MuniMobile 4+
SFMTA
Designed for iPhone
-
- Free
iPhone Screenshots
Description
The official trip planning and mobile ticketing app from San Francisco Municipal Transportation Agency (SFMTA). MuniMobile helps you navigate the Muni transit network effortlessly and purchase and use fares and passes instantly on your phone—anywhere, anytime. Just download the free app, create an account and you're ready to go.
WHY YOU'LL LOVE THIS APP:
• No paper fares to keep track of.
• No need to carry cash, count exact change, or find a ticket machine.
• Buy and use fares using a debit/credit card, PayPal or Apple Pay
• Store multiple tickets on your phone for future use.
• Pay a single fare or multiple fares for a group of riders from a single device.
• Register your debit/credit card(s) in our secure system.
HOW IT WORKS:
1. CHOOSE RIDER TYPE: Adult, Senior/Disabled/Medicare, Youth, or SF Access
2. CHOOSE FARE: Single Trip Fare for Muni Bus & Rail, Single Ride Fare for Cable Car, or Passports
3. CHOOSE QUANTITY: You can buy multiple tickets to use later
4. CHECK OUT: Pay with debit/credit card, PayPal or Apple Pay
COMMON QUESTIONS:
Q: Do I need to be connected to the Internet?
A cellular network or a wireless Internet connection is required to purchase tickets, but you can use/activate your tickets offline.
Q: What if my battery dies?
Just like with paper tickets, you're responsible for making sure you have a valid fare at all times, so be sure to plan ahead!
IMPORTANT REMINDERS:
• Activate your ticket before boarding.
• In the subway, activate (“use”) your purchased mobile ticket before passing through metro station fare gates. Show your active ticket to the station agent, and pass through the fare gate closest to the station agent booth. If the station agent is not present, you may still pass through the gate as long as your ticket has been activated. Do not attempt to “tag” the gate.
• On the surface, use your purchased mobile ticket before boarding the vehicle. You may board through any door. If you feel more comfortable boarding through the front door to show your ticket to the transit operator, please feel free to do so.
• For Cable Car, use your purchased mobile ticket once you are on board the vehicle. Show your mobile ticket to the Cable Car conductor.
• Watch your battery level! Just like with paper tickets, you're responsible for making sure you have a valid fare at all times.
• Create an account before purchasing tickets, as this is the only way you can transfer your unused tickets if you get a new phone. (Note: Only unused tickets can be transferred. Use up any activated tickets before switching phones.)
• Don't uninstall the MuniMobile app or erase your phone without transferring your unused tickets first. Your tickets are stored on your phone (which makes it possible to use them without a cellular network or a wireless Internet connection).
What’s New
Version 1.6.2
Added a Home Screen with quick access to Buy Tickets, Use Tickets and Trip Planner.
Ratings and Reviews
Pretty bad initial experience
Starting with account creation, I probably should have tried the Google identity vs. clicking signup, because sign up completion says to confirm email (in an error dialog), but no confirmation email came. I guess this is a known problem as the message also tells you to go through password reset if that fails. Reset seemed to at least get me in.
Next up, buy tickets with PayPal. The purchase completed on PayPal side but on returning to app I’m told it didn’t go through. Looking at PayPal I was charged, but no tickets. Switch to a credit card and the purchase succeeded. Hope I get a refund to PP.
So first two tasks both failed, but I was able to work around them. So not completely unusable, but very frustrating.
Each new platform keeps getting worse
The current iteration will give you the predicted stops multiple hours out for a single line up to 20 blocks away, but won’t give you the arrival times for a different line a block away. Every time they change the platform it gets worse and and worse. Best one was the one in use when I moved here in 2019- it would give you multiple stops and lines on a single screen with the arrival times condensed to make it easy to look at and didn’t require button pushes to update your location- it just did it automatically, plus it wasn’t hidden behind a search function. I’ve used it less and less every time and now I use it maybe once a week, whereas before I was using it 2+ times a day. Please make this actually useful again for people trying to plan what line to use!
Getting better
It’s improved by the quicker access to buy tickets. However one still has to click on an initial screen about the rider and select from a drop down menu. Would be good to be able to set a default so it just goes immediately to the screen allowing purchase of tickets. Would be good to be able to set shortcuts to quickly select favourite tickets with 1 click and then straight to Apple Pay. As you can see from the reviews, a major priority is being able to buy and display tickets quickly with minimal clicks and menus.
App Privacy
The developer, SFMTA, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- San Francisco Municipal Transportation Agency
- Size
- 183.5 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Filipino, Simplified Chinese, Spanish, Tagalog, Traditional Chinese
- Age Rating
- 4+
- Copyright
- © 2024
- Price
- Free
Supports
-
Wallet
Get all of your passes, tickets, cards, and more in one place.