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Our company has been using Airwallex for over a year, and overall, they have provided excellent service. Their professionalism, understanding of our company's needs, and quick responses when we face difficulties are commendable.
The support from our Account Manager has been exceptional, with prompt responses and regular updates about new products that help our company grow and save money.
We are very happy with their excellent service and deeply appreciate their continued support.
I have never experienced worse service than with Airwallex. The support doesn’t respond, even after sending over 10 emails. You wait weeks for a reply, and my account has been under review for over a month.
Meanwhile, my entire balance is withheld, and there’s no clear information about when I’ll have access to my funds again. These delays are unacceptable for a business that relies on its money to cover operating costs.
I cannot recommend Airwallex to anyone. If you’re looking for a reliable payment or banking solution, I suggest finding an alternative.
I see that you reply to other reviews, yet you still haven’t replied to me, neither through support nor here. If my case is resolved, I will update my reviews, but for now, I still have no response or solution, and all my money is frozen.
They take 2-3 weeks to respond, withhold your money for long periods, and don’t reply to emails. This is unacceptable and unprofessional. For businesses, this is absolutely not workable. If you make more revenue than expected, they will withhold your funds, ask for documents, and even after you provide them, the verification process can take an extremely long time—sometimes up to 3 months. I have never seen such poor service from a financial institution. I cannot recommend Airwallex to anyone. They are unreliable and can severely disrupt your business operations.
Written by the company
Unlock new markets, streamline your finances and save hours on admin. From early-stage companies to global enterprises, the way your business operates is unique – accomplish it all with Airwallex.
Level 7, 15 William Street, 3000, Melbourne, Australia
I have never experienced worse service than with Airwallex. The support doesn’t respond, even after sending over 10 emails. You wait weeks for a reply, and my account has been under review for over a month.
Meanwhile, my entire balance is withheld, and there’s no clear information about when I’ll have access to my funds again. These delays are unacceptable for a business that relies on its money to cover operating costs.
I cannot recommend Airwallex to anyone. If you’re looking for a reliable payment or banking solution, I suggest finding an alternative.
Date of experience: 30 December 2024
One of the most competitive rates in the market. 5 Stars really for the excellent support from the Account management team.
Date of experience: 20 December 2024
Our company has been using Airwallex for over a year, and overall, they have provided excellent service. Their professionalism, understanding of our company's needs, and quick responses when we face difficulties are commendable.
The support from our Account Manager has been exceptional, with prompt responses and regular updates about new products that help our company grow and save money.
We are very happy with their excellent service and deeply appreciate their continued support.
Date of experience: 30 December 2024
Reply from Airwallex
Hi there,
I hope this message finds you well.
I wanted to take a moment to sincerely thank you for taking the time to provide your review and share your compliments. Your feedback means a lot to us, and it motivates our team to continue delivering the best possible service.
We appreciate your support and look forward to serving you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you once again!
They take 2-3 weeks to respond, withhold your money for long periods, and don’t reply to emails. This is unacceptable and unprofessional. For businesses, this is absolutely not workable. If you make more revenue than expected, they will withhold your funds, ask for documents, and even after you provide them, the verification process can take an extremely long time—sometimes up to 3 months. I have never seen such poor service from a financial institution. I cannot recommend Airwallex to anyone. They are unreliable and can severely disrupt your business operations.
Date of experience: 30 December 2024
Reply from Airwallex
Hi there,
I’m sorry to hear about the experience you've had with Airwallex, and I truly appreciate you taking the time to share your feedback with us.
We take all customer concerns seriously, and I want to assure you that your comments have been noted for future improvement. While we regret that your experience didn’t meet your expectations, your input is invaluable in helping us enhance our services.
Thank you once again for your time and for bringing this to our attention. If there’s anything else you'd like to discuss or if we can assist further, please don’t hesitate to reach out.
I am extremely disappointed with Airwallex. My account was restricted without any clear reason, and there is over €13,000 in it. I was asked to submit documents, which I provided immediately, but I have received no response for over 20 days.
As a business owner, I rely on this account to pay my suppliers, employees, and operating expenses. This delay has severely impacted my business. My suppliers are threatening to terminate our partnership, and I am unable to meet my obligations.
