White Fox Boutique US 4+

My Wife and Twin Daughters have been dropping hints about what they think would be fun for Valentines Day and your merchandise has been at the forefront. They have been extremely creative in their approach on landing a Valentines gift. It has been fun to see what happens next. I know they will be psyched when they rip open the present and see what’s inside!!!
Thanks so Much,
Meech

I have never written a view but this has been my worst experience ordering online so far. I placed a large order on the 1st of February. I qualified for express shipping however, my order didn’t even get confirmed till the 11th of February. They then removed 2 items from my order that I already paid for because they ran out of stock. They refunded it, and my order was set to deliver for the 15th of February. I then received a message from DHL that they required tons of information that I didn’t not have access to. I contacted white fox customer service twice and never heard back from them. I guess my package cleared customs anyways and was set to be delivered today(the 21st of February.) I then received a message from DHL that I owe a total of 382 dollars in import fees. I ordered from white box boutique US so I’m very confused as to why I am being charged all of these fees. This was never disclosed anywhere while placing my order and I’m beyond frustrated with this company. I called DHL and they said someone would give me a call within two hours. Never received a call but received an email my package would be delivered today. It has not been delivered. If I don’t pay these fees in the next 5 days my package will be sent back to them. Worst customer service, shady delivery company, save yourself time and money and just order from princess Polly. This place has no concern for customer satisfaction, they just want your money.

This is the worst customer service I’ve ever had. I’ve been wanting a good quality hoodie for a while so I bought one from here but I had to spend at lest $100 for free shipping so I bought 2 hoodies. Never again. Their so boxy idk who these would fit. The sleeves are extremely long, like so long that it is probably almost as long as my leg, so when I have it on the sleeves look atrocious. These hoodies give u the widest shoulders and make u look like a line backer. These hoodies are also super long, they could be a dress. I ordered XXS/XS. And It’s not worth it to return it. Shipping it back costs $11 and they only give store credit and they don’t refund u the price u paid, they give u a smaller amount. I reached out to them via email complaining and they told me it shows how it looks on the models, except it doesn’t look like it, none of the models have boxy hoodies but all of the white fox hoodies are extremely boxy. For the price they should be a lot better. They have also received a lot of feedback saying how boxy their hoodies are and haven’t done or said anything about it. Never buying anything from here again. I literally wanted to cry because i spent so much money and I cant even wear them or get a return.