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Javen, Stanley and Wanling has been helpful with any issues I have with Airwallex.
Sadly, the UI/UX is not the best.
Also find it baffling that they require postal code to do transfers even though not all addresses have that, but they let you transfer anyway when you omit the payee's bank a/c no.? Ended up having to do a SWIFT amendment. Well at least they were helpful in processing the amendment.
Would also be good if they have limit orders..
I've had a great experience so far!
fast response time, offer many different payment gateways for merchants, user friendly dashboard.
Simply amazing :)
They are flat out ignoring me. They are declining all of my charges without explanation. I've set up meetings with Richie Lawson to get on his calendar and he just flat out ghosts me. Incredibly unprofessional company. DO NOT GIVE THEM YOUR BUSINESS.
I have never experienced worse service than with Airwallex. The support doesn’t respond, even after sending over 10 emails. You wait weeks for a reply, and my account has been under review for over a month.
Meanwhile, my entire balance is withheld, and there’s no clear information about when I’ll have access to my funds again. These delays are unacceptable for a business that relies on its money to cover operating costs.
I cannot recommend Airwallex to anyone. If you’re looking for a reliable payment or banking solution, I suggest finding an alternative.
Written by the company
Unlock new markets, streamline your finances and save hours on admin. From early-stage companies to global enterprises, the way your business operates is unique – accomplish it all with Airwallex.
Level 7, 15 William Street, 3000, Melbourne, Australia
They responded to my request with lightning speed. Everything was done quickly and professionally.
Date of experience: 23 December 2024
Reply from Airwallex
Hi There,
Thank you for sharing your positive feedback! I'm thrilled to hear that you've had a great experience with Airwallex.
Great service
Great Team
Always available to assist
Super professional
Date of experience: 25 December 2024
Reply from Airwallex
Hello!
Thank you so much for taking the time to share your positive experience with Airwallex! Your feedback is invaluable to us, and we look forward to continue serving you in the future.
We have been working with Airwallex for 1 full year now with our Ecommerce Company and we are very happy. The fees are very good and our sales partner is absolutely amazing, the support is top notch. Thank you!
Date of experience: 24 December 2024
Reply from Airwallex
Dear Peter,
Thank you for your positive review! We're glad to know that Airwallex has been able to meet your expectations, and we appreciate your business.
Airwallex is very good financial solution for the business specially for the international transactions , platform is very helpful and professional, my account managers truly exemplifies professionalism and dedication , they are helpful and always available with the good solutions and interventions
Date of experience: 23 December 2023
Reply from Airwallex
Dear Youness,
Thank you for your positive review! We're glad to know that Airwallex has been able to meet your expectations, and we appreciate your business.
I had a challenge login and to start using my Airwallex debit card. Immediately I contacted the support team, and in no time this was resolved smoothly, and happy to use my card in Ghana although my Head office is in Australia where the card originated. I can confidently say Airwallex personnel are efficient, professional, and patient in articulating their work. I urge them to keep up.
David Quartey
Commercial Director
Eyeonic Africa and the Middle East
Date of experience: 04 December 2024
Reply from Airwallex
Hi there,
I hope this message finds you well.
I wanted to take a moment to sincerely thank you for taking the time to provide your review and share your compliments. Your feedback means a lot to us, and it motivates our team to continue delivering the best possible service.
We appreciate your support and look forward to serving you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you once again!
Quick action and support me too much.
Thank you!
Date of experience: 23 December 2024
Date of experience: 23 December 2024
simple to operate
fast response
quick, emphatic, competent n police support service.
Date of experience: 20 December 2024
Reply from Airwallex
Hello Anthony,
Thank you for sharing your positive feedback! I'm thrilled to hear that you've had a great experience with Airwallex.
Great service, the account manager is very helpful :D
she is so helpful and suggest to me a lot things to upgrade my business
Date of experience: 08 December 2024
Airwallex its easy way to make bank account as foraiger we create a new company and in 3 days we had a bank acount verry easy
Date of experience: 18 December 2024
Reply from Airwallex
Dear Customer,
Thank you so much for taking the time to share your positive experience with Airwallex! Your feedback is invaluable to us, and we look forward to continue serving you in the future.
We are absolutely thrilled with Airwallex! The platform is super easy to use and has made our international payments so much simpler. Opening virtual accounts in multiple currencies is quick and hassle-free, saving us both time and money.
What really stands out is how fast payouts are processed. No delays or long waiting times – the money is in your account quickly. The service is also fantastic – the Airwallex team is always ready to help and does so in a friendly and professional manner. You really feel well-supported.
