Canada Brokerlink Reviews 122

Absolutely disgusting, the company charged 40.00 to cancel 2 insurance policies. They charge interest on the monthly payments and have the nerve to charge more.

Date of experience: 03 September 2024

This company is a nightmare to deal with. The staff is untrained and unknowledgeable. They literally cancelled the insurance on my car unbeknownst to me and I drove around for a whole year without insurance on my car. I have called, emailed, called, emailed. No resolution after weeks of trying. Take your business elsewhere.

Date of experience: 28 August 2024

My insurance payment was due today, and was having email issues. I called and spoke with Rhonda Knorr, she provided me with direction and we hung up the call. 2 minutes later Rhonda called me back and explained what was going on and cleared up the issue, and got my payments set up within 10 minutes!! Thank you for relieving the stress Miss Rhonda Knorr!!

Date of experience: 28 August 2024

Just run, run without looking back, you won't find worse service.

Date of experience: 10 August 2024

These guys are the most dysfunctional scammers on the planet. Never sent any information on my home insurance renewal or made any attempt to contact me about renewal except for an email forwarded about cancellation. As a result insurance company canceled my policy despite me having paid (2.5 weeks late).

In what world do people get services canceled after only 2.5 weeks? Do you get your water cut off after 2.5 weeks?

The agent had the nerve to ask me if I would like to look for a new policy through them! This perfectly explains that the entire thing allegedly looks to be scheme run by both the insurance companies and the brokers to create rising costs for insurance holders with no faulty records.
And the Ontario govt looks to he completely complicit in this process.

Day time thieves.

Date of experience: 23 August 2024

As a business we rely on great customer service and promptness from our counter partners. Brokerlink has set up a high standard and earned our respect with their high level of professionalism through out the years of working together. We would strongly recommend their assistance for your office.

Date of experience: 22 August 2024

Chelsea was awesome going over our policy before renewal in September. She found us some discounts!

Date of experience: 14 August 2024

Wait times are too long and reps are poorly trained. I phoned 20 minutes before they closed, and when a rep finally answered he said that they were closing and he doubted anyone could help. I asked if I could email and he said I could and they might answer in a couple of days. Very poor service and I’m now shopping for a different broker.

Date of experience: 12 August 2024

My family and I have dealt with Brokerlink a few times over the past year. Whether it's for a new policy on our new RV, a reclamation on our husbands' car or a new forgiveness insurance for me, we've always had Amazing customer service, great prices, and easy reclamations... They definitely get you the best deal available for your buck! They will also advocate for you if a reclamation needs to be made. Today's service was exceptional and came from Patrick on Cyrville. Super appreciated, thank you Patrick!

Date of experience: 12 August 2024

The employees are generally very unhelpful. They definitely do not want to aid the customer even if you had insurance over 30 years with their company.

The system also forces you to deal with someone new each time you call.

Date of experience: 29 July 2024

Super poor communication, reached out to them over 3 weeks ago multiple times (after talking on phone for 2 hours and multiple emails). Just got a email after OVER 3 weeks from Ajay. Well I’ve already been insured with a proper company for 2 weeks haha. Definitely would not recommend, also got insured for INCREDIBLY less (and amazing service within 2 business days) through the Costco insurance. It’s worth a membership! Plus cheap groceries and goods. Don’t waste your time.

Date of experience: 19 July 2024

We just moved from Alberta to Quebec, We needed to cancel our insurance policies for our home and auto..I hate doing this kind of work but today Michelle Johnson answered the call and turned it into a pleasurable experience.
Very efficient Michelle thanks a lot for your help..Merci Beacoup

Date of experience: 08 August 2024

They also deducted the insurance money from me for the 29 days I didn't use. I've never experienced anything like this before. I will warn everyone around me not to get insurance from them.

Date of experience: 02 August 2024

The worst part about broker link is that they don't even have a private place to complain, so that is why I'm complaining here...publicly. I don't know where to start, but I'm so angry and frustrated with them that I just canceled my insurance with them! A company so big that they can't hire proper people to do take proper care of their clients. Management let's the nonsense continue and the employees don't care. I will advise alot of the insurance companies to get rid of them as contractors. The worst. Don't waste your time. 10 hours sitting on the phones trying to find a person to talk to, and then finally you get kids that don't care about their work or the reputation of the company. What nonsense

Date of experience: 28 July 2024

Oh, I had been with them for 30 years. Last Dec my insurance jump from approximately 1000. To 3,000. Without warning. They are not realistic they are crocks in my book. I strongly recommend you contact another insurance company. I safe over 1600.00. They actually argued with me that they didn’t have the square footage of my house or baby-barn.

Date of experience: 17 July 2024

I called the Dartmouth office yesterday at 4:15pm and got the receptionist right away who transferred to a customer service agent. I finally hung up at 4:52. They evidentially close at 4:30. How special. I am on the phone as we speak today. I called and was on hold for 16 minutes when the receptionist finally answered to connect me with a customer service agent. I am now on hold for 27 minutes and counting. I might suggest you remove "Customer Service" from you title, customer service agent. As a CEO of a company, I would never tolerate this. In fact it is a bit ridiculous. Time is money as well, and I have probably lost the equivalent of the cost of my policy while I have been on hold. This can't be only me, but I will reconsider where I am at with this group.

Date of experience: 26 July 2024

Manasi Correa did an excellent job in explaining and follow up

Date of experience: 24 July 2024

I was nervous to try this company with the bad reviews, but I had a great experience speaking with Tamara Morisette! First time getting home insurance and she was the only broker who really tried for us, we had spoken with multiple brokerages, all giving different information and conditions, Tamara was patient and answered my million silly questions with ease and assurance. Was such a relief to finally have someone who knew what she was doing, and took the time to go the extra mile for us! Thanks Tamara!

Date of experience: 24 July 2024

Emily has been very efficient and has provided good advice on my accounts for many years.
Excellent service, even when questions from clients get difficult!

Date of experience: 18 July 2024

Very poor customer service. I contacted them with some basic questions about the coverage they offer, even including the relevant quote from my contract, and they simply refused to answer any questions without jumping through a bunch of hoops and filling out a full application. Rude and unhelpful. If this is how they treat potential customers, I can't imagine how they treat people who have already given them money. Stay away.

Date of experience: 23 July 2024