in-app orders and payments.**

FAQs
Are all features free?
The app is free to download and use, with a mix of free and paid features.

Can I still use my personal WhatsApp?
Yes! As long as you have two different phone numbers, your business and personal accounts can live together on a single device.

Can I transfer over my chat history?
Yes. When you set up the WhatsApp Business app, you can restore a backup from your WhatsApp account to transfer your messages, media, and contacts to your business account.

How many devices can I connect?
You can have a total of five web-based devices or mobile phones on your account (up to 10 if you subscribe to Meta Verified***).

*Data charges may apply. Contact your provider for details.
**Not available in all markets
***Available soon globally

Terms of Service: https://www.whatsapp.com/legal/terms-of-service

Learn more about messaging privately: https://www.whatsapp.com/privacy

Learn more about WhatsApp safety: https://www.whatsapp.com/security

20 Dec 2024

Version 24.25.90

• You can now share sticker packs as a message in your chats. Tap the three dot menu next to a pack and choose ‘Send’ to get started.

These features will roll out over the coming weeks. Thanks for using WhatsApp!

4.7 out of 5

186.5K Ratings

WhatsApp automation

Specifically, the addition of automated workflows for common customer interactions would be a game-changer. For instance, automating responses to frequently asked questions, order confirmations, and follow-up messages would save significant time and ensure consistent communication. Additionally, integrating automated customer segmentation based on their interactions and purchase history could help in personalizing messages and offers more effectively.

Moreover, the ability to set up complex, multi-step automation sequences would allow businesses to create tailored customer journeys, improving engagement and satisfaction. This could include automated reminders, feedback requests, and promotional messages timed based on user behavior.

Bad customer support

The app was working fine, regardless of some technical issues from time to time, but then my number got banned, out of no where, I don’t use it to send messages to people i don’t know, it is mainly for friends, family and colleagues. Anyway I contacted the customer support and they ended up sending me an email with the policy, i read it carefully and didn’t find anything that i have done and might lead to getting banned, I reply to the email, and their response looked automated, i googled it and check reddit and found out that they actually just send automated answers to everyone. I understand that this app has millions of users and it is hard to support everyone but if you can’t do it properly then just limit the number of users. I have been having this number for years and this account on whatsapp for years as well, I can’t just change it suddenly and lose important chats. Just shame on you. I hope everyone will just transfer to telegram or whatever where we can enjoy privacy and proper support.

Bad

When you give us option for business WhatsApp so why you banned our business WhatsApp just one single person who can report you then you banned our business account
You know we have many clients and deals which i lost just banned our business account
And I sent many emails on WhatsApp support then no response and nothing do for me
Still my account is banned from WhatsApp since last Thursday
This is very unprofessional behaviour from WhatsApp

The developer, WhatsApp Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

Purchases
Financial Info
Location
Contact Info
Contacts
User Content
Identifiers
Usage Data
Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

Provider

WhatsApp Inc.

Size

270.3 MB

Category

Business

Compatibility

iPhone: Requires iOS 12.0 or later.

Languages

English, Arabic, Bengali, Catalan, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Malay, Marathi, Norwegian Bokmål, Persian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Vietnamese

Age Rating: 12+ Infrequent/Mild Profanity or Crude Humour Infrequent/Mild Medical/Treatment Information Infrequent/Mild Horror/Fear Themes Infrequent/Mild Mature/Suggestive Themes

Location

This app may use your location even when it isn’t open, which can decrease battery life.

Copyright

Price

Free

In-App Purchases

Meta Verified for business AED 46.99