BetRivers Casino & Sportsbook 17+

Customer Service is good, App not so much

Caity P is an awesome customer service rep, very attentive, very friendly, and very knowledgeable when asked questions. The app, not so much, the only major app is that still doesn’t offer instant withdrawals. Their only method to get money in less than 2-3 days is through play+, which takes 14-21 days to even receive the card once you withdraw at least $150 to it. Anything in the queue be prepared to wait at least 48-72 hours unless you complain to customer service over and over.

They have a great rewards program, great selection, but please do something about the withdrawal process. It’s our money, it should be held hostage for days or have to be sent to bank accounts when every other major casino sends it to your debit card, PayPal, etc… within minutes. If you can take it in seconds, it should be paid out in seconds.

They are unprofessional

I have been playing BetRivers Casino for many years never had a problem with it. When it’s time to upload money, it’s quick and easy, same with withdrawals. The other day I was playing the casino on a game on the cash. When the casino game froze during the spin, which was allowing me to win the mini the minor and the major. Normally, when you log back in, it would give you the prior spin once the game is frozen that did not happen this time. Luckily, I took a picture of the screen. right after that, they locked my account for review. Customer service said that one of my casino games was incomplete and under review so they had to lock my account which will take 48 hours to for them to review. I had $100 balance in my account. I received 3 emails five days after. First one stating that my hundred dollars that was on my casino credit was sent back to my bank account. And the second to last said my account is now closed. I will not be opened to find out why my account was closed, they deemed necessary to close my account and that’s only because they knew that I had one on that’s been over $4000 because they froze and started trying to help me even though I’m showing them they went ahead and close my account and support is extremely rude when I message them to find out why that was closed. They said they do not have to give me a reason.

Developer Response ,

Hello! We'd be happy to look into this matter for you. Please message us directly at iossupport@betrivers.com and we'll gladly update you on the current status of your account as well as any unfinished game rounds!

Something is off with this Casino

I’ve been a loyal customer of BetRivers Online Casino NJ for years, and my experience has been absolutely terrible. After being fully verified by them, they suddenly locked my account with no explanation or warning. Now, they are demanding I use my camera and microphone for ID verification, which feels completely unnecessary and invasive, especially after all the verification I’ve already gone through, both with them and their predecessor, SugarHouse.

To make things worse, I can’t even cash out my winnings. Customer service has been completely unresponsive — no one answers my calls or emails, and there’s no chat support available. It feels like they have no interest in resolving issues or supporting their customers. They are withholding my money for no reason at all, and the lack of communication is incredibly frustrating.

On top of that, there’s a major issue with the game Cash Falls China Street. Every time a progressive ball drops, the game freezes, and it kicks me out of the session. This has happened multiple times, and it only happens when a progressive ball appears. This is not just a technical glitch — It need to be investigated. I will not be returning to this site, and I strongly advise others to avoid it until they address these serious problems with both their games and customer service.

Developer Response ,

Hello! We do apologize for the frustration however, our account verification/document request policy is outlined in section 5.3 of our terms of service. With that in mind, we would be happy to look into any document requests or gameplay issues you're encountering for that matter if you could please message us directly at iossupport@betrivers.com so that we may locate your account!