The Canny Company Australia (Pty) Ltd Reviews 110

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TrustScore 4.5 out of 5

4.5

Dog Trainer


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Rated 5 out of 5 stars

I don’t normally leave reviews but we have tried almost every type of collar/harness to help with our dogs pulling on walks - this is the only thing that worked for us & the most comfortable for our dog. We can now all enjoy our walks thanks to the Canny Collar.

Rated 5 out of 5 stars

Love everything canny co. The quality of their products is amazing, the people running it are fantastic and they ship your orders very fast! Great company.

Rated 5 out of 5 stars

completely changed my dog walking experience with my kelpie who pulls a lot i have bad shoulders which makes dog walking a pain. but now i want to walk him.

Rated 3 out of 5 stars

Well, it’s great at stopping my dog pull for a few minutes at a time and he is getting used to it but it’s so easy for him to slip off. A little flick of the nose and we have to stop and put it back on which involves much wriggling and resistance. It’s getting a little tiresome. Other than that, shipping was super fast and it is as described, works up to a point. Just slips off too easily


Company details

  1. #1 of 1 best companies in Dog Trainer
  2. #1 of 1 best companies in Dog Walker
  3. #1 of 1 best companies in Pet Trainer

Written by the company

The Canny Collar is the best dog head collar to help train dogs not to pull on lead. Simple to fit, easy to use, its unique 'behind-the-head' design means it doesn't ride into eyes nor yank your dog's head to one side. If you are looking for a kind, safe, comfortable and effective way to train your dog to walk well on a lead, look no further than the Canny Collar. Voted 'Best New Product' by the UK pet industry when first launched and still a firm favourite with dog owners, trainers, pet stores and veterinarians.

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Rated 5 out of 5 stars
Verified

Finally something that works

I don’t normally leave reviews but we have tried almost every type of collar/harness to help with our dogs pulling on walks - this is the only thing that worked for us & the most comfortable for our dog. We can now all enjoy our walks thanks to the Canny Collar.

Date of experience: 29 December 2024

Rated 5 out of 5 stars
Verified

completely changed my dog walking…

completely changed my dog walking experience with my kelpie who pulls a lot i have bad shoulders which makes dog walking a pain. but now i want to walk him.

Date of experience: 02 January 2025

The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

Oh what a wonderful review Riley! It's great to hear that you enjoy walks now and the chances are that your Kelpie will probably be walked more now too. Thank you for taking the time to send your review in.

Rated 3 out of 5 stars
Verified

Okay

Well, it’s great at stopping my dog pull for a few minutes at a time and he is getting used to it but it’s so easy for him to slip off. A little flick of the nose and we have to stop and put it back on which involves much wriggling and resistance. It’s getting a little tiresome. Other than that, shipping was super fast and it is as described, works up to a point. Just slips off too easily

Date of experience: 16 December 2024

The Canny Company Australia (Pty) Ltd logo

Reply from The Canny Company Australia (Pty) Ltd

Hi CC,
Thank you for your review. The most common reason for the nose strap to fall of is when the collar is a size too big for the dog. I will email you a sizing link and we are more than happy to exchange for a smaller size should you need to.
Thanks, Siobhán

Rated 5 out of 5 stars
Verified

Excellent product

Excellent product - only thing that keeps the Malamute from pulling

Date of experience: 24 November 2024

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Reply from The Canny Company Australia (Pty) Ltd

That's so great to hear Carly, especially when you have such a large breed. All the best with your Malamute!

Rated 5 out of 5 stars
Verified

Wonderful

Such a great design! A quality product, quick delivery and excellent service when I needed to exchange for a smaller size. Five stars all the way!

Date of experience: 28 November 2024

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Reply from The Canny Company Australia (Pty) Ltd

Thanks again Toni. We are always more than happy to offer an exchange when needed as it is so very important that the collar be a snug fit in order to be effective. So thrilled to hear that the smaller collar has done the job. All the best!

Rated 5 out of 5 stars
Verified

Absolutely Fabulous

Easy to order, easy to understand, easy access on website

Date of experience: 22 November 2024

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Reply from The Canny Company Australia (Pty) Ltd

Thanks for the great review Amanda, it's always great to hear that our customers are happy.

Rated 5 out of 5 stars
Verified

Hi-Five Canny Co

5-Stars. Great communication, very helpful.
Never expected an after-hours call on a Friday evening in response to my email enquiry. Personable and genuine, Thanks Siobhan & Tony

Date of experience: 26 November 2024

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Reply from The Canny Company Australia (Pty) Ltd

Thank you for your great review Trudii. We do try to contact our customers as quickly as we can to rectify any concerns or issues. I'm so glad that between us Tony and I were able to accommodate. All the best with your dog!
Kind regards,
Siobhán

Rated 1 out of 5 stars
Verified

Great for almost 1 walk

Great for almost 1 walk. Our dog worked out very quickly that she can easily remove the nose loop and then the collar is no help. Ive tried many times but cant get the nose loop to stay on. Extremely well made, quick shipping, but useless to me.

Date of experience: 26 November 2024

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Reply from The Canny Company Australia (Pty) Ltd

Hi Tony, thank you for your review. It sounds to me like you have a collar that is too large for your dog. The collar should be fitted quite firmly which would not enable your dog to get out of it. I will email you privately as we are more than happy to exchange sizes.

Rated 5 out of 5 stars
Verified

Excellent collar

We already have a large canny collar for our dog but she’s gotten fatter so we need a bigger one. These collars are amazing because my dog use to just about rip my shoulder out with pulling but these work a treat. Highly recommend for anyone who has a large dog and has trouble with them pulling.

