Latitude App 4+

Excellent app and service

I have been with Gem Finance for many years it has been an excellent way for me to obtain bigger ticket items at no interest, my statement are easy to understand and the App is another bonus to operate the account with ease.

I am a little concerned about my identity being compromised in the cyber attack and have obtained a new driver’s licence which I am waiting to be contacted regarding reimbursement.

App issue & Poor support

"As a new user of the Latitude app, I had high hopes for a seamless experience, but unfortunately, I encountered some difficulties. Despite restarting my phone and updating to the latest software version, I kept encountering a persistent 'Please try to check your internet' screen. It was frustrating because I am well-versed in managing my phone's internet connectivity, so that wasn't the issue.

When I reached out to the customer care team for assistance, I was disappointed to find that they were unable to provide specific troubleshooting steps and simply referred to the problem as an unknown issue. On a positive note, I was able to successfully log in through the website, indicating that the issue might be specific to the app.

I tried reaching out to the customer support team via Facebook, but the response time was quite long. Similarly, during phone calls, I noticed that the support team tended to escalate my inquiries if they didn't have an immediate answer.

As a new user, this experience has left me feeling less than satisfied. I hope the Latitude team can improve their customer support responsiveness and provide clearer guidance for troubleshooting technical issues. With these improvements, I believe the app has the potential to deliver a more positive user experience. Thank you."

Developer Response ,

Sorry to hear about your experience with Latitude App. Please get in touch with us via ios-app@latitudefinancial.com with your Latitude ID account so we can give you further assistance. Thank you.

Unable to make additional payments

App is good for checking status of each individual internet free account but doesn’t have any features to be able to pay additional money onto chosen internet free account which is pretty useless compared to other financial apps out there. Instead you have to ring call centre EACH WEEK if you want to make an additional payment so they can register which transaction you want the money added too. Find this is way behind in features if you want to pay money so renders it useless unless you want to view balances. Seriously needs an upgrade as I have the latest version 1.81 and it’s very basic.