Virgin Media Bewertungen 97 147

We had to get virgin because they don't allow satellite dishes in the conservation area.

It took about a month to get installed, the TiVo box is rubbish compared to Sky+.

The remote stopped working after a few weeks and on demand is possibly the worst I've ever seen.

I do not recommend going with Virgin Media.

Datum der Erfahrung: 26. März 2016

TiVo box massive hard drive lots of good things helpful recordings record 3 programs better than my old sky +hd got six months £45.00 then £72.00 haven't got box office movie button on the zipper but has other good features free HD channels my vivid 200 is about 70 mbits it's faster than sky no I wouldn't go back to sky because they charge for HD channels £10.00 and £10.00 for unlimited internet only 37 megabits but u can buy a movie from sky and it never missed a beat in five years worth of use but virgin media doesn't use the Internet to use catch up TVs it goes down the cable so it's instantly freeing up all the virgin media customers in the area but on the plus side it's your choice sky have released sky q 4 tuners if sky was cheap I would go back but they use satellite maybe depends on price

Datum der Erfahrung: 25. März 2016

Virgin Media is selling things that it can't provide.
It is been more than 4 months that my internet connection has an average latency of 900ms in Stoke Newingtion, London. I have called them every two weeks to be informed about their "investigation one the issue" and they NEVER found anything.

If you are in the same situation, call your lawyer and end your contract, this is the best thing to do.

Datum der Erfahrung: 25. März 2016

Where to begin. I signed up to get Virgin Media Vivid 100 on the 29th February, three and a half weeks ago, after one of the webchat team said my house was able to get it. The installation day was 11th March, I was asked to be here from 9am, so I took a day off work unpaid. The installation team turned up and said they needed to send their manager round to take a look and they went away. A few hours later a van pulled up outside and the supposed manager got out, expecting him to ring the doorbell or call me, I didn't go out, and next thing I knew the van had gone again and bright green spray paint had been sprayed all down the road with a big arrow pointing at my house. No one contacted me to let me know what was going on, despite a manager coming round. I was in all day and had to call customer service three times and speak to various people before I found out that a note had been left on the account that construction work would need to be done before the installation could take place. I said there and then that I wanted to cancel it but was passed on to a cancellations guy who practically begged me to stay with Virgin Media, reducing the monthly cost, who assured me everything would be done and installed two weeks later. So today, the 24th was booked as installation day, I took another day off work, unpaid, so that I could be here, as requested, to meet the installers. So three and a half weeks have gone by since I was told I could get Virgin Media internet, in those three and a half weeks, 1 installation team and 1 manager have visited the property. 13 days have gone by since I was told construction would be complete and I would have Internet set up by the end of today. I had a text from Virgin at 9am this morning, confirming that an installer was going to visit. The end of the day comes, no one has contacted me or visited, so I call customer service and after speaking again to three different people from three different departments, I find out that a team visited yesterday and decided the construction work couldn't be done. No one bothered to call me, text me or email me to let me know that! I was told some team did try to contact me today but couldn't get through which is completely unbelievable seeing I have been making and receiving calls fine all day, but instead I got a text this morning confirming it was going ahead as planned and was led to believe that all day as no one reattempted to contact me, by email, text or phonecall. I received no contact ALL day from Virgin Media to let me know that or to apologise for the complete goose chase I have been led on, the dire lack of communication in general, and the huge inconvenience of having to take two unpaid days off work. I've lost £140 from my paycheck and waited nearly a month for absolutely nothing. I am then recommended by the website to make a complaint over the phone, and am told after speaking again to multiple people, that I can't make a complaint or receive any compensation because my account has been cancelled! Is this a joke!

Datum der Erfahrung: 24. März 2016

Only had the service a couple of weeks.Softwate interface seemed a bit clunky and out dated compared with Sky. Only changed to Virgin Media because of house move, Internet dropped out a few times then got worse. Now totally off. TV service now doesn't work. I rang four times today and was met with condescending staff who were drilled in the art of fobbing people off. They say the service will be intermittent for another week. I have a consistent no TV or Internet service from them. The only time the call staff seem intelligent is when they say I can't break contract and leave; even to the point of being told I must read the contract. On further investigation this doesn't seem to be an isolated incident by any means. Don't worry Virgin call centre staff at the end of our contracts the U.K will leave your service and you can join the massive Army of Virgin letter writer's who bombard our door mats...

Datum der Erfahrung: 24. März 2016

Virgin media are full of lies and cheaters not only are there staff inexperienced and will lie to you but they will make you wait for hours on hold for a simple enquiry. They start by telling you will have discounts and then a couple of months its all good then you will realise there bills going higher and higher without any explanation. They charge me 92 every month and add ten pounds late fees if you miss a payment even for a couple of days. Not only this but to annoy you even further they have a message on screen that will interfere with what few channels you have left once your services are disconnected so you are forced to pay your Bill. There are no free view channels compared to sky, I'm disgusted with there service everything they offer overall wouldn't advice anyone to join them. Sky is s much better choice and they don't cut your services off if you miss a payment once in a while or charge you,

Virgin are complete nonsense they are here to steal people's money and probably will end up closing down and running off once they have Stole enough. If you see there adverts telling you get all this and that for lowest price don't believe it will only last a month and then they will charge you like mad, horrible horrible costumer service and horrible place

There are no discounts they only take a small percentage from six months worth of your bills and minus it altogether from your first bill only after that they charge you full. Waste of space idiots once im finished im running straight back to sky.

