Best in Children's Furniture Store

3 days ago

NK

Very accommodating with pick up and product is amazing great quality and my son loves his new bed

6 days ago

CF

Still waiting for my product. I have tried to call but the number doesn’t work. I have emailed twice and had no response.

6 days ago

RE

I enquired about an item I ordered on the 7th of January 2025. I was assisted online by a person called Scott. It all started well, and when I indicated that they advertise that "items usually leave the warehouse in 5-10 business days when in stock", Scott asked who told me that. I indicated that it is stated on the website, but he told me that it is 7 to 10 days and that I should allow for a Christmas backlog of two weeks. When I asked when they would get through the Christmas backlog (I asked this on the 14th of January), he told me that it would be over when it was cleared! Not a great response. What started as a very amicable call quickly became an argument, and eventually, he cut me off before I could get a transcript of the call. I have asked for a transcript; hopefully, someone from Cassa Vida will oblige. All I can say is that if Scott is the type of person representing your customer service, I will not shop here again. In response to my query, Scott told me I should wait 7 to 10 working days and another 2 weeks due to their Christmas backlog. This is unacceptable and I have asked for a refund. If this is the customer service attitude, I would not recommend anyone shop here. I have asked for a refund on this basis. According to Scott, the supplier from which my order is coming is still closed, so this shouldn't be a problem, but let's wait and see.

19 Dec 2024

TI

I was initially nervous to order this product, so I wanted to take the time to write a review. The play couch is fab. I was nervous about its durability, the quality of the fabric, how comfy the foam would be, the strength of the zips, how easy it would be to reassemble it after washing, how well the cover would wash etc. etc. and let me tell you this thing is excellent. I’ve had it through the wash ten times, coffee, blood the lot and it comes up like new. The kids love it and it’s great for play. But it also has so many practical uses. It can make two beds for kids sleepovers. I slept on it next to my baby’s cot when she was sick. Yes delivery can be slow, but I found it was made clear on the website and any changes were communicated.

28 Oct 2024

I was looking for door signs for my two daughter’s bedrooms and found Smiley Kiddo. Ordered them through their website. And wooooow. Exactly as photos. Very happy.

20 Aug 2023

Super speedy delivery and amazing quality products! Very happy with the desk we got for our daughters bedroom. The customer service is fantastic all round. Thank you for a positive experience 🫶�

20 Dec 2024

JG

My experience with BabyO at Brookvale was the best customer service experience I’ve had for a long time. Debbie was responsive and helpful and came up with a solution to ensure I received the ordered products before Christmas. Ditch the other baby stores you won’t regret it. Very happy customer they will be my go to for baby needs now, Judy

30 July 2020

SL

Absolute dream to do business with. Outstanding customer sevice, prompt replies and a super fast delivery. Will definitely recommend to friends and will shop this website again soon.

10 Feb 2020

DA

Great Service and products