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Computer Science > Human-Computer Interaction

arXiv:2003.02976 (cs)
[Submitted on 6 Mar 2020]

Title:Designing for Employee Voice

Authors:Dinislam Abdulgalimov, Reuben Kirkham, James Nicholson, Vasilis Vlachokyriakos, Pam Briggs, Patrick Olivier
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Abstract:Employee voice and workplace democracy have a positive impact on employee wellbeing and the performance of organizations. In this paper, we conducted interviews with employees to identify facilitators and inhibitors for the voice within the workplace and a corresponding set of appropriate qualities: Civility, Validity, Safety and Egalitarianism. We then operationalised these qualities as a set of design goals - Assured Anonymity, Constructive Moderation, Adequate Slowness and Controlled Access - in the design and development of a secure anonymous employee voice system. Our novel take on the Enterprise Social Network aims to foster good citizenship whilst also promoting frank yet constructive discussion. We reflect on a two-week deployment of our system, the diverse range of candid discussions that emerged around important workplace issues and the potential for change within the host organization. We conclude by reflecting on the ways in which our approach shaped the discourse and supported the creation of a trusted environment for employee voice.
Comments: 10 pages, 4 figures, CHI 2020 Proceedings
Subjects: Human-Computer Interaction (cs.HC); Social and Information Networks (cs.SI)
Cite as: arXiv:2003.02976 [cs.HC]
  (or arXiv:2003.02976v1 [cs.HC] for this version)
  https://doi.org/10.48550/arXiv.2003.02976
Related DOI: https://doi.org/10.1145/3313831.3376284

Submission history

From: Dinislam Abdulgalimov [view email]
[v1] Fri, 6 Mar 2020 00:28:59 UTC (506 KB)
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