Datum der Erfahrung: 21. März 2016

worst broadband ever! 1 Mbps most of time and only my 50 Mpbs @ 5 AM when everybody sleeps. Customer service- what is this.
This company must be closed and taken to court for misleading all customers. after 2 years same and same nonsense justifications from their 'support ' located in somewhere in nowhere call center. Guys in Virgin are you sure that you know what are you exactly doing? This is everything but internet business, SHAME ON YOU

Datum der Erfahrung: 21. März 2016

Do not sign up with Virgin. My line is quite capable of delivering 50+ Mbps, I have on occasion got this speed (confirmed via large downloads and speed test websites). The modem itself reports the line sync's at 57 Mbps.

I am this Sunday evening getting only 2 Mbps, this is consistent with most evenings during peak period. Evidently they don't have the capacity. Interestingly I have also noticed that sometimes the speed tests report say 20 Mbps but the picture quality on Netflix is aweful (Netflix only need 5 Mbps to deliver a good HD picture). Clearly some traffic shaping going on.

Virgin have lost a customer for life.

Do you really want to take the risk of signing a 12 month contract knowing that you too could have your internet speed throttled just at the time of day you need it most?

Datum der Erfahrung: 20. März 2016

The worst company in the world. I have to move out of the property because of the damp issues. I was happy to take virgin service with me to my new property . But they don't have the service in my new area. So i have to pay the termination fees. On the top it they need the box as well. Otherwise they will charge you for that. Because i have moved out and i dont get access to my old property again i will have to pay for this. Be careful with the hidden extras. They will not mention anything while you take their service. While you leave they will tell you to check terms and conditions. I had only 2 months left in my contract and I never made any default in my payments. Being a loyal customer I would expect them to keep me happy in some way since I was happy to take their service to my new house. If possible avoid virgin and go with sky or any other companies . Virgin don't have service everywhere. Its better to go with someone like sky so that you don't have this problem . Sky don't take their dish or box once u finish ur coN tract with them. They also look after their customers and always try to help them by adjusting any sort of additional payments. I am very unhappy and disgusted with virgin service and their customer service. They just want your money. They are so sweet and nice when you appreach them to take their service. But when you leave they don't care and they show their real face.

Datum der Erfahrung: 20. März 2016

Virgin Media - Where to begin. Perhaps a good starting point would be the numerous times before Xmas they failed to either show up or burry (or re-burry) the cables they had failed to install properly.
Perhaps it was one customer service agent telling me it was 'impossible to get a new installation date before Jan 21st (this was a couple of weeks before Xmas after they screwed up) before becoming so irate that I called back and spoke to someone else who actually managed to find a spot two weeks earlier (yes there are a few individuals within the company who stand out among the vast majority who I wouldn't employ if my life and the existence of the human species depended on it)
Perhaps it was a child who arrived to install the equipment and spoke to me like we were drinking buddies when he turned up hours late at 10PM! without even having tried to call before (he claimed he had the wrong number) showing me a number to prove that someone on their side was just another inept imbecile.
Perhaps it was the lack of any compensation whatsoever for all the time wasted, the missed appointments and the stress caused.
Never-mind all the complete failures. Let's focus on the basic infrastructure of their useless company network. There is no meaningful inter-departmental connectivity so if you are dealing with one department that can't be accessed by the normal means, God help you. Emails have to go back and forth, they can't just pick up a phone and call a different department. How cheap is Virgin that they can't even develop a better inter-departmental communication infrastructure?!
Moving on - I took an internet (100Mgps) and phone only package. I have Sky TV. I see they offer new customers a bundle called Big Kahuna movies, total cost per year difference to my existing package is about £111 but with that you get double internet speed and the TV package on top. But no, EXISTING CUSTOMERS CAN BEND OVER! We are supposed to pay and extra £430 per year! Disgusting cretins, how dare they! They should offer people the £9.5 upgrade enabling the TV package and internet upgrade and leave it at that. By all means extend the contract for another 18 months but don't expect us to pay £430 more than people who haven't even signed up yet.
Just goes to show, they don't give a flying ---k about their existing customers. If they did they would a) insure that customer service failings were met with proper compensation. What company doesn't compensate it's customers when they fail on every level on multiple occasions to simply do what they say they are going to do?!!
I asked to speak with a manager. Was kept on hold for far too long. In the end, the person I spoke to said it may take a little while but would I like a call back? No I rang up for nothing, stayed on hold for nothing because I have nothing better to do than to listen to telephone hold music! I said yes I would. I was told I would get a call back at or around 9PM, did the call come? No of course it didn't. Probably because the manager was either too unwilling or incompetent to do what he was supposed to do. 80 minutes later, no call, office closed, more of the same Virgin media customer service BS you never stop hearing about. VM customer service isn't fit for purpose. It is run and managed by a collection of economically opportunistic imbeciles. If zen-like professionalism is the Titanic, Virgin Media customer service and those who set, manage and enact their policies are the iceberg.

