Airtel Thanks: Recharge & Bank 4+

I’ve been using the Airtel app for some time now, and while it offers many useful features, there are a couple of improvements that I would like to suggest. Firstly, I would appreciate the option to turn off notifications related to loans and transactions. As a user, I prefer to only receive notifications for missed calls. It would be great if the app could provide this level of customization for notifications.

Secondly, I believe it would be incredibly convenient if Airtel could integrate a voicemail service within the app. Currently, using the voicemail service involves calling a separate number, listening to voicemails, and then deleting them. This process is quite cumbersome and time-consuming. If Airtel could add a feature where users can manage their voicemails directly within the app, it would greatly enhance the user experience.

I hope the developers at Airtel consider these suggestions, as I believe they would make the Airtel app even more user-friendly and efficient.

Madhu, we appreciate your valuable feedback. We keep updating our app to provide the latest features to our users. However, we noted your feedback on making the app even better and more user-friendly. We will ensure that you will get more relevant features in the future. Thanks, Team Airtel.

How can i reach your customers care? I mean the actual human? Your chat bot is incredibly frustrating and useless thing i have ever seen so far.
I tried to have a call with customer service as i Dont have internet connection for two days so far on my broadband wifi. The only option i have is to chat with your bot, and it just showed predefined option, and nothing else, at then when i selected “no issue is not resolved “ that bot just replied “well, we tried” are you seriously that careless about the customers who pay you????? , i manually typed in and asked that i want to have a call with customer service executive, it gave me a number, and even that number did not connect me to any human executive instead its just another bot with voice!!! I am completely in dark what’s happening and why Airtel is taking two days to fix the issue. … problem is the outage happened because of some wires got cut, not just airtel other ISP connections went down as well, they fixed everything in 2 hours but Airtel didn’t do anything about it.
Its pretty clear that you guys did not employ proper customer support team, you care till we buy a plan and an existing customer doesn’t mean anything to you guys. THE WORST CUSTOMER SUPPORT I HAVE EVER WITNESSED

Your satisfaction is our top priority. However, we feel sorry for the inconvenience. To assist you swiftly, kindly email us your registered mobile number and DSL ID along with details to airtelcares@airtel.com. We'll get this checked.. Regards, Team Airtel.

I refer to Madam Sujata Dev’s query, all said and done, with lots of advertisements, the fact is it is only on paper that Customer Team will resolve all your issues. As a customer I have also faced this situation and the team is only passing the buck to some one and it’s a pretty lot time lost in getting our things resolved. We have to run from pole to pole to make the Airtel team understand the problem and the situation we r in. No good .

Mukund Ramrao Kulkarni: In continuation of what is stated above I have to add that the passing of buck and stealing of time in resolving the customers issues Airtel is in the top list. I have three connections and in getting them parked in Safe Custody during my stay in USA for six months all the period was wasted in dilly dally the issue and I had to request for restoration as I returned back to India and I was penalized unnecessarily by exorbitant charges. I still have thought to switch over to another service provider. I presume that there is no nodal officer for Karnataka state. Because I could not get any concrete reply from the official😌

Hi, we certainly want to deliver that ease of access to make every day better for you. Please drop us an email at Socialcare@airtel.com along with your registered number. We’ll get your issue checked on priority. Thank you, Sachin- Team Airtel