Kanopy 4+

a movie from uruguay, my home country, and a movie about cinemateca. Cinemateca is a movie club that offers a window of classic and independent movies from around the world in various locations in Montevideo to its members. Thanks to cinemateca i was able to see the world that otherwise i could not due to lack of resources and a fierce dictatorship that hurt, torture and kill thousands of us on the 70’s and 80,s….Cinemateca allowed many of us to see that other world was possible and that for an hour or so we could escape reality and still dream of a different place that took us away from misery, surveillance, and repression…. thanks for bringing this masterpiece that brought back memories of 30 years ago,riding my bycicle, planting the seed that a different world was possible,,,

I’ve had Kanopy for several years. Hands down, amazing content, however, its been really clunky with the same problems for all of these years. This: There is zero way to recover if you accidentally press the wrong button while watching a film. The only way to get back to it is to “rent” again. (lose a credit) There’s no option to finish watching it later or tomorrow. Nope. Not without using a credit. Oh and oops, if you accidentally press the wrong button, press play for a movie you don’t want to watch (even for a split second and immediately get out of it) well too bad, you lose a credit. Why not have a simple “do you want to use credit” or similar? There’s no doubt my public library is paying for a service its users are not able to fully utilize. I get 12 credits per month and am fairly tech savvy but I find this issue hugely frustrating. I can imagine it is much more frustrating for first time users, especially if they only are allowed 3 credits per month. What a bummer!

I’ve read a lot of other reviews. Every single review that poses a question regarding disappearing credits receives the same response- we’re sorry you’re having this problem, please send an email directly to Kanopy to discuss further, aka …(probably) you don’t have a real solution other than manually crediting to individual accounts. C’mon Kanopy, we’re all fans here, just fix it already.

I am very impressed by the variety and multitud of genres that Kanopy has. But not all things are perfect, and I have problems with rewinding, going back to the beginning of the film, or trying to go back just one frame is impossible. I watch mostly documentaries and educational videos, and if I pause one day and restart the same video later it counts it as a separate movie, so that in the end I use up my six available rentals without even finishing one single movie. Even if I am only half way on a movie I cannot go back to it after pausing, so if I want to watch a movie I have to make sure I have enough time to finish the whole thing in one sitting, otherwise I won’t be able to see the end until the next month. It is very frustrating. I have to wait to the end of the month to watch the reminder of the movie, because it tells me I used up all my rentals even tough I never finished watching the whole thing. Hopefully they can fix that. It Is ridiculous that I used up all my six rentals on just one video and it was an instructional video.