I logged in 15 times during 3 days and had every time different offers (more or less vehicles, higher and lower prices). Assuming Algorithm depending
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We booked a campervan in New Zealand through this company but our flight changed and we had to change our booking date. Csenge handled our enquiry like a champ and changed our booking promptly! They also confirmed questions we had about additional drivers and Sunday pickups and I didn’t feel afraid to ask as many questions as I need to. Brilliant experience with their customer service team
So great support and flexibility even for re-scheduling our Booking.
Booking done - Journey still ahead. The booking was quite easy. All necessary information were structured and detailed on the booking page of Camptstar and not hidden behind pages of pages of text compared to other portals. If the journey will work like the booking this holiday will be georgous.
Company details
About Campstar GmbH
Written by the company
Your Trusted Portal for Campervan and Motorhome Hire Worldwide
Campstar is your reliable online portal for worldwide campervan and motorhome hire. With just a few clicks, you can find the perfect vehicle for your next trip. Whether it's an adventure in nature or a relaxing family holiday, campstar offers a wide range of vehicles to meet all your travel needs.
Our user-friendly website allows you to hire a camper in over 30 countries, providing access to a diverse fleet. We partner with leading rental companies to offer options for every preference and budget. From alcove campers and compact campervans to rooftop tent vans and fully equipped motorhomes, we have the perfect vehicle for your needs.
Whether you’re travelling with family, friends, or your partner, campstar ensures you’ll find the ideal ride to make your journey unforgettable.
Dedicated Customer Support, Ready to Assist You
We are committed to resolving any issues or questions you may have in a prompt and efficient manner. Our dedicated support team is available by phone Monday to Friday from 09:00 AM to 06:00 PM (CET). If we're unavailable, rest assured that we will get back to you as soon as possible. Alternatively, feel free to send us an email, and we will address your inquiry as quickly as possible.
We look forward to hearing from you!
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Contact info
Walcherstrasse 1A, 1020, Wien, Austria
- +49 40 422 3797 0
- info@campstar.com
- campstar.com
Verified
Excellent Booking and Support
So great support and flexibility even for re-scheduling our Booking.
Date of experience: 14 January 2025
Reply from Campstar GmbH
Thank you very much for the great review! It's wonderful to hear that you are completely satisfied with our service. We look forward to assisting you again in the future :)
With best regards,
Your Campstar Team
Verified
Offers and prices are changing very frequently
I logged in 15 times during 3 days and had every time different offers (more or less vehicles, higher and lower prices). Assuming Algorithm depending
Date of experience: 07 January 2025
Reply from Campstar GmbH
Thank you for taking the time to leave us such a good review!
The price difference varies slightly from day to day as many of our providers work with daily rates. Booking prices may vary depending on the day of the week or season.
However, we hope that you are satisfied and we look forward to helping you in the future! :)
Best regards,
Your Campstar Team
Verified
Reply from Campstar GmbH
Thank you very much for your great review! We are very pleased that you are so satisfied with our service :)
With kind regards,
Your Campstar Team
Verified
Good choice of campers @fair prices
Good choice of campers. Quick response via chat.
Camper was easy to configure.
Fair prices.
Date of experience: 03 January 2025
Reply from Campstar GmbH
Thank you so much for the wonderful review! It makes us very happy to hear that you had such a positive experience with us. :)
With kind regards,
Your Campstar Team
Excellent Customer Service
We booked a campervan in New Zealand through this company but our flight changed and we had to change our booking date. Csenge handled our enquiry like a champ and changed our booking promptly! They also confirmed questions we had about additional drivers and Sunday pickups and I didn’t feel afraid to ask as many questions as I need to. Brilliant experience with their customer service team
Date of experience: 14 December 2024
Reply from Campstar GmbH
Thank you for your wonderful feedback! We are very pleased that you were satisfied with your experience with us. We are here for you and will be happy to assist you further :)
Best regards,
Your Campstar Team
Great Customer service
Great Customer service, quick answer to questions.
Date of experience: 13 December 2024
Reply from Campstar GmbH
Thank you for rating us with 5 stars! It's great to hear that you are satisfied with our service. We are always here for you if you need anything :)
With best regards,
Your Campstar Team
Verified
Booking done
Booking done - Journey still ahead. The booking was quite easy. All necessary information were structured and detailed on the booking page of Camptstar and not hidden behind pages of pages of text compared to other portals. If the journey will work like the booking this holiday will be georgous.
Date of experience: 01 December 2024
Reply from Campstar GmbH
Thank you so much for your great feedback and positive review! 😊 We're glad to hear that booking with campstar was easy and straightforward for you.
Fingers crossed that your journey goes just as smoothly—wishing you an amazing holiday ahead!
With best regards,
Your Campstar Team
Quick resolution via chat
I accidently booked the wrong camper. Luckily it was resolved with the camper company within hours without any extra cost thanks to the swift response from Campstar via the chat.
