Looking for others who have been ripped off by custom pc.
Please contact me, rippedoff_pc at yahoo.com
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CustomPC.ie never delivered the router I bought and paid for.
When I wrote to CustomPC.ie I never recieved a reply.
I wrote to my bank seeking a refund (chargeback) because the merchant had not delivered what I purchased.
The bank wrote back saying the merchant (CustomPC) contested my request for a chargeback.
If this isn't a scam then what is it?
Scammed Me
i ordered a CPU on the 24th of September they still havent sent it out a month later, terrible customer support with fake reviews, refusing to respond to emails regarding refund, changed whole site to say they dont sell components anymore and changed all legal info trying to rebrand.
Never Ever buy from these scammers, overpriced PCs as well.
Trust Big Sites and Brands they ship faster and more reliable than these liars.
Really great to have and Irish business for us to use. There is 2 cons, speed and pricing. Pricing is a little bit over the top but accepting credit facilities means excess charges and naturally going to cause a price increase but some components are €800 above RRP. Processing, dispatch and delivery speeds leave a lot to be desired especially considering it was a domestic order.
All in all the team deserve the business but I think they are two areas that definitely could improve, however it won’t stop me from shopping here again. Thanks lads
Company details
Written by the company
It is our policy not to engage with paid for Review Services and we do not therefore monitor this page on Trustpilot. We do however check in from time to time to ensure no customers had issues and if they have we do reach out to them and we expect this to continue under Ares. CUSTOMPC.IE ceased selling components and accessories on the 30th of September 2024. All custom desktop pcs , laptops , servers and workstations with warranty have been transfered and all customers have received new contact information to ensure they have even better support than we have been able to provide over the last 15 years. Custom Computers and Technologie Limited is no longer involved with CUSTOMPC.IE We would like to thank our loyal customers in Ireland and everywhere else and we would like to ensure all of our customers are aware that they have support from A.C.T. who have sent emails to all customers providing new support information and details. Our decision to cease selling components and accessories came from this being a service we started in 2021 to assist customers impacted by the rules change with regards Brexit in January of 2021. This service was never intended to be in place for 4 years. Unfortunately we had to cease providing this service after consultation with our core customers and we provided 120 days notice of the end of component sales. The transfer of CUSTOMPC.IE was never intended to take place in the same year however we felt this change would ensure continuity and better support across Europe and in ireland for our customers who had purchased custom pcs , laptops , servers and workstations. Component and accessory sales were reasponsible for less than 20% of or sales however 80% of our support tickets were from this 20% and this had impacted the level of support we could provide to the many customers who relied on us for support for their workstations , servers , gaming pcs and laptops which is why we took the decision to cease selling components and accessories. The opportunity to ensure a better level of support from our core customers came about as an added bonus and we could not refuse the opportunity given what this meant for our loyal customers. Support is still available direct at CUSTOMPC.IE and through the normal emails and we do not believe this will change given there was an undertaking to ensure the same email addresses were to be live for at least 12 months. The CUSTOMPC.IE brand is not part of the ARES Group and we expect the brand be taken to new heights by ARES.
Contact info
O Brien Road, R93K22K, Carlow, Ireland
- 0874887669 ( WHATSAPP )
- sales@custompc.ie
- custompc.ie
Looking for others who have been ripped…
Looking for others who have been ripped off by custom pc.
Please contact me, rippedoff_pc at yahoo.com
Date of experience: 01 December 2024
I think this company is a SCAM
CustomPC.ie never delivered the router I bought and paid for.
When I wrote to CustomPC.ie I never recieved a reply.
I wrote to my bank seeking a refund (chargeback) because the merchant had not delivered what I purchased.
The bank wrote back saying the merchant (CustomPC) contested my request for a chargeback.
If this isn't a scam then what is it?
Date of experience: 25 September 2024
An unhappy experience
Hi, maybe you are contemplating buying a computer from CustomPC – if so, my experience with them might help you make up your mind.
Briefly, I ordered and paid for a home computer from the CustomPC website on the 01/01/2023 and within 24 hours asked to upgrade two items – memory and storage – not such a complicated ask you might say. They did eventually agree to the upgrade and gave me a price which I was okay with, and I gave them the go ahead and said I would pay with PayPal. No PayPal they said – it must be Stripe – I said “ why not PayPal, I don’t do Stripe - can I pay by cheque instead - no comment to that offer.
I said I had already used PayPal to pay for the original order – but they said their accounting system uses Stripe. And so began a very frustrating phase dealing with the “support” people. Eventually after a few days they did produce an email address, and I did pay for the upgrade – using PayPal. When asked why they hadn’t given me that address earlier and avoid the hassle – no explanation. Such was my frustration with these people I totally lost confidence and said I’m out of here – please cancel the order and arrange a total refund.
Then they claimed I owed them money because the computer was at a ‘build stage’ – and cancelling would come at a price. The facts are, all this took place over the Christmas holidays and staff returned to work on 03/01/2023 and no work should begin until payment is complete – which for me was 11/01/23. Additionally, their T&C states that no contract is in place until the order is fully paid and a confirming letter is received – the day I fully paid was the 11/01/23 – also the day I cancelled - all in the same letter, and I never did receive a confirmation letter.
