First time we used it, highly satisfied
will continue with it in the future
very good response
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My MasterCard debit card that works everywhere else does not work when trying to add to my profile to allow me to top off my balance. No one can solve this issue. I keep getting warning emails from customer support that I need to add funds to my balance while I am working with technical support to allow my debit card to be added to my account. Very poor internal communication.
The card I am attempting to use is the only card we have for our club and it is active. We use it on a regular basis.
Very easy to transfer from other provider. Available at short notice to answer all our questions. Prompt response. Thank you very much
Hustle free for reaching out to my clients world wide, thanks, this is just want I needed.🙂
Company details
- #6 of 6 best companies in Telecommunications Service Provider
- #10 of 10 best companies in Internet Service Provider
Written by the company
ClickSend is a global leader in business communication solutions. Our reputation is built on technical expertise, industry experience, quality support and service reliability. From bulk marketing to mission-critical solutions, if you need a business messaging provider, you’ve come to the right place. ClickSend has offices around the world and has been operating since 2006. Our head office is located in Perth, Australia.
Contact info
Australia
- support@clicksend.com
- clicksend.com
Verified
Verified
Verified
Great customer service and platform.
Date of experience: 18 December 2024
Verified
Reply from ClickSend
Hello Emmanuel
Concerned to see you have not had a good experience to date with ClickSend. I can see you are fully signed up and ready to send with a fully approved number. However I can't see any further communication with our teams to identify any problems you are having.
In order to assist please reach out as our aim is to provide any help you may need and solve any problems. We are online 24x7 @ www.clicksend.com with our team of excellent customer services representatives available @ online chat.
Kind regards
Vicki
Customer Care Manager
ClickSend
Verified
First time we used it
First time we used it, highly satisfied
will continue with it in the future
very good response
Date of experience: 09 December 2024
Verified
Hustle free for reaching out to my…
Hustle free for reaching out to my clients world wide, thanks, this is just want I needed.🙂
Date of experience: 09 December 2024
Verified
Efficient and helpful
Efficient and helpful. Easy to set up and understand . Seems to be good value for money.
Date of experience: 10 December 2024
Verified
MasterCard debit card unable to be added to profile
My MasterCard debit card that works everywhere else does not work when trying to add to my profile to allow me to top off my balance. No one can solve this issue. I keep getting warning emails from customer support that I need to add funds to my balance while I am working with technical support to allow my debit card to be added to my account. Very poor internal communication.
The card I am attempting to use is the only card we have for our club and it is active. We use it on a regular basis.
Date of experience: 08 December 2024
Reply from ClickSend
Hello Jerry
Sorry to hear you have had some difficulties loading your Credit Card - I can see that our Technical team have been in touch and were working to find out why it would not load - we normally can see why - and as its not visible in our System there may be an issue with the card - that has arisen.
I suggest trying another one- we have loaded a few to your account without issue so thinking maybe that as a Club someone may have cancelled the card or other as a suggestion.
Your Sales Manager will be reaching out to see if they can assist further.
Kind regards
Vicki
Manager - Customer Care
ClickSend
Verified
Very easy to transfer from other…
Very easy to transfer from other provider. Available at short notice to answer all our questions. Prompt response. Thank you very much
Date of experience: 28 November 2024
Verified
They tell you its pay as you go
They tell you its pay as you go, then after you try to send SMS they tell you that you have to pay a monthly fee and sign up for a Temporary phone #. Had I known that it was monthly and not "Pay as you go" I would not have filled up. Misleading information.
Date of experience: 01 December 2024
Reply from ClickSend
Hi Michael,
Thank you for your feedback and we’re sorry for any confusion caused. Our service is primarily pay-as-you-go. However, certain features, like a temporary phone number, may require a monthly fee. Depending on your preferred option for sending, some numbers are more expensive then others. We're happy to help work through this with you.
Our Online Chat team are available on our website 24/7 or you can reach us at support@clicksend.com.
Warm regards,
Natalie
Verified
Great and user friendly product.
Great and user friendly product.
