Samsung Galaxy Buds 4+

no general/menu in IOS app

我見有人反應no general/menu in IOS app, 開發者這樣回復：
Dear user, we are really sorry about the troubling experience you have had. This could happen if you connect the Buds with the app first, before connecting with the iPhone's Bluetooth. There's no need to worry though, let’s try some troubleshooting steps, shall we?
1. First, you need to reset the Galaxy Buds App. Open the App. Then go to General and tap on Reset earbuds > Reset.
2. After the Buds app reset, close the app and close the Buds+/Live case with the earbuds in it.
3. Open the case after some time, then go to your iPhone Settings> Bluetooth> Connect with Galaxy Buds+/Live. Quickly move on to the next stage.
4. Open the Galaxy Buds app and Get started> Select Galaxy Buds model> Connect.
Please let us know how it goes, thank you.

於是我嘗試跟住操作，根本唔得，人地都話你個app沒有general or memu啊，你仲叫人go to General and tap on Reset！根本就support唔倒IOS！

Not working for Galaxy Buds Live

Not working for Galaxy Buds Live! Even though the buds are connected in the app and bluetooth, the sounds is coming out from the phone, am i a joke to u ? Also, the buds is heavy, my ears started to feel tired after the 20 mins of connection trial. Never buy these buds ever again !

開發者回應 ，

Dear user, we are really sorry about the troubled experience you have had. This could happen if you connect the Buds with the app first, before connecting with the iPhone's Bluetooth. There's no need to worry though, lets try some troubleshooting steps shall we?
1. First, you need to reset the Galaxy Buds App. Open the App. Then go to General and tap on Reset earbuds > Reset.
2. After the Buds app reset, close the app and close the Buds+/Live case with the earbuds in it.
3. Open the case after sometime, then go to your iPhone Settings> Bluetooth> Connect with Galaxy Buds+/Live . Quickly move on to the next stage.
4. Open the Galaxy Buds app and Get started> Select Galaxy Buds model> Connect.
Please let us know how it goes, thank you.

No general/menu button in ios app

ios App does not detect buds live. Iphone xs with ios14, connected with buds first with iphone before installing app.
After installation, phone can connect buds but not the app. There is no general button nor menu button on the app interface, so cannot reset or whatsoever. Only asking to select device (buds + or buds live) to connect and faq. Not detecting any device in the app.

開發者回應 ，

Dear user, we are really sorry about the troubling experience you have had. This could happen if you connect the Buds with the app first, before connecting with the iPhone's Bluetooth. There's no need to worry though, let’s try some troubleshooting steps, shall we?
1. First, you need to reset the Galaxy Buds App. Open the App. Then go to General and tap on Reset earbuds > Reset.
2. After the Buds app reset, close the app and close the Buds+/Live case with the earbuds in it.
3. Open the case after some time, then go to your iPhone Settings> Bluetooth> Connect with Galaxy Buds+/Live. Quickly move on to the next stage.
4. Open the Galaxy Buds app and Get started> Select Galaxy Buds model> Connect.
Please let us know how it goes, thank you.