The renewal process is very clear and easy to follow. User friendly especially for me being of an older generation. Everything is laid out in a way that’s very easy to follow. I would recommend this company to anyone.
Ageas UK Reviews 19,031
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4.1
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App was easy to navigate
Was unable to change some details online but managed to speak to a human being more or less straight away to rectify my problem
Ageas made the purchase of car insurance straightforward and simple. The price was competitive too. Disappointed they don't have an app for my mobile phone. That would have been very handy and convenient.
Chatted online with Donna today and experienced the best customer service i ever have in my entire life! Give this woman a pay rise NOW!!!
Company details
Written by the company
Ageas provides insurance to over 4 million car, van, home, travel, pet and business customers in the UK and aims to make insurance easy and straightforward. We are focussed on delivering a personal service to customers in their time of need and help get things back to normal with the minimum of fuss.
Contact info
Everdene House, Deansleigh Rd,, BH7 7DU, Bournemouth, United Kingdom
- help@ageas.co.uk
- ageas.co.uk
4.1
Great
19K reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
Invited
This company are using sensible and…Honest review
This company are using sensible and understanding staff… what a difference that makes !
Date of experience: 18 March 2025
Invited
Nope
Nope, can’t submit without writing something, so this is a reason not to renew! Telling me how to write a date doesn’t help either.
Date of experience: 17 March 2025
DONNA ROCKS
Chatted online with Donna today and experienced the best customer service i ever have in my entire life! Give this woman a pay rise NOW!!!
Date of experience: 19 March 2025
Invited
Easy to deal with and fair price.
Ageas have clear documentation, prices as good as others and are easy to contact for information or changes
Date of experience: 17 March 2025
One star is being generous
One star is being generous, I have had nothing but trouble with trying to proceed with my claim with Ageas it is now coming up 3 years and only because after months of calling asking for a manager it's now progressed, that being said it has not progressed how it should, finalising losses has been completely miss calculated and through no fault of my own I've been told I basically just have to accept it!! I'm utterly frustrated and my mental health has had a detrimental effect from all the stress.
Date of experience: 19 March 2025
Invited
Very easy to get my insurance and a…
Very easy to get my insurance and a great price. Definitely would recommend
Date of experience: 18 March 2025
Invited
Satisfied in the extreme. The renewal process is very clear and…
The renewal process is very clear and easy to follow. User friendly especially for me being of an older generation. Everything is laid out in a way that’s very easy to follow. I would recommend this company to anyone.
Date of experience: 17 March 2025
Invited
Good service throughout.
The speed in which the claim was handled.
Date of experience: 13 February 2025
Invited
Very easy to contact by phone
Very easy to contact by phone, could not believe how quickly contact was made by vehicle repair and hire company’s
Date of experience: 03 March 2025
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Invited
As I've said ,I filled my application…
As I've said ,I filled my application online stating that I had a previous slight accident, the first in over 20 years , and u upped my insurance i then get an email from u saying it has gone up another £109 . As I'm in the 30 day cancellation period I will be cancelling tomorrow!!
Date of experience: 17 March 2025
Reply from Ageas UK
Good morning Jane,
Your original premium is generated based on the information you have provided to us. If a claim was recorded by you on the quote application but noted as non-fault, and the claims database advises us that your previous insurer have it recorded as a fault claim, then we will quote you the difference and provide you with the options available to you.
If you wish to cancel, please contact us as soon as possible by calling 0345 165 0570, or alternatively you can speak with us via Live Chat.
Kind regards,
Darryl, on behalf of the Ageas Team.
Invited
Would recommend the web page
So easy to deal with on line. All set out so well.
Date of experience: 17 March 2025
Invited
Very helpful team and processes of my…
Very helpful team and processes of my claim was straight forward
Date of experience: 28 February 2025
Invited
Insurance worth consideration
Very clear insurance cover at a reasonable cost
Date of experience: 15 March 2025
Beyond awful
Beyond awful. Send the wrong emails, take days to answer an email, give you wrong information, haven't a clue what they are doing. We will never use them again
Date of experience: 18 March 2025
Reply from Ageas UK
Good morning Charles,
We are sorry to hear you have had a negative experience with us.
Unfortunately we are unable to determine from your review which product your policy relates to, or whether the points raised are in relation to a claim or something else.
We have sent a request for further information in order to locate the policy and review any notes so that we can have the appropriate department investigate this for you.
Kind regards,
Darryl, on behalf of the Ageas Team.
Invited
car insurance
was easy to renew everything was staight forward easy to do
Date of experience: 17 March 2025
Invited
App was easy to navigate
App was easy to navigate
Was unable to change some details online but managed to speak to a human being more or less straight away to rectify my problem
Date of experience: 17 March 2025
Terrible Service culture and really low quality experience
Had to make a claim for vehicle damage due to stolen and recovered vehicle. ABS1 Touch Repair in Waltham Cross - Ageas Repairer a) initially said they could not take the recovered vehicle for a week from day of recovery - then when they did take it 3 days later- had to wait further 11 days for them to get it to the main dealer . Two further days for Main dealer to feed 1 Touch back information and now waiting between 3 and 7 days Ageas to approve the works submitted to them by ABS 1 Touch. I was sent an email to say the vehicle would be ready most likely end of March a full month since ABS 1 Touch Waltham Cross received it but then got a call to say thats just a marker - would be quicker than this but no further updates. Avoid Ageas and ABS 1 Touch Waltham Cross at all costs. Shit Show
Date of experience: 18 March 2025
Reply from Ageas UK
Good morning William,
We are sorry to hear that you have experienced difficulty during your claim journey.
We thank you for such a speedy response to our request for further information, and have now passed this on to our claims team for further investigation.
Kindest regards,
Darryl, on behalf of the Ageas Team.
Invited
Ageas promptly dealt with my claim
Ageas promptly dealt with my claim at the time of the accident and dealt with any follow-up problems very efficiently.
Date of experience: 02 March 2025
Invited
Easy & convenient
Date of experience: 17 March 2025
Invited
very easy to make the changes
Date of experience: 16 March 2025
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