Date of experience: 27 November 2024
Reply from Campstar GmbH
Thank you for rating us with 5 stars! It's great to hear that you're happy with our service. We're always here for you if you need anything! :)
Best regards,
Your Campstar Team
friendly and very good service
clearly organized information
very good service
helpful
courteous
patient
friendly
Date of experience: 18 November 2024
Reply from Campstar GmbH
We were very pleased to receive your review! We are delighted that you were satisfied with our service and hope that you will travel with us again :)
Best regards,
Your Campstar Team
Booking adjustment
Booking adjustment
The booking and subsequent extension of the booking worked very well and the response times of the support are very fast.
Date of experience: 15 November 2024
Reply from Campstar GmbH
We are delighted with your 5-star rating! It's great to know that we were able to meet your expectations. Thank you very much for your trust in us :)
Best regards,
Your Campstar Team
Excellent!
I booked a Camper last month but I had some problem with payment because I hadn't a credit card yet, so I contacted the assistance that help me to extend my payment link until I have solved my problem.
They are so kind and available to help you with every issue.
Date of experience: 12 November 2024
Reply from Campstar GmbH
Thank you very much for your great feedback! We are very pleased that you were satisfied with your experience with us. :)
Best regards,
Your Campstar Team
Top support
Very helpful staff. Helped us in every question and service. You got also fast a feedback on your questions.
Date of experience: 08 November 2024
Reply from Campstar GmbH
Thank you so much for this wonderful review! We are very pleased to hear that you had such a positive experience with us :)
Best regards,
Your Campstar Team
Verified
Change of reservation
We had to change our original vehicle reservation to a smaller vehicle.
Communication with support by phone and email was easy.
I was kept up to date every step of the way. The support was very friendly and helpful.
Date of experience: 05 November 2024
Reply from Campstar GmbH
Thank you so much for your wonderful review! We're over the moon to hear that we exceeded your expectations and that you enjoyed our service :)
Best regards,
Your Campstar Team
Great booking experience
The bookingprocess is great and realy straight forward. Also the bookingconfirmation looks nice and you have everything in one mail.
I made a mistake when i booked and wrote to the support, the time until they answered was a bit slow (3working days), thats why i gave 4/5 Stars
Date of experience: 04 November 2024
Reply from Campstar GmbH
Many thanks for your review! We’re so glad our service met your expectations :)
Best regards,
Your Campstar Team
Reply from Campstar GmbH
Danke, dass Du sich die Zeit genommen hast, uns eine Bewertung zu hinterlassen! Wir sind begeistert, dass Du mit unserem Service zufrieden bist :)
Beste Grüße,
Dein Campstar Team
Verified
Everything was working well
Date of experience: 11 October 2024
Reply from Campstar GmbH
Thank you very much for your positive review! We are very happy to hear that you are satisfied with your experience with us :)
Best regards,
Your Campstar Team
Verified
Unnecessarily complicated
Rate is displayed in a different currency than what gets actually charged to the credit card. Very intransparent.
Second payment to be made within one day is a joke. Why so complicated? Let's make one full payment instead.
No possibility to add an extra driver when booking.
The only reason to use Campstar is because I get a corporate discount. There are better booking platforms beside that.
Date of experience: 30 September 2024
Reply from Campstar GmbH
Good Afternoon,
Thank you for sharing your experience with us. We greatly value customer feedback as it helps us continually improve our services.
I’d like to clarify that all bookings are processed in the local currency of the vehicle collection country. Before you finalize your payment, we provide a message regarding this, and you can also find this information in our terms and conditions. At this time, we don’t offer the option to pay in full, but we communicate payment conditions and deadlines throughout the booking process.
Regarding your booking, I want to highlight that it already includes a free additional driver, which is why it’s not listed to be added as an extra. I've requested our team to review the offer details to ensure that this information is clearly displayed.
We strive to present all information as transparently as possible, but if you have any further questions, please don’t hesitate to reach out via live chat, email, or phone. Our team is always happy to help.
Kind regards,
Your Campstar Team
Verified
Attention, you will be charged in the local currency of rental location
Attention, you will be charged in the local currency of the rental location! Foreign fees may apply to the credit card.
It is only displayed via the mouseover text, so it can be quickly overlooked
Date of experience: 08 September 2024
Reply from Campstar GmbH
Hello, thank you for sharing your concerns with us. We take your feedback seriously and will look closely at the points you have mentioned to improve our services. Please let us know how we can be of assistance by contacting us at support@campstar.com.
Best regards,
Your Campstar Team
Verified
Customer support is good
Customer support is good. Offers are good as well.
What is a bit annoying: The search algorithm is buggy. Cars that popped up before, are not popping up for the same search hereafter. When you search again, the previous cars pop up again.
Date of experience: 09 August 2024
Reply from Campstar GmbH
Thank you for your positive review! We are very happy to hear that you are satisfied with your experience with us :) and thank you for your feedback regarding the vehicle search on the website, we are trying to fix it to ensure the satisfaction of the booking !
With best regards,
Your Campstar Team
Verified
Great UX!
easy to use system
clear und straight forward
cheaper then the provider himself ;)
(will book again if it stays that way)
Date of experience: 27 July 2024
Reply from Campstar GmbH
Vielen Dank, dass Du sich die Zeit genommen hast, uns eine Bewertung zu hinterlassen! Wir sind begeistert, dass Du mit unserem Service zufrieden bist :)
Beste Grüße,
Dein Campstar Team
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