Best in Pet Services

15 hours ago

SE

My local store was unable to fulfil an order I wanted. I was able to click and collect from a different store and then have them transfer it to my local store when it was ready (just a few hours later!). So very convenient.

24 Dec 2024

CC

Well, it’s great at stopping my dog pull for a few minutes at a time and he is getting used to it but it’s so easy for him to slip off. A little flick of the nose and we have to stop and put it back on which involves much wriggling and resistance. It’s getting a little tiresome. Other than that, shipping was super fast and it is as described, works up to a point. Just slips off too easily

3 days ago

NT

Prompt response when called for pickup from warehouse followed by excellent customer service.

16 Dec 2024

AR

I found their website and communication a bit clunky but overall they delivered my cats safely from Australia to the UK at a (relatively) reasonable price so I can't complain. Would recommend but I also don't have any other pet travel companies to compare them with!

23 Nov 2024

NT

Great service from start to finish! Great price , understanding, good communication. Laura was my agent and was so patient and answered all I needed to know.

6 Oct 2024

DM

Connected me with an ethical and careful breeder. We visited her farm/home to collect the puppy and he's been an absolute delight. Was toilet trained before coming home at 8 weeks. Mel was responsive and easy to deal with. RightPaw gave me confidence to source a dog online.

11 Aug 2024

LB

Absolutely the best scissors for my Bichons. Would highly recommend Juls and the Saizengrooming scissors to anyone. Super sharp and cute beautifully.

18 Oct 2024

JE

Upmove was great !! Got qoutes in the first few hours. It is nice that you can compare prices and choose the best transport option for your budget.

Updated 24 June 2024

It's NO lost and found service! * I met another client of Belmont Vets who has been called from Vets miles away that they have his dog while his dog is at home.* My cat got lost after escaping her enclosure on March. Someone recognized my cat from the posters and sent me a picture of my cat from Cat Haven FB page. Cat Haven WA has refused to acknowledge my ownership of my cat after some one brought her in there around May first. I have found enough errors from the microchip papers and evidence to prove that she is mine, including identifying her in person as well as the secondary contact identifying her from her photo on Cat Havens lost cat page. I have also emailed them many times trying to sort this out and I have provided a statutory declaration, a sworn affidavit and council registration to them, as well as pleading every day by email that they allow me to take her home and into the care of my vet. I was told repeatedly by Cat Haven that I could adopt her on the 8th of May after the mandatory hold period. On the very day I was told I could go there and adopt her, the CEO rang me and said my cat had came in with a serious tail injury and she needed surgery and that I would have to wait until she "hopefully recovers" (CEOs words) before they would allow me to adopt her. This news was devastating and I was distraught. I was again promised repeatedly that I still had the first option to adopt her. Cat Haven has refused to let me see her again after May 3rd or allow me to foster her during her recovery, even though I was told by email and verbally that I have the first option to adopt her. I have offered to pay cat haven for all of her medical treatment if they let me take her and I was again refused. What kind of charity turns down money while denying me the right to look after my own cat??? I have reason to believe that her equine nerves won't heal properly because of the stress, as she had a tail amputation. If that happens, she could be incontinent with no bladder control and MAY BE PUT DOWN as unsuitable for adoption. This is one of the main reasons that I have been so insistant to get her home after her surgery, because of this fear. I told Cat Haven that this was my very worrying concern and that I would take her to a specialist vet for more treatments. On June 4th, I was sent a letter from the chairman to say that my option to adopt my cat had been revoked and cited this 1 star review as one of their reasons as well as my continued insistance that she is my cat.. Cat Haven has taken an aggressive stance towards me since day one and treated me like I'm a liar. I have been continually gas lit that she is not my cat, which has and is, taking a huge toll on my mental and physical health. I cant eat or sleep and I have lost around 10 kilos on my already slim frame. I have chronic illnesses. Last year I was sick for 3 months and couldn't get out of bed for 3 weeks. With no family to lean on, my cat was the only company and solace that I had during that time and if I didn't have her to look after, my suicidal thoughts might very well have taken over. I cant eat or sleep and my Doctor has diagnosed trauma and my blood pressure as 'bad'. I have never had problems with my blood pressure before. If I lose my cat, I have nothing else to lose. My cat has a loving home and access to the best medical treatment available, if only they would release my beloved cat to me. I just don't understand why they would do this. And then I found the article link below. I would never have believed in a thousand years that Cat Haven would put someone like me through this. Put yourself in my shoes, if you can. What would you do if this happened to your pet? Would you give up? Would you let anyone bully you when you stand up for yourself and your pet? Would you allow yourself to be gaslit that it isn't your pet? Or would you fight every day and do everything you could to right the injustice and bring your pet home.

19 June 2024

AS

If you are considering Pets on Me, please be aware that they do not cover congenital conditions. This means if your animal is born with a condition, it will not be covered - even if it was not diagnosed until after you took our your cover and had no way of knowing about it. Many other insurance companies will cover congenital conditions as long as they weren't known about until after the cover was taken about. Pets on Me refusing to cover is just plain cruel as the animal now has to suffer despite the owner doing everything correctly.