Ordered a late Christmas present on the 19th, wasn’t expecting delivery until after Christmas but it arrived a day later on the 20th, very pleased! Excellent service, thanks to all and merry Christmas.
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Das sagen Bewerter
Best seller. Fast shipping. Good communication. The aitem as described. I highly recommend. Thank you.
My experiences of this company have all been good, with no problems at all. Delivery good, packaging good. Would highly recommend.
Great company, kept up to date dispatch and delivery. Excellent product, coulnt fault my experience wirh them. Would definitly recommend.
Unternehmensdetails
Vom Unternehmen geschrieben
Since incorporation in 2010, UK Planet Tools Ltd has grown to become one of the UK's largest independent suppliers of high quality tools, fixings and building supplies. We are a forward thinking company and since our inception we have achieved and maintained our position in the market as brand leader by ensuring that our products provide the best quality/price ratio for our customers. We have an extensive range of products from market leading brands such as DeWalt, Makita, Bosch, Festool, Hitachi, WellCut, Drywall Master, UK Planet and many more. We offer a great range of products from Power Tools, Power Tool Accessories to Hand Tools, Tool Storage, Foam & Sealants, Drywall, Routing and much more to suit a vast range of trades! Come and see for yourself at www.ukplanettools.co.uk or our store situated in Milton Keynes.
Kontaktinformationen
9 Holdom Avenue, MK1 1QU, Bletchley, Vereinigtes Königreich
- 02033972367
- sales@ukplanettools.co.uk
- www.ukplanettools.co.uk
No correspondence until you contact them!
Ordered early for a Christmas present, didn’t arrive, I hadn’t heard from them, so I contacted them, only for the order to be cancelled on the 28th December saying they ran out of stock. No faith in this company at all, they only contact you once you contact them.
Datum der Erfahrung: 28. Dezember 2024
Verifiziert
Tool box
Excellent quality and value for money. Excellent communication. Quick delivery. Many thanks
Datum der Erfahrung: 07. Dezember 2024
Verifiziert
Excellent service and prompt posting
Excellent service and prompt posting
Datum der Erfahrung: 06. Dezember 2024
Verifiziert
Oversized box
Bought a grinder that came in a massive toolbox. Emailed the company saying it was too big. The advertisement showed the box next to the grinder but was obviously made to look smaller. They replied saying this was indeed the correct box. Nope. I managed to get the correct box ( 3x smaller) and still fitted a grinder, a drill, a battery and a charger in it. Cost me another £30 but worth it in the end.
All they had to do was send me the correct one and they’d have kept a customer. They infact lost one after that performance. It was as if they’d just found any box and chucked a grinder in it. Ridiculous tbh
Datum der Erfahrung: 06. Dezember 2024
Antwort von UK Planet Tools Ltd
Good morning,
Thank you for taking the time to write a review.
The Carry Case purchased and received was sent correctly, the DeWalt DS300 Case is designed for multiple Powertools.
We list multiple variations on our website with different sized Carry Cases.
We responded to your email with a link for a smaller Carry Case to exchange for you however, we did not receive a response from you.
Kind regards
Amy - UK Planet Tools Limited
Verifiziert
Got everything i ordered in good…
Got everything i ordered in good condition and it was delivered on time
Datum der Erfahrung: 06. Dezember 2024
Challenges with Service and Communication at UK Planet Tools
We purchased an item from UK Planet Tools that turned out to be faulty. They initially promised a replacement within 3-4 days, but it took over a month to arrive due to delays on their end. During this time, we were informed that a refund was being processed. However, instead of the refund, a replacement unexpectedly arrived after a month.
When we followed up, they claimed it was never a refund but a replacement, citing their 30-day return policy—even though the delay was caused by their own inefficiency if it was returned within 3-4 days it was not an problem. Although, This left us frustrated, as we had already purchased a new item to replace the faulty one.
Their poor communication, lack of accountability, and confusing responses made the experience incredibly frustrating. While their prices are competitive, their product quality and after-sales service are severely lacking. Proceed with caution if you value reliable support.
Datum der Erfahrung: 15. Dezember 2024
Verifiziert
Milwaukee battery 18V
Best seller. Fast shipping. Good communication. The aitem as described. I highly recommend. Thank you.
Datum der Erfahrung: 06. Dezember 2024
Verifiziert
Great company
Great company, kept up to date dispatch and delivery. Excellent product, coulnt fault my experience wirh them. Would definitly recommend.
Datum der Erfahrung: 06. Dezember 2024
Verifiziert
Great value drill set
Great value drill set. Good communication ref delivery.
Datum der Erfahrung: 06. Dezember 2024
Verifiziert
Recommended tool supplier
Best prices that I have found for quality tools. Delivery was good, kept me informed of progress etc.
Datum der Erfahrung: 05. Dezember 2024
Verifiziert
Great service
Great service, at excellent price….would look to use again
Datum der Erfahrung: 04. Dezember 2024
My experiences of this company have all…
My experiences of this company have all been good, with no problems at all. Delivery good, packaging good. Would highly recommend.
Datum der Erfahrung: 18. Dezember 2024
Verifiziert
Excellent company
Excellent company. Always had fast delivery and competitive prices. Perfect.
Datum der Erfahrung: 24. Dezember 2024
Verifiziert
The delivery service used was terrible…
The delivery service used was terrible and the item was broken when I received it
Datum der Erfahrung: 28. November 2024
Antwort von UK Planet Tools Ltd
Hi Zoey,
Thank you for taking the time to write a review.
Please accept my apologies my apologies you received your order damaged.
I will inform our Returns Team to arrange an exchange (or refund) as quickly as possible for you,
We will contact you shortly to organise this for you.
Kind regards
Amy - UK Planet Tools Limited
Excellent experience
Ordered a late Christmas present on the 19th, wasn’t expecting delivery until after Christmas but it arrived a day later on the 20th, very pleased! Excellent service, thanks to all and merry Christmas.
Datum der Erfahrung: 19. Dezember 2024
AVOID
Shocking company. Waited for 7 days for what should have been next day dispatch. When the product arrived it was damaged (packaging not damaged) clearly a returned item. Received an email stating they would replace once they've received the return. Once returned, despite me emailing to ask when the replacement would arrive they completely ignored me and haven't bothered to come back to me since. 2 and a bit weeks in I've had to purchase the tool somewhere else which could have been delivered next day if I didn't wake time on this company.
Datum der Erfahrung: 09. Dezember 2024
Antwort von UK Planet Tools Ltd
Hi Ben,
Please can you provide / update your feedback with your Order Reference Number?
Kind regards
Amy - UK Planet Tools Limited
************************************************
Good morning
I hope this message finds you well. I would like to sincerely apologize for the delayed response.
Due to the busy time of year and the high volume of orders, we have been experiencing a significant workload. Please rest assured that we are working hard to resolve all outstanding issues as quickly as possible.
We greatly appreciate your patience and understanding during this busy period. If you have any immediate concerns, please feel free to reach out, and we will do our best to assist you promptly.
Kind regards
Amy - UK Planet Tools Limited
Verifiziert
Easy to order and quick delivery
Easy to order and quick delivery. Haven't tested the product - bought for so as a gift he chose.
Datum der Erfahrung: 03. Dezember 2024
Verifiziert
Very swift from ordering on line to…
Very swift from ordering on line to delivery.
Datum der Erfahrung: 24. November 2024
Verifiziert
Correct item delivered in good…
Correct item delivered in good condition, all good!
Datum der Erfahrung: 04. Dezember 2024
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