Expedia: Hotels, Flights & Car 4+

Warning!!!

Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!

They don’t care about Covid

Booked a stay in Fort Wayne, Indiana and my husband was diagnosed with Covid a few hours before we were scheduled to leave for our trip to come and stay there. I called the hotel directly and they told me in order to cancel. I would need to go through Expedia as they are a third-party carrier. when I called Expedia and spoke with the rep, they told me that they would have to call the hotel or I would have to call the hotel. It seems that neither side really knew which one was responsible. The Expedia representative outright lied to me and told me that they talked to the front desk manager and the front desk manager told them that they were not willing to cancel it. When I talk to the front desk manager, when I went to check in, they told me the Expedia said they could not refund the money. They did not care that my husband had Covid. They did not care that we were going to be staying in the hotel and they did not care to just refund the money based on a serious illness that could not be controlled. He had been to the doctor at 11 AM and we found out then and I called the hotel at 12:15 when we got out of the doctors office but they did not care about that. The hotel did not want to cancel it because they could collect my money then book my room and dip. And Expedia didn’t want to refund my money because quite frankly they obviously just don’t care. Highly recommend another provider for discount hotels and or just calling the hotel directly.

Developer Response ,

Thank you for letting us know, we’re sorry you’ve had this poor experience. We’d like to try to address this for you, but the app store does not have direct messaging. Can you reach out to us at Expedia.com/service with your name and itinerary details, so we can investigate?

Expedia makes trouble! Never solve problem.

They will cancel your appointment without any notification. If there is an overbooked situation, hotel will cancel those booked by Expedia, even if you booked more than a week ago, even if you already paid your full price. And when you arrived late at night at an area you are not familiar with, you were tired and with sleepy kids. They just let you know there is no room for you even if you paid full price a week ago. Hotel said they told Expedia but Expedia doesn’t do their work. If we could get any messages or calls earlier we could do something to find another hotel, but they don’t care. I don’t know whose responsibility it is, Expedia or the hotel, but no one cares about customers. Now time customer’s satisfaction and contractual spirit aren’t what those doing business care, you already pay your money, so now you are the fish on the chopping block. They won’t lose anything, that’s all. And we customers should responsible for all the thing, find another hotel, make a lot call in your car during late night in a totally strange area, kids sleeping and crying, drove an hour long , pay twice more to find another room. As customers we did nothing wrong, why should we suffer and pay for your violation of contract? Expedia is really irresponsible, disrespectful to customers, no contractual spirit. Expedia makes trouble! They never solve problem when there is things happen! Worst experience ever and will never use Expedia again!

Developer Response ,

Thanks for letting us know. We’re sorry you experienced this frustrating issue. We would like to investigate but aren’t able to direct message on the app store. Can you reach out to our direct support channels at Expedia.com/service, so we can investigate for you?