Canada Brokerlink Reviews 122

Great customer service, highly responsive in my experience.

Date of experience: 14 January 2025

quote online is no where close to when you contact them. highest quote I received after waiting days

Date of experience: 07 January 2025

Amazing service. Marilyn Crane was incredible. She looked after everything I needed; she re-activated my insurance policy that shouldn’t have been cancelled; she made sure my insurance was binding over the holidays when not everyone was available; she walked me through insuring my new car; ensured my change of address for both home and auto was done; AND kept me informed every step of the way. When I was on hold, she would email me to let me know what was happening; when I got cut off, she phoned me back immediately. Just incredible. The epitome of stellar customer service. Gold medal or gratitude from me!!!

Date of experience: 27 December 2024

Horrible customer service long wait times unresponsive reps. I was sold a policy that the rep didn’t complete properly so the price was not accurate. I was never given my policy the pricing or any documentation. Once I questioned the new price being over $100 more a month and spoke with a manager they advised me he did not do his job and gave inaccurate information to myself and the underwriter. Sorry he will get further training. I was then left paying this outrageous price and threatened with a cancellation fee. I cancelled the policy and now there is more money owing! What a train wreck of a company big mistake moving my business here. Glad to be back with an honest provider that has proper customer service.

Date of experience: 18 November 2024

We were given a recommendation to go through Brokerlink for car insurance. We have been in Australia for the last 10 years, so coming back to Alberta we knew premiums were going to be high. The first time the lady just told me to send her a bunch of documents - didn't even go through the quote process with me on the phone, then quoted me $10,000. We were baffled. Nil follow up attempts were made from this broker. The second man we spoke to was super helpful and thorough - spent over an hour on the phone with me getting all the details correct. Got us a quote of $3,500. However, apparently the company didn't accept the quote. Then the communication died off. I requested help multiple times for the next steps. Nil effort was made to get our business. No follow up steps were given. When i asked for more quotes to different companies, it was promised they would be sent through - i never heard anything further. And we ended up going with a different company. We paid $2,900. Still wildly high but at least we got insurance! I was so confused why it was so difficult to get anywhere with the brokers from brokerlink. Really frustrating experience and I wont be recommending them.

Date of experience: 01 November 2024

Got a quote online but they make you call in to get a policy. I spoke to Rob on the phone and he didn't want to use my online quote but he made me go through all the steps to get a new quote, of course it was $600 higher. Plus, he wanted a bunch of documents that I've never had to submit to an insurance company before.
When I asked him about these inconsistencies he just shrugged them off; no real answer.
Criminals have taken over the insurance companies.

Date of experience: 11 December 2024

Joel was so helpful. i received my insurance in one day
and he made all steps so seamless.
Good job 5 stars.

Date of experience: 10 December 2024

They convinced me to overpay for car insurance from Intact, telling me it was the lowest rate possible. Now I've switched to TD and am paying half the price. They also reply very slowly or not at all. Do not trust them for your insurance needs.

Date of experience: 03 January 2024

Kaylie from the Glenmore location took months to reply to me for renewing insurance. I moved on and got insurance else where . Almost a year later brokerlink was asking for payment. Brokerlink is a very unprofessional business . Take my advice and stay away from Brokerlink .

Date of experience: 30 January 2024

I had just taken my car to be repaired. I asked Elisha to arrange a rental for me. There was a small difficulty obtaining a rental car reservation code. But that was readily taken care of.
Thanks Elisha.

Date of experience: 04 December 2024

I searching for a new insurance company because my premiums were getting too high with my past company. After searching for a few days, feeling fed up and frustrated with how the market is currently, I found Jamal M! He took his time and got me a quote that could not be beat.
Jamal is polite, has excellent mannerism and made the transition painless for me.
Great customer service will make the sale any day.
Thanks!

Date of experience: 03 December 2024

My Mother’s broker is Manasi Correa and she has been so helpful and efficient with all her needs. I would recommend this company and Manasi for all your insurance needs.

Date of experience: 26 November 2024

They pulled the wool over my eyes. The quoting broker gave me her personal number to contact and discuss about insurance. Where I declined a discount on a private call but got tricked into agreeing to it on a recorded call. Unfortunately for me it was a very rushed situation (do to other circumstances) but I won't let it happen again. Only after my insurance went up almost $1500 for the year did I realize what had happened. Even when I emailed her asking why my quote was $250 more than initially quoted there was no return email. I figured there was some misc fee and let it go. When I called Broker Link about the problem I was told I should have emailed their payment department about it not the sales rep. I didn't know that they had multiple different departments to deal with customers. Needless to say I feel like the victim in this situation, and might have to take this up with Ribo.
I noticed on the broker link website it says they have over 14,000 Google reviews at 4.5/5.0 but for some reason I can't seem to find a way to leave a Google review too.
To anyone that reads this the biggest life lesson I can take from this is not to agree to contact this company unless it is by email, that way you don't have to depend on their (so called) recorded calls and you have your own records. Also if you have made the mistake I have there is still a place in Ontario you can contact if you feel that they have taken advantage of you. RIBO is the name and it stands for registered insurance brokers of Ontario.

Date of experience: 01 September 2024

Karm did an amazing job. Thank you so much!!!!

Date of experience: 22 November 2024

BrokerLink has been absolutely fantastic to work with! Their team goes above and beyond to provide top-notch service and support. A special shoutout to our agent, Rose, who is truly outstanding. Rose is knowledgeable, professional, and incredibly responsive. She takes the time to understand our needs and always finds the best solutions tailored to our situation. Her friendly and approachable nature makes the whole process stress-free and efficient.

We couldn’t be happier with the service we’ve received. Highly recommend BrokerLink in Woodbridge and especially Rose for anyone looking for reliable and personalized insurance solutions!

Date of experience: 20 November 2024

Worst insurance company ever. First off they have my gender marked as male when I’m clearly a female. Second I’ve been insured under my own insurance before (with them under pembridge, and another company) and they couldn’t find my most recent insured file and on top of that when I was insured with pembridge I had asked specifically for 2 mill insurance because of my job at the time. The agent said it was done and I thought everything was good to go, Come to find out when I sell this car they never put the 2 mill insurance on?! but when now calling to put insurance on my new vehicle they’re requiring inspection when it’s not out of province and my husband has been with them for years and has never had this requirement made. Extremely unprofessional and rude and will go into other people’s files while on the phone with you to try and prove a point. STAY FAR AWAY.

Date of experience: 19 November 2024

John has been very helpful going above and beyond finding me the best rates. Very easy to deal with.

Date of experience: 15 November 2024

This is the cheapest insurance for your pocket but it can turn into a nightmare if you need to reach out! I switched it to another company now �

Date of experience: 12 November 2024

Best experience, my broker Miloni helped tremendously with everything I needed. Will be recommending them to friends

Date of experience: 04 November 2024

Not sure why there are bad reviews. Getting insurance was effortless and so fast. They will work with you and you budget. $300 cheaper then any other quote

Date of experience: 31 October 2024