Klarna | Shop now. Pay later‪.‬ 4+

After multiple attempts to move my loyalty cards from the Stocard app to the Klarna app that failed due to a “technical error” which kept popping up, I FINALLY successfully transferred them to Klarna. Seems like I was luckier than some of my relatives whose Stocard app would not respond any longer (before the app was supposed to shut down), therefore they were unable to access the cards, which wouldn’t be a big issue if the transfer link worked for them, but it did not and they ended up losing all their loyalty cards for good. That does not leave a good fist impression with a user of an app.
My biggest issue is the fact that Klarna has no widget feature as the Stocard app that would allow for an easy access to the cards from the Home Screen. I hope this feature will be added in a foreseeable future. This new upgrade is in fact a downgrade that seems to be purely illogical from the perspective of the user.
Additionally, I do not understand the need to merge the two apps as now I am forced to be part of the Klarna app that I have no intention to be using for purposes other than to access my loyalty cards.

We are extremely sorry to hear you are disappointed by our service. We thank you for the insights you have provided us as this is very important information for future updates.

I wanted to try Klarna because its concept sounds great. Within a few minutes, I can split the payment into three installments. I chose a product worth 37,999 CZK. The account creation process went relatively smoothly and quickly. However, in the end, it was not three equal installments, as the first installment was 21,750 CZK. Klarna blocked 21,750 CZK on my account, which meant I couldn't use that money from June 22nd.

Moreover, on July 3rd, instead of taking the blocked money, Klarna made another withdrawal of 21,750 CZK, which meant I was without 43,500 CZK for four days. Klarna's support is at a very low level. When I tried to resolve the situation, I first communicated with an ineffective chatbot that didn't help. After lengthy persuasion, a person joined the chat who was also unable to solve my problem and release the blocked money.

I can imagine a situation where someone is managing their money very tightly, and Klarna could bring their account balance to zero. I would definitely not recommend this service.

Hi Jonny,
We are sorry that you have had this experience. We take customer concerns very seriously as they are our highest priority. Of course, we want to help you resolve this with you. Unfortunately, we cannot handle private cases on this channel. What we recommend is that you please reach out to our customer support again and our agents will be available to look further into your particular case. We will of course take your feedback on board as we continue to improve our services.
Sincerely, Klarna

I'm giving a star because it is not possible not to give zero stars.

The app takes me to Klarna useless app which says I need North American phone number to continue. Ok. Luckily I have both Czech and US numbers but Kladna refusis even the US one. I made account "manually" directly in the app and not through the process of migration. So the Czech number was accepted. When I go back to Stocard to connect Klarna, it says I need North American number. Omg. Truly bad work IT department. Truly bad one.

So I'll make screenshot of my cards and will use them as pictures. Klarna is going to the trash and let's see if they can manage my disallowed email policy as I would expect them to spam my email even i set no emails. I'm guessing so based on the tragical user experience and non functional transfer scenarios.

Dobrý den, chápeme, že aktualizovaná aplikace je novou změnou, a oceňujeme vaši zpětnou vazbu. Děkujeme, že jste si udělali čas a zanechali recenzi. v případě potřeby se obraťte na https://www.klarna.com/international/customer-service/. Děkujeme.