Menards‪®‬ 4+

I saw the Christmas Santa ornament that you can blow out the candle on a tree on a tree display separately tagged for the price. A asked a worker where to find this ornament and he told me that I had to buy the whole tree. I said there’s a separate skew and price for it. And that my grandkids Papa had passed away and he was Santa. He said they didn’t have anymore unless I bought the display. I went to guest service and Spoke to Ale and she said I could order from another Menards and PU. I asked if she would help me get from Morton grove. She did and even helped when I couldn’t remember my password. I was able to confirm purchase within 10 minutes with Ale (Alessandra). She is wonderful and will make grandkids, kids and Papa’s wife holiday memorable. Please give her a raise! Liza M ( PS - I was able to order 6 more for each of the family. Thank you Ale !!

Is it any surprise that the worst home improvement store has the worst app? Certain other hardware store chains (who I won’t name) make it easy to locate items and shop from home; that’s because those apps are actually, you know, useful and stuff. But year after year, Menards continues to roll out an app that appears to be for decorative purposes only.

Beyond that, I wasn’t ok with Menards’ useless age discrimination policy during the height of the pandemic (e.g., banning people under the age of 18 from even entering the store), and I haven’t forgotten. It made absolutely no sense, given that kids were never the ones disproportionately affected by the pandemic. Funny how Menards didn’t ban older adults, if they were oh so concerned with protecting vulnerable age groups, but then again, why would they? After all, the elderly might actually spend money at their stores, whereas non-paying kids tagging along with their parents were a much safer target for their bias.

Plenty of other options out there for hardware and home repair, where the apps are actually functional and customers of all age are treated with respect. I won’t shop at Menards again.

You advertise your difficult to use and punitive rebate program on TV and the radio and it only reminds me of all the “rebates” I didn’t get. Either because the time was too short or they just don’t show up even after jumping through all the hoops. You should digitize your loyalty program or get rid of it all together. A better model would be like Kohl’s cash. You get it instantly and it drives return traffic to your store. They even honor it when it is expired. Their rebate/ loyalty program evokes positive emotions. I like your store and most of your products but your rebate/loyalty program is the worst in the industry and advertising it only drives your customers to the competition. Maybe their prices are higher but they don’t play games with my time or emotions.