Xplora 4+

Poor Customer Service

I have previously raised the issue of a non resident parent using the watch location services to maintain control over the resident parent with Xplora but received no reply. Last night I took my child to a party about a mile away from home. When I checked the time on my phone midway through the evening I had a text from my ex husband wanting to know why our child was in that location. I briefly replied, but was left feeling quite upset that because of my child’s watch my ex (who was controlling and isolated me from friends during our marriage) is still able to keep tabs on me and question my choices.

Developer Response ,

Hello,

Please contact our customer service and we will be happy to troubleshoot these issues you have been having with the app.

Thank you and have a lovely day.

Shocking don’t buy an xplora watch for your child

App no longer working making the watch useless. The functionality isn’t within the app. The child cannot text you then can only send voice messages or call you so you have to go in to the app to receive these and everyone who has the app gets the notification. The app has now completely stopped working and because all of the communication is via the app despite the watch having a SIM o have no way of contacting my child or seeing where he is as there is no map available so no tracking. When you go through the chatbot and request contact details it takes you back to the menu and no details are given. I have used the contact form via the website but there was no confirmation to say that this had been sent.

Developer Response ,

We are sorry to hear that you are experiencing problems with your Xplora application.
Please contact our customer support so we can provide you with a solution to this problem.
Have a nice day!

Ok previously but has just stopped working!

We found it relatively easy to set up, with the only slight issue being that it seemed not to let us approve one of the grandparents as a contact.

Since then all had been fine but as of the last few days, the device no longer shows in the app, all account details are greyed out, and if you try to access messages or add the device again it says “Please wait a moment” and hangs indefinitely. We still get the notifications but cannot send / receive messages or track location so have lost most of the useful functionality of the watch. Same issues as others have written about here.

Based on other reviews, will try re-downloading the app and setting the phone up again, but we really shouldn’t have to.