Date of experience: 21 November 2024

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Reply from The Canny Company Australia (Pty) Ltd

Thank you for your great review Colleen. It's always thrilling to hear that our collar is so effective and can make walking easier for our customers and their furry friends! Thank you for taking the time to do the review, it's very much appreciated.

Rated 5 out of 5 stars
Verified

Delivers on performance

Was recommended by dog trainer and didn’t disappoint my dog a beaglier no longer darts side to side sniffing the ground, so much more enjoyable. Was not expecting such an immediate response but am super happy with my purchase. Thanks 🤩

Date of experience: 17 November 2024

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Reply from The Canny Company Australia (Pty) Ltd

Hi Min, thank you for your great review. It's always lovely to hear of such an immediate and positive response. I'm so glad that you are able to enjoy your walks so much more now.

Rated 5 out of 5 stars
Verified

Terrific website/clever harness

Terrific website. Very helpful & informative. Easy explanation of correct use of the harness. Was at my wits end with my jack Russell pulling me like a sledge. The halter had directed pressure from the shoulder to the Head/Nose without causing him pain and easing our walks. He was getting quite strong and dangerous. Prompt postage & handling. Well constructed. Great instructions. Ease of use good sizing. Reasonable price. Just purchased a second one for my other dog although she's not as heavy on the leash. She does at times pull away to sniff etc. Think it's a great educational tool

Date of experience: 01 November 2024

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Reply from The Canny Company Australia (Pty) Ltd

Hi Tracey, thank you for such a detailed and glowing review. It is very much appreciated and we always love hearing about success stories from customers and their dogs. All the best with walking your 2 dogs in the future!

Rated 2 out of 5 stars
Verified

Well to start off with the piece that…

Well to start off with the piece that goes over the snout. It doesn't stay on and the plastic bit underneath is useless. Really not well designed. I thought the snout bit would be patted aswell so it wouldn't dig in or rub under the eyes.

Date of experience: 31 October 2024

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Reply from The Canny Company Australia (Pty) Ltd

Hi Eileen,
Thank you for your review. I'm concerned that you may have a collar that is too big for your dog as it is imperative that the collar be a snug fit in order to be effective. I will email you a video link for sizing and if you need to exchange we are more than happy to accommodate that.
With regards to the nose band not being padded, the design of that part of the collar is unique and ensures that it will not ride up into the eyes and as a result we have found that it does not need padding.
All the best!

Rated 5 out of 5 stars
Verified

They work!!

Fast delivery, very high quality collars, and beautiful colours that look amazing. But most importantly they work like a dream! Owning two highly reactive shepherds I have had several hand injuries over the years including a broken finger. But I finally feel confident taking them out on a lead as I have full control with little to no strength required to hold them.

Date of experience: 14 October 2024

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Reply from The Canny Company Australia (Pty) Ltd

Wow Paula you sound like you definitely have some exuberant and large dogs! It's so rewarding for us to read a review like yours and know that our collar continues to help our customers gain the control that is so important on walks. Hopefully now your walks are an enjoyable experience for ALL of you. Thank you for your review and we hope that you have many happy walks together!

Rated 5 out of 5 stars
Verified

Outstanding service and great product

Outstanding service and great product - checking with me before fulfilling an order that seemed (and was) incorrect in size, offering one-on-one advice to ensure I chose the correct size.
Feeling confident again to walk my adolescent, over 30kg "puppy" with the knowledge I can hold him when his brain is distracted and he forgets his loose leash walking. Very thankful to the team

Date of experience: 04 October 2024

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Reply from The Canny Company Australia (Pty) Ltd

Thank you Susanne! Such a lovely review which is greatly appreciated. We do try to ensure that our customers get the correct size before we send the order if we think there might be a discrepancy with the lead and collar that have been purchased. I'm so glad that the link I sent was able to help. All the best with your dog, Siobhán

Rated 5 out of 5 stars
Verified

Do it.

Well made product that my pup loves to wear (I think it's the colour 😂). The collar enables a significant level of control with intuitive design. An adjustable loop with buckle around the dog's nose would be superior for the design, however it works.

Date of experience: 09 October 2024

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Reply from The Canny Company Australia (Pty) Ltd

Hi Alvar, thank you for your great review. We always love to hear from our customers. I personally think the purple colour looks beautiful on dogs too and It's great that you are achieving that extra control using our collar.

Rated 3 out of 5 stars
Verified

Fast shipping which was amazing

Fast shipping which was amazing!
I feel that the sizing may be a little generous still even though I went through your guidelines on how to measure.
The nose piece still slips off him when sitting which I wasn't expecting.
However it has stopped a fair bit of the pulling and I think over a few more walks this will work well

Date of experience: 24 September 2024

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Reply from The Canny Company Australia (Pty) Ltd

Hi Tracey, thank you for your review. I will send you a private email as it sounds like the collar ordered is still too large for your dog. The guidelines can sometimes be tricky however we do recommend that the measurement taken is high up on the dogs head, under the ears and that it is a snug measure as the collar is less effective if it is not fitted properly. Thank you again for taking the time to review our product.

Rated 5 out of 5 stars
Verified

It came quickly and it works

Date of experience: 23 September 2024

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Reply from The Canny Company Australia (Pty) Ltd

Great to hear that you are having such success with the collar David. Thank you for taking the time to write a review.

Rated 4 out of 5 stars
Verified

Great lead

I am really happy with this lead. The extra padding on the lower part of the leash helps me hold it in comfort while having better control of my dog.

Date of experience: 02 September 2024

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Reply from The Canny Company Australia (Pty) Ltd

Thank you for your review of our lead Sharon. We did recently change the handle to the neoprene material which seems to be much more comfortable for our customers. It's great to hear that you found that to be the case too. All the best with your dog!

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