Adobe Acrobat Reader: Edit PDF 4+

New AI Feature is Awesome!

They just added an AI feature that will analyze the content of a document then you can ask specific questions and it answers them so you can understand it. You can keep documentation of the information it provides. Just had it answer questions on a contract that I was wanting a lawyer look at and I felt that they had lied to me, also didn’t provide all the facts. While that part is still true the AI saw what I hadn’t seen, the services they provided were just specified without any other information related to those services. There was definition of those services, just a broad overview of the service by name. But, they were very specific about all their disclaimers, and basically that they were not liable for when those services would take place and was not liable if I lost money and many additional things if I was displeased with basically anything. I never saw all of that and could have paid several hundreds of dollars for a lawyer to tell me the exact same thing. Amazing is all I can say, completely amazing.

Premium seems to be a waste

I pay for a Premium subscription yet this app and Adobe Scan continue to identify me as a free user. Whenever I attempt to use Premium features such as “Create PDF” or “Edit PDF” it takes me to a screen and asks me to subscribe. Whenever I choose the subscribe button it informs me I already have a subscription. It then processed indefinitely. I’ve checked for updates of the app. That does not seem to be the issue. Ive uninstalled and reinstalled the app several times. I’ve logged out and back in several times. I’ve tried to reach out to customer service representative (which does not seem to be an option). I’ve turned to Adobe troubleshooting forums to fix this issue. Attempts to troubleshoot are infuriating to put it lightly and result in no helpful resolution. This seems to be a consistent problem for Premium users as there are numerous posts on a few different threads all posing a similar issue. The options offered don’t seem to be helpful. Some of the posed options under these threads were buying PDF packs, not using Reader and instead downloading Adobe Acrobat Pro on to desktop computer to use features from there, etc. Yet these all do not fix the issue and defeat the purpose of a Premium subscription: why have a Premium subscription for an app when the user cannot use the Premium features using that particular app? Disappointing

Developer Response ,

Hi there! Sorry you're having trouble! 😔 Your subscription should automatically activate. If you have an issue, you can reactivate or restore your purchase as follows:
1. Tap the profile icon.
2. Tap Subscriptions.
3. Tap Restore purchases.
After a dialogue appears stating your purchase is restored, relaunch the app and try using your paid services.
If the issue persists, please contact our community of experts at (adobe.ly/readercommunity). We would love to help you. Thanks! 🙂 ^VB

Could not understand customer service reps

I had to call in 4 x until I was able to get someone who spoke slowly and pronounced their words. I could not understand what they were saying because of their accent. I had to ask several times can I cancel without being charged a cancellation fee I did not know about. No one answers my question and kept beating around the bush trying to get me to use a program I did not understand and continues to freeze and crash.

I had been billed several months for a subscription that was supposed to cancel. I asked for them to cancel the subscription without more fees and they refused. I used one program and I didn’t understand it. It was too confusing for me. I also was not informed when I signed up there was a cancellation fee. I shouldn’t be charge for a cancellation fee if I did not understand the product and only used it once. It’s like you’re holding a customer hostage for something they don’t want. Even if I wanted to try adobe again in the future or try a different program I refuse to, because of this experience. I didn’t ask for a refund or free months. I just wanted to cancel the service because it doesn’t work for me. I should be able to do this without forcing me to commit to something I don’t understand and continues to crash and freeze on my computer.

I shouldn’t be charged $200 in fees just to cancel. That’s insane.

Developer Response ,

Hi there! Sorry to hear about the experience you had. 🥺 Can you please reach out to our community of experts at (adobe.ly/readercommunity) so we can help you better?? We're here to help! Thanks! ^VB