Company activity

Updated 19 hours ago

This page gives you a detailed overview of how ALA Insurance has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: January 2016.

Verified additional company details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Registered domain name ownership

Domain name confirmed in a third-party database

Bank account

Bank account registered during subscription process

Pays to access extra Trustpilot features.

Asks their customers for reviews — whether positive or negative.

Review sources

Where reviews have come from for the past 12 months

Organic

39

Verified

2,355

Invited

0

Redirected

0


Total reviews from the past 12 months

2,394

Star distribution by review source

How star ratings differ by review source from the past 12 months

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Reviews over time

How ALA Insurance got its reviews in the past 12 months

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Feb-AprMay-JulAug-OctNov-Jan

New reviews by star rating

How many new reviews (distributed by star rating) ALA Insurance got each month in the past 12 months

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Feb-AprMay-JulAug-OctNov-Jan

Reply behavior

How ALA Insurance replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 1 week or less.

  • Has replied to 95% of their negative reviews.

ALA Insurance’s flagging activity

How frequently ALA Insurance flagged their reviews in the past 12 months

What's a flagged review?

  • ALA Insurance may flag a review if they think it's in breach of Trustpilot's guidelines.

  • ALA Insurance selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • ALA Insurance flagged 8 of their reviews a total of 9 times.
  • 25% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

0

0%

4-star

0

0%

3-star

1

13%

2-star

0

0%

1-star

7

87%

What happened to the 8 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

2

Reviews removed from trustpilot.com

6

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by ALA Insurance

2

Reviewer resolved the breach of Trustpilot's guidelines

0

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

5

Reviewer didn't resolve the breach of Trustpilot's guidelines

1