4,8
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Bought a Toslink Digital Switch on-line from Lindy.
Very prompt delivery marred by the remote switching not working.
Noted damage to the package which raised suspicions that this could be the cause of the problem.
Excellent response from Callum in Technical Support who got a replacement to me the next day.
All was well with this one, which clearly nailed the in-transit damage as the culprit.
Impressed with the service, and a digital switch which does exactly what I needed.
Lindy products and support are Amazing!!!
The BNX-60 Noise cancelling headphones are the best headphones I have ever used, lightweight as well as strong and sturdy. I would recommend to anyone especially people with learning disabilities and mental health problems, the noise cancelling aspect is amazing and easily turned of and on with a switch on the side.
Tech Support team at Lindy are great, quick responses and always helpful. Super helpful and friendly not like other tech support and staff. Couldn't rate them higher and will be shopping with Lindy more in the future.
Apart from being really excellent headphones having had mine now for some time (4 years) and using them everyday the ear pads were getting a bit manky. Such great surprise inexpensive new ear pads for my Lindy earphones available! what a change whereas most companies it's almost impossible to get any spares at all. Well done Lindy.
Super customer service from Clare in Sales and Callum in Service Support when I enquired about a now no-longer available headphone cable. Great to be able to replace my headphone earpads and at a reasonable price and same day despatch when ordered online - Well Done Guys! - very happy and will recommend Lindy phones and products to friends.
From simple USB cables to advanced video converters and network switches, LINDY is one of the world's leading suppliers of computer and AV connection solutions for home, office and industrial use.
Sadler Forster Way, Teesside Industrial Estate, Thornaby, Stockton-on-Tees, TS17 9JY, Vereinigtes Königreich
4,8
5053 Bewertungen
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
Bought a Toslink Digital Switch on-line from Lindy.
Very prompt delivery marred by the remote switching not working.
Noted damage to the package which raised suspicions that this could be the cause of the problem.
Excellent response from Callum in Technical Support who got a replacement to me the next day.
All was well with this one, which clearly nailed the in-transit damage as the culprit.
Impressed with the service, and a digital switch which does exactly what I needed.
Datum der Erfahrung: 17. Februar 2025
Lindy products and support are Amazing!!!
The BNX-60 Noise cancelling headphones are the best headphones I have ever used, lightweight as well as strong and sturdy. I would recommend to anyone especially people with learning disabilities and mental health problems, the noise cancelling aspect is amazing and easily turned of and on with a switch on the side.
Tech Support team at Lindy are great, quick responses and always helpful. Super helpful and friendly not like other tech support and staff. Couldn't rate them higher and will be shopping with Lindy more in the future.
Datum der Erfahrung: 18. Februar 2025
I decided to purchase from this company based on positive reviews, but I am utterly furious at the disgraceful customer service I experienced. I bought a USB-C to Micro USB cable for my older device, and when I reached out to technical support team with a simple question, I was stunned by the sheer laziness and lack of care in their responses. Every reply was so vague and dismissive that I had to chase after every tiny bit of clarification, and basic assistance
When I requested a manager, thinking someone would finally take this seriously, I was met with the same unhelpful, delayed replies—no urgency, no professionalism, no resolution. I wasted so much time trying to get help only to be ignored by general customer service team as well, leaving me feeling entirely dismissed.
I’m beyond frustrated and thankful that I only bought a cable and not a high-ticket item. This company is clearly all about appearances; when it comes to helping customers, you’re on your own. Save yourself the headache and your money—this place is not worth the aggravation. BEWARE!
Datum der Erfahrung: 01. September 2024
Antwort von LINDY UK
Hello Adam
We're sorry to hear about your frustration, and as such we really want to work out what has happened here. What you have described is not the way we work, and certainly doesn't tie in with the best practice we apply to every purchase.
Please could you contact us at phillipa.chapman@lindy.co.uk so we can get to the bottom of this and make it right for you?
Thank you
Lindy are my go-to brand when looking for reliable usb cables on a short turnaround.
4 port USB 2 hub arrived on time - works fine - no problems
Datum der Erfahrung: 03. Oktober 2024
My daughter has purchased a pair of Lindsey headphones last year as a gift. They have developed a fault with the charging point. I contacted Lindsey. They were not helpful. They were quite rude and unhelpful and said that I need proof of purchase which I explained I haven’t got I was happy to send the headphones back to them if they could sort them out as my daughter is autistic and uses them as a sensory tool as well with the noise cancelling the person I spoke to, was very unhelpful. Would not be buying from them again.
Datum der Erfahrung: 30. September 2024
Antwort von LINDY UK
Dear Karen,
Thank you for your review. We understand that this situation may have been frustrating, and we'd like to clarify that while proof of purchase isn't always required, we do need some background information, such as when and where the product was purchased, to provide the appropriate support.
It appears the call was ended before we had the chance to fully explore a resolution. We're still happy to help and find the best solution for your daughter’s headphones. Please feel free to reach out to us, and we’ll do our best to assist you.
If i was to write this 3 years ago, this would be a 5 star review for the excellent construction of the BNX-60. They lasted me several years and in the end were replaced when they finally fell apart.
Considering my experience, I decided to try the BNX-80. After about 12 months or so, the battery failed. I raised the issue with the company who promptly sent me another pair. Another 12 months later and the battery has failed once again. In both cases, ANC failed on the headphones in the first month and started to emit a high pitched sound when switched on, leaving the function unusable. This is something I never experienced in the BNX-60 and am rather disappointed by what should have been the next generation of this product.
With the product having a 2 year warranty, at this point I'm out of options for raising the issue but at this point, I wouldn't trust another pair of their headphones. Lightning clearly doesn't strike twice, so I'm off to find another brand who can offer a real product.
Datum der Erfahrung: 01. September 2024
Arrived very quick, headphones in hardcase with cables and batteries.
Excellent range of quality products combined with speedy efficient service.
Datum der Erfahrung: 22. Juli 2024
Had an issue with a faulty cable and was sent a replacment straight away. One of the best customer services experiences I have had for a long time. Really impressed. Lindy are always the first place I look now when I need a specific high-quality cable.
Datum der Erfahrung: 11. Juli 2024
Great cables, speedy delivery, work as described and good quality.
Datum der Erfahrung: 28. Mai 2024
Datum der Erfahrung: 26. Juni 2024
Clear catalogue, prompt delivery and proper quality.
Datum der Erfahrung: 25. Juni 2024
Really fast dispatch and delivery.
Datum der Erfahrung: 10. Juni 2024
Immediate availability and fast delivery of replacement earpads that fitted precisely with no fuss. They seem less voluminous than the originals but the stitched joint is very reassuring. Hearing enjoyment restored.
Datum der Erfahrung: 28. Mai 2024
Datum der Erfahrung: 29. Mai 2024
Excellent service given by all at Lindy with prices to match.
Datum der Erfahrung: 28. Mai 2024
Good quality cable. Have always had good service from Lindy. Quick delivery.
Datum der Erfahrung: 28. Mai 2024
Apart from being really excellent headphones having had mine now for some time (4 years) and using them everyday the ear pads were getting a bit manky. Such great surprise inexpensive new ear pads for my Lindy earphones available! what a change whereas most companies it's almost impossible to get any spares at all. Well done Lindy.
Datum der Erfahrung: 01. Juni 2024
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