Your phone services operators are knowledgeable and local. No talking to amateur call centre people based in Singapore or somewhere else. They acted quickly and gave me confidence in the service. Email comms has also been very good.
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Super helpful. Managed to find me amazing deals. Easy UI
Easy to chat to didn’t over complicate what I had enquired about. Didn’t try to sell me something I didn’t need or want.
Listened, actioned kept it simple…
Such a lovely team! Thanking Arron and Bridgette for their time and making the process seemless.
Company details
- #2 of 8 best companies in Price Comparison Site
- #2 of 10 best companies in Internet Service Provider
- #1 of 6 best companies in Telecommunications Service Provider
Information provided by various external sources
Compare Broadband is a free service to help you find the right broadband plan. If our website doesn't answer all your questions then our friendly Melbourne based staff can. Call 1300 763 813.
Contact info
Level 22, 120 Spencer Street, Melbourne, 3000, Melbourne, Australia
- 1300 763 813
- info@comparebroadband.com.au
- comparebroadband.com.au
Verified
Super helpful
Super helpful. Managed to find me amazing deals. Easy UI
Date of experience: 06 December 2024
Verified
Fantastic service
Fast, easy process. Saved me hours contacting providers
Date of experience: 05 December 2024
Verified
Easy to chat to didn’t over complicate…
Easy to chat to didn’t over complicate what I had enquired about. Didn’t try to sell me something I didn’t need or want.
Listened, actioned kept it simple…
Date of experience: 04 December 2024
Verified
Signing up with Compare Broadband was easy and a truly positive experience!
Your phone services operators are knowledgeable and local. No talking to amateur call centre people based in Singapore or somewhere else. They acted quickly and gave me confidence in the service. Email comms has also been very good.
Date of experience: 03 December 2024
Verified
Such a lovely team
Such a lovely team! Thanking Arron and Bridgette for their time and making the process seemless.
Date of experience: 03 December 2024
Verified
Jordan was really helpful and patient
Date of experience: 03 December 2024
Verified
Helpful service
The customer service operator was extremely helpful: they helped me choose a provider and explained the complicated process of setting up the provider.
Date of experience: 02 December 2024
Verified
great the service can't fault them
It was great the service couldn't have been better call me back we had problems with my address. Problem solved great service thank you
Date of experience: 06 November 2024
Verified
MELISSA WAS SUPER TO DEAL WITH AND MADE…
MELISSA WAS SUPER TO DEAL WITH AND MADE THINGS VERY EASY FOR MYSELF AND MY FAMILY
Date of experience: 07 November 2024
Started off very well
Started off very well. Answered all the questions and helped with other information.
Switched over to Tangerine and then was overcharged. Rang Tangerine and they informed me that was what I should be charged - even though it was more than I had been quoted from Compare broadband.
Went back to Compare broadband and eventually was handed over to Aaron the CSR. He then dealt with Tangerine and got back to me to say it was a technical issue and that I would be credited the overcharge.
Next invoice from Tangerine arrived - no credit applied and now being charged even more!! Rang Compare Broadband to speak to Aaron. He was busy so I was told he would call as soon as he was free. Nothing.
Rang back later that day - Aaron had gone home for the day and he had tried to call. No missed calls so not sure how that could have happened?? I was told he would ring first thing in the morning. Nothing.
I rang back Compare Broadband in the morning and was told he was in a meeting and he would ring by 9.30 - even got a text saying the same. Nothing.
Rang back later - Aaron was at lunch and I was told they would leave a message for him to ring back as soon as he was back. Nothing.
I decided to ring Tangerine myself and after much discussion I was credited the overcharged amount and apparently my account will be adjusted to reflect the correct amount. I will wait the 24 hours as suggested by Tangerine and ensure it has been done.
A poor effort in follow up communication from Compare Broadband which was very disappointing as it had all started so well. I'm sure if everything went smoothly it wouldn't have been a problem with them however when things don't go smoothly - that's when companies can be found lacking - and Compare Broadband really failed here.
In future I will do my own research and organising.
Date of experience: 01 October 2024
Verified
100% confidence in my support person Andrew
I was supported by Andrew. He was fantastic.
I have sharted the plan to others in my office that live close & asked them to use your service also.
Date of experience: 04 November 2024
Verified
Jordan was very accommodating
Date of experience: 05 November 2024
Verified
Jelena was extremely helpful and…
Jelena was extremely helpful and knowledgeable about the products and what would be the best for me.
Date of experience: 05 November 2024
Verified
Great service and helpful
Date of experience: 04 November 2024
Verified
Verified
Andrew was extremely helpful and…
Andrew was extremely helpful and knowledgeable.
Date of experience: 01 November 2024
Really good service
Really good service. They helped me shift to better broadband connection. Their advices and reliable and professional. A great deal for Australians.
Date of experience: 23 September 2024
Verified
5 Stars for Jordan
Jordan has credible customer service and interpersonal skills.
He was a delight to deal with.
He got us up and running ASAP and organised all of the changes for us.
Thank you Jordan!
Date of experience: 01 November 2024
Verified
They for got to send me welcome package…
They for got to send me welcome package and sim card for mobile
Date of experience: 04 October 2024
Reply from Compare Broadband
Hi, apologies that your welcome pack and SIM card did not arrive in the time you expected. We will be in contact with the provider to understand why it was not sent, if they have not already done so. We will also work to identify what caused the delay.
A member of the customer service team will call you this morning once we have a response from the provider.
Kind regards,
Compare Broadband Service Team
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