Square Appointments: Scheduler 4+

Love it but needs more

I love this app, especially now that it’s free for individual use. I have been using the app for years, I wanna say the same year it came out, same with using the Square readers, and I must say it helps me out with my business SOOOOO much. When my customers started to ask about using their cards I looked into a machine that was portable and I found the Square machine you attach to your phone. And when I found out about the scheduling app too with the same company I was ALL IN! My customers absolutely love it, they love getting their reminders and that they get a confirmation on their appointments too. The only thing i would love for the company to change is the recurring appointment part and add a bi-weekly & a bi-monthly and not just daily / weekly / monthly/ yearly. Plus add a background color change button for customer when booking appointment so the color behind names can help distinguish the weeks length of time between last appointment and next.
Example: when booking appointments the background color behind the name is blue and the name is white. But all the customers you book are the same color, Blue. (Which is one of my favorite colors) but I would like the customers who come in after 3 weeks to be a different color to remind me that they have been out longer than 3 weeks so it can remind me to charge more or if they need a certain service. That would help greatly!

Developer Response ,

It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Square and the ways we can improve. We sincerely thank you for taking the time to share your thoughts with us.

Love it!

I operate a very small business that is just me helping clients with different technology needs. I looked at Square Appointments before, but the monthly fee was too big for me to justify it for the size of and amount of business I was doing. When I found out that Square was offering appointments for free for individuals, I jumped on the opportunity. Changed my invoicing from something else to Square and have been using the appointments.

I absolutely love how I can sync my Google Calendar with appointments and can set my hours. This makes it so easy for clients to pick a time to schedule with me. I also really like how Square sends my clients reminders and allows me to easily send the receipts after they pay for services. This makes my job so much easier. Additionally, when I provide remote support, having the ability for them to pay an invoice directly through Square is really great. Yes, there are some processing fees with that, but they are well worth it considering how much easier it makes things for me!

Also, I am really happy that square allows me to select multiple payment methods including options that are not credit. I can easily select cash or check if that is how my clients want to pay. Keep up the good work, Square! This app has made operating my business so much easier and it makes my operations look even more professional!

Dates and Time is not working properly

The app changes the time. I entered 11 am and it changed it to 12 am and my client just sent me a text stating it says 12 am. I also have attempted to do 30 minute appointments and it’s been changing it to whatever minutes it wants. So if I want 11:30 it changes it to 11:21 and it’s a challenge to bring it to 11:30 am. And that’s if after several tries changing it to 11:30 am and not pm as well. Because it does that too. Keeps it on pm or am even though you want the opposite. If you are not super careful it changes it to whatever day, time it wants even after I have clicked on the calendar to that specific day. I like all the other features and I did have an issue from the get go on it switching the date on me when I specifically clicked on the calendar for that date however it is pretty easy beyond all the above mentioned issues. The customer
Service and marketing people are super nice and very helpful. I just wanted to report this issue because when a client texts me and states her appointment is incorrect it makes me look bad. When I know I try to fix issues on the time all the time. It never just works even once. I have to constantly fix it.

Developer Response ,

We are so sorry to hear you are having trouble with all the dates and times. Also, thank you for trying to troubleshoot. This sounds like there might be a bug that our engineering team needs to take a quick look at. Reach out here when you get a chance to work with our Appointments team: squ.re/contact