Datum der Erfahrung: 19. März 2016

The salesperson lied. It was obvious she was clueless. The installer was hopeless. My gate was left off its hinges for no apparent reason. The junction box was left open. The helpline is in India and the operatives have no concept that an 8 hour outage might be inconvenient. An all day outage within week one? I think this lot need to go before they mess anything else up.

Datum der Erfahrung: 19. März 2016

I booked for my services to be installed today they gave me an estimate time of between13:00-18:00 . I had to come out of work yesturday to meet with the engineers that is not a problem. I spoke to one of the staff today making sure that they were still coming to that they replied"yes we will till be over today to do the install" So it gets to half 5 with no one here to do the works so I give them a call and the gent on the phone seemed less than concerned that nobody had been out.... So I get a call at 18:00 saying no one could come out today . I had to book the day off work to be in the property at the times given. And what joke... F**k you

Could have been in the pub

Datum der Erfahrung: 18. März 2016

What a joke to think I terminated my sky services was told installation 16th March no one turned up numerous phone calls getting passed from pillar to post then was told yesterday because of my vunrability if very ill health and I need my phone line for ie doctor hospital an family in an emergency they would have them out today and all should be up and running by Saturday (tomorrow) and I will get a call within 24hrs from yesterday to confirm still waiting

Datum der Erfahrung: 18. März 2016

Awful service no information as to why no email access I pay £90 a month for half a service if I am lucky.

Datum der Erfahrung: 17. März 2016

Don't ever choose virgin media it's a big mistake which I made. I paid £20 deposit for the wi-Fi but they didn't turn up on the day and I called them they said you don't have any account with us. They were transferring my call to sales team and customer service team and vice versa and I think customers are game for them.

Datum der Erfahrung: 16. März 2016

When I was 18 we moved in to a new property and I decided to have the broadband and phoneline under my name as I was the one who used it in the household the most.

I've never really had an issue with VirginMedia; I've never had any reason to phone their customer services more than once or twice, and usually any issue is fixed pretty quickly.

I like being able to change my tarrif without any hassle; they just write up a new contract and transfer me without any additional costs outside the added services.

Had a broken superhub (it fell from the high point it was on) and was replaced straight away.

There was noise on the line causing issued for the connection and they fixed it the next day.

Engineers always call to let you know they are on their way and they're always pleasant enough and very effective.

They rewired the house line for free because I had been with them for so long and even upgraded the superhub and gave a free wireless receiver for free due to an issue with the local exchange that caused our phone line to go down for a few days.

Their customer services aren't the most upbeat and friendliest at times, but I can't say that they are inefficient. Despite some of their less than positive manner, they always seem to know what they're doing and fix any issues with the internet or billing straight away.

Even have a nice little £5 off my bill for the last few years for loyalty.

Datum der Erfahrung: 16. März 2016

They put the prices up and when you appeal, they bring them down but changing the contract small print in the background so you end up paying even more. Service is poor and slow. Any calls outside your package are very expensive. Continual drop offs in broadband connection. Fewer channels than Freeview on their basic TV package. I can't wait for my current contract to end so I can move to a decent company (if such a thing exists!).
Why do we have to pay so much for a telephone line in this day and age???

Datum der Erfahrung: 16. März 2016

Virgin media are absolutely horrendous. I wish I haven't gone with them. They will overcharge, they will charge for cancellation and they will charge for your package to be changed. This company should not be allowed. They shouldn't have internet services or phone services. The staff are rude and arrogant. I've had nothing but problems since day 1. Out of 16 times I've rang them and the twice I've had a live chat over the Internet with them, I've spoken to one person who has been helpful. Credit to her because she helped. Absolutely disgusting!!!

Datum der Erfahrung: 16. März 2016

If you choose this provider and something goes wrong (which is has done on many occasions for me), be prepared for a long and protracted process where everyone gives you a different story, no-one takes accountability or makes coherent notes on your account and that forces you to spend countless wasted hours on the phone. A horrible experience.

Datum der Erfahrung: 16. März 2016

I've been trying to cancel my contract for months now - but they won't! Representatives are very rude - I had one hung up on me and on the chat they keep copy-pasting the ready text they have; irrelevant to your questions.
Quite often the internet is down but they refuse to compensate..
And they will only make a change if you are going to take up a new contract - they said they would offer me a modem to replace my old mulfunctioning one, but I would have to commit with them for another year! No, thanks..

Datum der Erfahrung: 16. März 2016