I understand that verifications are necessary, but waiting over 20 days without any update is unacceptable. I have tried contacting support multiple times, but I have not received any answers.
Unfortunately, I cannot recommend Airwallex to anyone under these circumstances. I hope the company finally addresses this issue and resolves my problem soon.
Date of experience: 30 December 2024
I see that you reply to other reviews, yet you still haven’t replied to me, neither through support nor here. If my case is resolved, I will update my reviews, but for now, I still have no response or solution, and all my money is frozen.
Date of experience: 30 December 2024
Reply from Airwallex
Hi there,
I hope this message finds you well.
I wanted to take a moment to sincerely thank you for taking the time to provide your review and share your compliments. Your feedback means a lot to us, and it motivates our team to continue delivering the best possible service.
We appreciate your support and look forward to serving you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you once again!
First review i read was not welcoming at all , why wasn't this man situation resolved?
His business is at a stand still, Why can't we comment / reply ? 899s8k5j4875067512
Date of experience: 29 December 2024
Reply from Airwallex
Hi Katrina,
We appreciate you bringing this review to our attention. We understand that negative feedback can be concerning, and we want to assure you that we take all customer experiences seriously. If the customer has contacted us directly, our support team will be ready to assist them and work towards a resolution.
We are committed to providing excellent service and addressing any issues that may arise.
Fast, helpful, support and constructive in giving service and advice
Date of experience: 27 December 2024
Reply from Airwallex
Hi Loo Pui Yee,
Thank you so much for taking the time to share your positive experience with Airwallex! Your feedback is invaluable to us, and we look forward to continue serving you in the future.
i like how airwallex intruduce and buy and selling accept money online
Date of experience: 27 December 2024
Helpful. Response fast. Receiving and sending funds fast and convenient.
Date of experience: 27 December 2024
They responded to my request with lightning speed. Everything was done quickly and professionally.
Date of experience: 23 December 2024
Reply from Airwallex
Hi There,
Thank you for sharing your positive feedback! I'm thrilled to hear that you've had a great experience with Airwallex.
Great service
Great Team
Always available to assist
Super professional
Date of experience: 25 December 2024
Reply from Airwallex
Hello!
Thank you so much for taking the time to share your positive experience with Airwallex! Your feedback is invaluable to us, and we look forward to continue serving you in the future.
We have been working with Airwallex for 1 full year now with our Ecommerce Company and we are very happy. The fees are very good and our sales partner is absolutely amazing, the support is top notch. Thank you!
Date of experience: 24 December 2024
Reply from Airwallex
Dear Peter,
Thank you for your positive review! We're glad to know that Airwallex has been able to meet your expectations, and we appreciate your business.
Airwallex is very good financial solution for the business specially for the international transactions , platform is very helpful and professional, my account managers truly exemplifies professionalism and dedication , they are helpful and always available with the good solutions and interventions
Date of experience: 23 December 2023
Reply from Airwallex
Dear Youness,
Thank you for your positive review! We're glad to know that Airwallex has been able to meet your expectations, and we appreciate your business.
I had a challenge login and to start using my Airwallex debit card. Immediately I contacted the support team, and in no time this was resolved smoothly, and happy to use my card in Ghana although my Head office is in Australia where the card originated. I can confidently say Airwallex personnel are efficient, professional, and patient in articulating their work. I urge them to keep up.
David Quartey
Commercial Director
Eyeonic Africa and the Middle East
Date of experience: 04 December 2024
Reply from Airwallex
Hi there,
I hope this message finds you well.
I wanted to take a moment to sincerely thank you for taking the time to provide your review and share your compliments. Your feedback means a lot to us, and it motivates our team to continue delivering the best possible service.
We appreciate your support and look forward to serving you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you once again!
Quick action and support me too much.
Thank you!
Date of experience: 23 December 2024
Date of experience: 23 December 2024
simple to operate
fast response
quick, emphatic, competent n police support service.
Date of experience: 20 December 2024
Reply from Airwallex
Hello Anthony,
Thank you for sharing your positive feedback! I'm thrilled to hear that you've had a great experience with Airwallex.
Great service, the account manager is very helpful :D
she is so helpful and suggest to me a lot things to upgrade my business
Date of experience: 08 December 2024
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