Thanks to Airwallex, our financial processes have become so much more efficient, giving us more time to focus on growing our business. If you’re looking for a fast, reliable, and customer-focused solution for international payments, Airwallex is the way to go!
Date of experience: 20 December 2024
Reply from Airwallex
Hi, there.
We're thrilled to hear that you had a positive experience with Airwallex! Your feedback is invaluable to us and motivates us to continue providing excellent service.
Thank you for choosing Airwallex. We're committed to delivering innovative financial solutions and exceptional customer support.
If you have any further questions or feedback, please don't hesitate to reach out to our customer support team.
Honestly the representatives make the entire experience amazing.
Whenever there has been problems the customer service staff have been aboslutely amazing to anwser my questions and fix the issues.
They are patient aswell which helps as entrepreneurship can be very fast paced & problematic.
Date of experience: 20 December 2024
Reply from Airwallex
Hi Cameron,
Thank you for taking the time to share your positive experience with Airwallex! Your feedback is invaluable to us, and we look forward to continue helping you in the future.
I'm doing e-commerce for 4 years with 6-figure revenues, but I'm not good enough for Airwallex apparently since they rejected me with no explanation. I just wanted to check if I can hook up a BNPL service to my stores. Just wasted time.
Date of experience: 20 December 2024
Reply from Airwallex
Hi Henrijs,
We are sorry that we weren't able to open an account for you at this time.
The checks that our teams make are part of our obligations as a financial service provider, please rest assured that we are always following industry regulations in regard to this. We have more information on this in our Acceptable Use Policy here: https://www.airwallex.com/eu/nl/terms#acceptable-use-policy
We don't take these decisions lightly, and as we grow we have every hope and intention to broaden the scope of companies we're able to onboard.
If you have any other questions or there's anything else we can do to help, please don't hesitate to contact us at support@airwallex.com (mailto:support@airwallex.com).
We wish you all the best.
As an overseas user, I’ve had a really good experience with Airwallex. The platform is easy to use, and payments are processed really quickly. The exchange rates are competitive, which helps us save a lot of fees.
The customer service is also excellent. It’s great to have reliable platform and supports when dealing with international payments!
Date of experience: 20 December 2024
Reply from Airwallex
Hello,
Wow! Thank you for your positive feedback. I'm delighted to hear that Airwallex played a positive role in your global business expansion. We extend our best wishes for your continued success.
Date of experience: 18 December 2024
Reply from Airwallex
Hi Uthpala,
Thank you for your kind review. We value your feedback and will ensure it is shared with our team.
Airwallex is a great platform that makes international payments quick and easy! Much cheaper than traditional bank international wire fees and also funds sent and received much faster. The transaction reconciliation statements make accounting a breeze and having virtual cards is great for company expensing.
Date of experience: 20 December 2024
Reply from Airwallex
Hi Jamie,
We're thrilled to hear you're having such a positive experience with Airwallex. We're especially happy to hear that you find our platform quick, easy, and cost-effective compared to traditional banks!
We thank you for taking the time to share this review.
Happy Airwallex'ing!
I'm always satisfied with quick resolution of airwallex support.
Date of experience: 18 December 2024
Reply from Airwallex
Hi Shazil,
Thank you for your positive feedback. I'm delighted to hear that Airwallex played a positive role in your global business expansion. We extend our best wishes for your continued success.
It was a great service, I had really no issues with Airwallex but recently they have suspended my whole account without even a notice. Support remains unresponsive and provides no info to what exactly has happened with just general responses that it will notify us for any further developments
This is just unacceptable and now our funds are frozen and they've supposed to be already moved into different places
But now we're stuck and we don't know when it will become active
This is crazy!! And unacceptable to treat small businesses like this
Date of experience: 17 December 2024
Reply from Airwallex
Hi Kris,
Thank you for leaving a Trustpilot review for Airwallex. We sincerely apologize for the challenges you've faced, and we appreciate your honest feedback. We understand the importance of your experience and are committed to making things right. I can see our customer support team is in touch with you in regards to the issues you have faced and have provided more information in regards to the status of your account.
Date of experience: 19 December 2024
Reply from Airwallex
Hi there,
I hope this message finds you well.
I wanted to take a moment to sincerely thank you for taking the time to provide your review and share your compliments. Your feedback means a lot to us, and it motivates our team to continue delivering the best possible service.
We appreciate your support and look forward to serving you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you once again!
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