Date of experience: 28 November 2024
Verified
Really easy to use
Really easy to on board, great value and the support team are very responsive with their online web chat service.
Definitely recommend them.
Date of experience: 29 November 2024
Verified
Verified
Waste of time!
After being online for almost 2 hours, I was told that they couldn’t help me after all after they already knew everything I needed. What a waste of time! All I needed to do was register my 800 number with the FC.
Date of experience: 18 November 2024
Reply from ClickSend
Hello Leah
Thankyou for your feedback - unfortunately during the course of your enquiry we encountered an issue with the delivery of 10DLC numbers.
We did not have prior notice so were unable to explain this when our conversations started. We sincerely apologize for any inconvenience that you encountered due to this event.
We are hoping to resume services with 10DLC in the near future. If you decide to check in with us again we will most definitely be able to offer you some additional value.
Thank you for your feedback and apologies again.
Kind regards
Vicki
Manager - Customer Success
ClickSend
Verified
First experience not great
They don’t want you to use generic sending names such as “order�, “tracking� etc. you can’t choose your own without waiting for approval unlike when it was SMSbroadcast.
Dashboard looks decent and user friendly think it’s a little more expensive.
They get back to you pretty quick however which is good.
IN RELY…
Vicky wither you or your colleague has clearly lied to me, I asked if there was something in law for example and was told along the lines of the company want it to be in line with company name which I explained I am a sole trader and can operate under multiple.
I would very much like it if you could paste the link on here showing these UK regulations regarding “alpha tags�you clearly state.
THIS WAY WE CAN SHOW… Is your company a good honest genuine one and your colleague made an error or just another rogue company out there exploiting customers.
Myself and many reviews look forward to your response.
In reply to the reply… it shows how bad this company is getting run I guess as that’s not what you said m, you said Law and not generic…. These links are neither I look forward to your apology and offer to resolve the issue.
Date of experience: 14 November 2024
Reply from ClickSend
Hello Peter
Thank you for your feedback - please explore our pricing as volume options will provide competitive rates. Our team are online 24x7 @ www.clicksend.com if you require assistance with this.
In response to your experience with alpha tags – we are bound by regulatory standards and permitting custom alpha tags could allow individuals or rogue networks to impersonate legitimate services, which could mislead users or facilitate fraud. May seem frustrating but we are most definitely here to work with you on getting your tags sorted.
Further resources that may be helpful below.
Industry group implementing changes to sending regulations:
https://mobileecosystemforum.com/sms-senderid-protection-registry/
Our customer support help article on regulations within the UK on Sender IDs:
https://help.clicksend.com/article/yjvvji6fsq-united-kingdom-uk
Thank you for the feedback - hoping to see you sending soon.
Kind regards
Vicki
Manager -Customer Success
ClickSend
Reply from ClickSend
Hello Birhanu
I see you have given ClickSend a 1 Star review but unsure what this relates to. You have been in touch with our team via online chat and I cannot see any reason for this Review. Your Sales Manager has also reached out to you via email to see if they can assist.
We strive to provide the best customer service at all times as such could you please advise the details relating to the Review so that I can follow up. vicki@clicksend.com
Kind regards
Vicki
Manager - ClickSend
Verified
Excellent customer service
Excellent customer service and helpful live chat. Ease of system use
Date of experience: 01 November 2024
Verified
This is crap
Date of experience: 30 October 2024
Reply from ClickSend
Hello James
I have taken a look at your account in response to your Review. We noticed that your recent messages fall outside the guidelines and requirements outlined in our Terms and Conditions. To clarify this, we have sent an email today with further details.
If you have any further questions concerning this please reach out via support@clicksend.com or via our online chat available 24x7.
Kind regards
Vicki
Customer Care Manager
ClickSend
Verified
Top service
Top service. Fast and helpful support (Thank you Youness!)
Date of experience: 31 October 2024
Verified
Wow!
Amazing experience and really quick time to market. We were up and running in minutes. The API and examples are on point!
Date of experience: 07 November 2024
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