Best in Pet Insurance Company

5 hours ago

MA

Fast and efficient service. I helped mum to order online on Christmas day (Wednesday), and the item was delivered the following Monday. Thank you very much.

3 days ago

Fetch offer a comprehensive pet insurance cover with no catches. Everything is up front and easy to understand. The app is brilliant and the claims process is so easy and quick. They communicate promptly through the app and are super friendly. I’ve had another pet insurance previously and this one is way better.

8 May 2024

SU

Shocking customer service from their Phillipines call centre with very poorly trained staff who do not listen and cannot provide accurate information. Their claims process is cumbersome and excessively time consuming with constant requests for “additional information” despite comprehensive case notes provided by the vet. Even the vet informed me they have never seen a pet insurance company request so much excessive details for case notes.

Updated 13 Dec 2024

CU

What a mare, constant harassment from them if you choose to elsewhere. Threatening language in emails and texts trying to scare people. Stay clear peeps After a reply from the Chief Operating Officer, thought I’d share context of emails sent. For the record I’ve had: 7 text messages 2-3 voice messages 4 emails 2-3 phone calls Email correspondence from them reads like so. “This email is to inform you that your Insurance Policy is currently in debt with us due to non-payment” In bold: “YOUR POLICY HAS EXPIRED FINAL NOTICE OF POLICY CANCELLATION” “YOUR POLICY IS OVERDUE YOUR POLICY RENEWAL IS OVERDUE” I’m not in debt to you, complete lies. The tone of your emails is woeful bordering on harassment. Some older people would be scared about these and pay up. I suggest you change how you approach people for custom. I pay YOUI more because their customer service is better. Life advice - be kind.

4 days ago

Have had a very good experience with petsy customer service. i recommend them to anyone

18 Dec 2024

What a joke, offshore call centre need I say more.(Poor Communication skills & lack of policy knowledge) Five year policy and they will look for any excuse not to pay out, Typical insurance. CANCELLED Today.

5 Nov 2024

Kids left homemade glue slime on the back edge of the couch and it left behind a pink stain. Contacted Care Cover and they organised a company to come and clean that area of the couch. The “professional cleaners” did such an awful job. She just scrubbed at the fabric with a hard brush and destroyed the fabric and there is still a pink mark although lighter. They said the work was completed to a “reasonable standard”. Don’t waste your money!

5 Sept 2024

KA

I have my two dogs insured with PetCover and have since birth - they are now 9 and 12. I estimate that I have spent over $25,000 on insurance throughout this time (conservatively). I am now spending $350 a month on insurance for my two dogs. They hit you with an age excess on top of the normal excess once they are deemed elderly, so the % of the cost you can claim drops dramatically. I made a claim for my 9 year old dog as he had to have teeth removed on 23/7/24. It took countless follow up emails and calls to finally be told on 20/8/24 the claim had been declined. Conveniently during this time, Thomas' policy was due for renewal and jumped up in price. They declined the claim as he hadn't had his teeth checked in the last 12 months. While that may be deemed reasonable, it wasn't a normal dental clean, he required surgery. I have now sent numerous emails and phone calls asking for this case to be reconsidered and escalated, and keep being told it has been sent to the case manager. Nearly 3 weeks later and I have had NO real communication. This experience has been costly and incredibly stressful. Petcover's processes do not support the customer experience. Either their staff are inundated with claims and they are understaffed, or they are lacking the clear processes on how to escalate claim disputes. I am now moving on to lodge a complaint with the Australian Financial Complaints Authority if I don't hear back this week, and considering cancelling my insurance all together and simply saving the $350 a month to cover costs. What is the point in expensive insurance if you cant make a claim?

9 Dec 2024

I had two air conditioners installed and the outlet pipes leaked and caused the external weatherboards to rot. I tried to seal the weatherboards and I painted water proofing where the pipes were leaking but I didn't realise the water had dripped into the wall cavity. I saved the outside weatherboards but not the inside wall. The inside walls were damaged before I noticed. After waiting for an outcome of my claim for 2 months Sure put the premiums up and knocked back my claim within days. The wait wears you down and I don't have the strength or money to go through their corrupt Complaint and Dispute Resolution Process with the knowledge that they are just crooks and the outcome would be the same.

7 Nov 2024

Claim pending for over a month. No contact from them.