The Co-operators Reviews 66

They don't have enough staff to attend customers phone calls. Spent total of 13 plus hours to get a quote but no luck.They never attend the call,just keep it on hold and wasting customers time.I will not be looking for a part of these pathetic insurance company and will discourage others from doing business with this unprofessional company. It's 2025 and still they don't have the call back option or enough staff to handle the customers. Worst insurance company ever.

Date of experience: 11 March 2025

There should be an option for a negative rating for the Co-operators insurance company. If you are looking for FOREVER, this is the company you should call, you’ll be put on hold for forever! Wasting your weeks calling them for a quote. Customer service rating is below ZERO.

Date of experience: 10 March 2025

Customer service is very bad.. 20 days ago I went to South Trail branch of Calgary to get an insurance quote, they told me that they do not receive customers in the office without an appointment.. The appointment was made on 10/3, they took my name and phone number.. When I went for the appointment, the system had changed to phone and they do not receive customers, knowing that my name and phone number are registered with them.. I was not contacted. Notified of the change.. I took a leave from work and traveled a long distance to get there.. Currently on the phone for more than an hour, it is a waste of time

Date of experience: 08 March 2025

Customer service is always a wait time. The actual workers are pleasant. They’re just doing their job. The company itself sucks. My insurance rises every single year, and the excuse is always “inflation in your area” safe drivers are not rewarded what so ever. Getting a little outrageous.

Date of experience: 01 March 2025

Absolutely terrible experience. This insurance company gladly took my money but disappeared the moment I actually needed them. They find every excuse to deny claims, have the worst customer service, and couldn’t care less about their clients. Stay far away unless you enjoy getting scammed.

Date of experience: 25 February 2025

I dealt with Chris today and it’s safe to say that he is the one i’d like to deal with everytime. He was so patient and went through everything in depth and was so helpful. Chris is awesome.

Date of experience: 01 February 2025

I want to give my highest rate to Co-operators insurance. Also, I would like to rate my nice adjustor " Maya Hanna" 10/ 10 for her wonderful customer service and for being such an amazing caring, and professional adjustor. GREAT INSURANCE!!

Date of experience: 16 January 2025

My parents are with the cooperators and they are the worst company to deal with... My family is so displeased as to how we were treated by the cooperators... Our vehicle was stolen and the way my family was treated was just despicable and the outcome of the situation was just not done right the insurance company has no problem collecting the money for their insurance every month but then they treat their clients disgusting.. I would advise anyone to move on to a different insurance company and don't ever deal with the cooperators... They have no compassion or regards for their clients and they do not care about anyone at all worst company to deal with😮‍💨😮‍💨

Date of experience: 15 January 2025

They sold me insurance to be covered while driving uber and when I got in an accident my claim was denied for driving uber. No one in that organization is able to give an answer as to what the uber coverage that I was paying extra for was covering

Date of experience: 24 December 2024

Hailed damage. Settlement amount pay for class 3 shingles and repair damage.Qualified upgrade shingles Class 4 will pay up to $ 3000. Send invoice to provide paid and shingle class 4.
The first adjuster Aaron and Kyle Wassell never mention if settlement amount can fit for shingles class 4 that is not qualified to get $ 3000
Adjuster Kyle Wassell didnt compare two invoice which was insurance contractor and my own contractor. Refused to pay, because settlement amount can pay for class 4. Also he said will send me a quote for exterior paint (not in settlement amount) and solar panel. Check online, Kyle Wassell closed my case on 18/12/2024 the day we talked on the phone

Date of experience: 18 December 2024

Honestly wasted 30 minutes waiting on hold for their system to drop the call. I just wanted to get a quote and most likely buy snowmobile insurance. Intact answered and had insurance on my snowmobile within 15 minutes

Date of experience: 11 December 2024

Absolutely terrible miserable , rude and over priced. They wanted 1143 a month for car insurance one of their top notch competitors got our car insurance for 190 a month. Good luck

Date of experience: 29 November 2024

I just wanted to drop a note to tell how great Bozena Andreeski( Cooperators Call Centre Hamilton) has been in handling all my insurance needs. Bozena was able to answer all my questions pertaining in insurance policies, she did an excellent job in representing Cooperators. Prompt, helpful and very professional.
Thank you

Date of experience: 20 November 2024

I highly recommend Mukul Verma at Macleod Trail office in Calgary as a financial advisor! He took the time to understand my specific needs and recommended investment options that perfectly aligned with my goals. His professionalism, attention to detail, and deep knowledge made the entire process smooth and reassuring. Mukul’s advice has truly set me on the right financial path, and I’m confident in my investments thanks to his guidance. Excellent service and expertise!

Date of experience: 28 October 2024

Cant believe it, HAD MY car stolen! then they stole the repay value of the car from me by not giving me the tax, other Canadian companies include the tax value!

SO STOLEN FROM TWICE (sad)

Date of experience: 14 October 2024

They raised my monthly premium by more than $100, claiming my driver's license wasn't registered with the correct issue date. They didn’t provide any alternative solution besides suggesting I switch insurers.

Date of experience: 24 October 2024

Collecting quotes for simple straightforward small business liability. After three attempts...nothing. No call backs, no emails and this after I talked to a different representative three times and they promised a speedy response. Don't waste your time there are much more professional alternatives.

Date of experience: 23 September 2024

Wow, I was a loyal customer for several years, recieved a notice they would not ve renewing my home and auto ins. No at fault claims in over 40 years, no home insurance claims. Never missed a payment.
When I called them to inquire why, they refused to offer any explanation.

Date of experience: 09 September 2024

My car policy went up because of inflation!! First it went up because Covid was over and now I was told it’s due to Canada’s inflation.. so I would assume it’s gonna go up every year!! Time to start shopping!

Date of experience: 31 August 2024

awful gives you an appealing quotes and then when you proceeds and gets the vehicle they tell you vehicle is restricted, i don't even know if they train these people because they have no clue on what they’re doing

Date of experience: 18 August 2024