Favor: Texas Food Delivery 12+

Change my opinion after recent interactions

Update: the support team patiently see the situation over my two orders and assist me. I like my recent interaction with support….

Old Review:

I order a food from a restaurant, I noticed they reduced two times service fee, once in the restaurant receipt and once again in the app… which cause double service fee… after contacting customer service they first deny it… then when I sent the receipts they refund only 5$ for one order… and they telling me they don’t know where it’s coming from… in my opinion they clearly know and scam people in this way… and they didn’t refund me for the second time?!…. Horrible experience on delivery of my order today…. The driver can’t communicate in English and when he come to my door while I show my ID to his face and he can read it but he want to grab my id to his hand and didn’t give me my order while shouting on me in Spanish… then I contact support and they just said you won’t charge for this order?!! Horrible experience…. I ask support how you can guarantee if I pass over my ID to him he won’t take a picture from it and save it on his phone and used it for scam purposes they don’t have any answer

Developer Response ,

Hi! We truly appreciate you taking the time to deliver this feedback. Please know that we value you as a customer and will always strive to provide the best solution possible. I'm so glad we were able to get this matter resolved for you!

Nothing Special

If you live in a big city like Austin or Dallas etc I encourage you to use any other delivery app like door dash. I was very excited to see that the small town I live in was finally getting a food runner app and originally had no issues with it whatsoever. Over time this service has become frustrating and essentially useless. The app seems to have gotten harder and harder to navigate, half the time what i want isn’t even available to order and I have to text the runner with an entirely different order than what i put on the app if i actually want to get what i want. It seems that all of the runners in my area are just extremely unpleasant or never want to work. I understand that runners are usually doing this as a side gig and have full control over the orders they take but the last several times I’ve tried using this service i just watch my order get picked up and canceled multiple times over the course of an hour before finally giving up. If you live in a small town that offers Favor just bite the bullet and go get it yourself. It’ll be infinitely faster. I strongly suggest that y’all add a feature that lets customers know if there are active runners in their area or not so they don’t waste their time waiting for an order that’s never gonna get picked up. That or maybe just don’t offer a service in such small towns where it likely won’t be able to flourish. Pointless 😡

Horrible Service

I downloaded favor so i could get the whataburger and had not a single good experience trying to order afterwords. The whataburger was free so theres no complaints there however i have 12 dollars in credits for food and every order since has gotten cancelled. I had enough money but they ended up banning my card temporarily. When i messaged customer service they repeating the same stuff over and over like that would help my problem. i waited a few days and continued messaging with favor service so i could use the money before it deleted. Then once i finally understood it I was suspended. I messaged multiple times to figure out how to fix it and they said they submitted a ticket to get me unbanned and that i would get an email. multiple times and i never got an email, i'm still suspended, and unable to use my credits. Ive never had this many problems ever with an ordering service and had bigger hopes for them considering you have to give a tip to your runners. I had so many problems with trying to order from them that my bank account had gotten flagged and made me verify that it was me.

the app layout is also weird. you cant find anything and most meals youre not able to customize or even find the typical menu items on here. some you have to order sides and a drink separately and it doesnt let you customize your items as you please. On top of that they dont really have many food places compared to other ordering services.