TULU - Own Less, Live More 4+

I wish this service was offered in more buildings!

I don’t usually write reviews, but I sincerely enjoy using this service. The app is easy and straight forward, as are the services that they offer! I’ve been using TULU for over a year and it’s one of the best services my building offers. The app is cleanly laid out and even includes links to videos to teach you how to use the item you’re renting. Their saying “own less, live more” makes sense, as I don’t need to own an electric scooter, an upholstery vacuum, or an air purifier, but I can rent them easily and affordably when I need to use it. Their customer service is always helpful and they take the time to fix and assist with any errors you’re having. I hope the team stays in the small, personal groups, it’s so nice to see familiar names in emails or when I text them for assistance. Thank you TULU team!

Haven’t used it for long but so far it’s really cool

Not sure if they really cleaned things up since quarantine started but I haven’t had any problems. I went to check out what was avail and was ecstatic to see all the little things that would make my life easier for really cheap, reasonable pricing. Finally access to a printer!! I really like the idea of owning less, especially being someone who moves so often.

DO NOT GET THIS APP

This app is a TOTAL SCAM. They make you sign up for a membership which starts off with a free trial, then charges you $30 if you don't cancel before your trial ends which they send no emails saying you have an active account or anything. Also never comes up as a subscription in settings you have to physically go into the app and look at your profile to manage your membership. Me being the person I am got carried away with life and forgot about this app that I got all to purchase some over priced and honestly disgusting cookies, so to then be charged with an additional $30 out of no where was quite annoying. it's a waste of money anything they're selling in those little boxes anyways. Save yourself the time and trouble and just go to the grocery store.

Developer Response ,

Hi there,

We’re sorry to hear about your frustration. TULU aims to provide transparent and user-friendly services, and we apologize if the membership terms caused any confusion. The free trial automatically renews unless canceled, as stated during sign-up. You can manage your membership settings directly in the app by tapping on Account menu.

Please reach out to us via the in-app chat so we can review your case and work to get this sorted for you. We’re here to help and want to make this right.

Best,
The TULU Team