Bottom line is that 19 months later I was still looking for my refund – I even wrote to their MD stating my case – registered the letter –but never did get a reply to that either. I warned them I would take matters to a higher authority – which they ignored. And so, I filed an official claim with the Small Claims Court service and pursued my right for a refund – that was in May 2024. The details of my ‘claim’ were sent to CustomPC and they in turn replied to the Court denying everything. But they went a step further and claimed they had “completed this order 17 months earlier and the computer was shipped”. This was a total lie of course, and I never did receive anything. They would also claim that that it was a PayPal issue and nothing to do with them.
In the end I did get my day in Court – but I had to travel to Carlow . When the case was called by the Court Register on the 5th September 2024 – there was a no-show for CustomPC. Yes, they chickened out – never showed up. Like myself, they had been given the details of Court times etc. – but will find someone to blame anyway. I was called to give evidence to the Court – sworn in - and the lady Judge listened to my story – and in the end she had no difficulty awarding judgement against CustomPC.
As for my refund – I will wait to hear back from the Court services on that . If they don’t pay, the file is handed to the County Sheriff who is empowered to seize assets from CustomPC to the value of the refund amount.
So, buyers, if you don’t want to end up like me, do yourself a favour and avoid these people – if still in doubt read their reviews - and they don’t like the idea of refunding anyone. And if you do ‘sign-up’ as an account holder – which they encourage, then any refund can only be used to buy from their ‘store’ – so bí cúramach. (be careful)
One other thing – “If a PC is ‘custom built’ by picking from an options list – then it isn’t ‘custom-built’ for the purpose of cancellation – worth remembering if you get caught in their web.
Don’t be at all surprised to see a response to this report from Messrs Elliot or Brooks of CustomPC – denying everything and blaming anyone but themselves. My advice is ignore them, they lie and cheat at will.
Date of experience: 08 March 2024
Scam Website
Scam Website!
Same scammers as Gameforce.ie and CUSTOMPCPARTS.ie
No reply to my emails.
No goods.
They take the money and keep quiet !
Professional websites but pure scammers!
Date of experience: 11 November 2024
Posted a review can not reply to the…
Posted a review can not reply to the reply was told my order was not processed and that no payment went through I have receipts also told that the order number I gave did not have an order attached and I did not give an order number in review very poor customer service and very blunt/slow in response
Date of experience: 16 October 2024
Verified
Product not delivered and no contact back from seller
I placed an order a few weeks ago. Got an order number and an invoice and haven't heard anything back. I attempted multiple times to contact custompc using the avialble methods of a webform and sales email and I have not heard anything back.
Date of experience: 10 October 2024
Verified
No information from Customer PC
I have had no information about my package for 2 weeks. Nothing about delivery only a confirmation email.
Date of experience: 17 October 2024
Avoid this and refer to a computer…
Avoid this and refer to a computer technician/ specialist for a proper build. If you pick components that do not work together they will still fit them and flush that setup for a price well higher than it is worth. People keep having issues with their stations and the customer care. It says 'to your specifications' so if you have no idea what you are doing, they will use this to cover their house and blame you... because you wanted it this way instead of coming back to you with an advice as to what alter in your order to make your machine work properly. Hugely overpriced components and an army of unhappy customers.
Date of experience: 30 November 2023
Verified
Have not delivered the item I ordered
Have not delivered the item I ordered. Have not responded to questions about its whereabouts
Date of experience: 04 October 2024
Bought a PC last year had issues with…
Bought a PC last year had issues with the CPU and GPU took 5 months for them top send back the pc received the pc in August due to been in hospital i only opened it today the GPU was hanging out of the mother board the case had received damage most likely in the company because the box was intact and then a windows system I paid to be installed wasn't installed the total cost of my build was 4000 euro.
Date of experience: 26 October 2024
Verified
Absolute disgrace
Absolute disgrace. Company gone but website was still available to me. They are completely unable to supply but still took my order and money.
Paypal dispute ongoing.
Shocking disgrace!
Date of experience: 16 October 2024
Reply from www.CUSTOMPC.ie
We ceased taking orders for components and accessories on the 30th of September 2024 after providing 4 months notice of this decision. You made a payment to a PayPal account which no longer existed so we never received your payment. Your accessed a cached page of the website to see a product however this was not something we could ever have expected anyone visting our website to do. This change was first discussed with the customers who have purchased custom pcs and laptops form us for 20+ years and after consultation we decided to stop selling components and accessories as this was never a service intended to be ran long term and we allowed this service to continue post the Brexit Custom Issues in 2021. This was never our business and dealing with this type of review shows clearly why we ceased allowing component and accessory sales on our website. We received no payment from you as you sent your payment to an email address which did not exist. Why PayPal allowed this if a question you must as them as we have no record of such a payment nor have we received any emails to the email address associated with this defunt paypal account. We are still able to assist you and we will provide you with an email to say the order was never processed however this is an issue between you and paypal but we will do whatever we can to assist you.
DO NOT USE
DO NOT USE. Also trade under gameforce.ie or Ares core technologies limited. Located in Unit C9 enterprise business park Carlow.
Company name is “Custom computer and technologies limited”
I ordered a laptop in August. With absolutely no follow up from custompc. I eventually cancelled the order due to radio silence and now they are apparently gone into liquidation. AVOID AT ALL COSTS.
Date of experience: 03 November 2024
Fraud website (also under gameforce.ie)
Scammers. Took money for routers. No respone to emails for 3 weeks. This is a fraud. Avoid. They also go under gameforce.ie
Date of experience: 03 October 2024
Verified
Paid money, no goods delivered, no response from sales.
Well I have paid for the item but have not received and have no idea of when I will receive it. This is all the more annoying as it was listed as in stock when I ordered it. No response from the sales team either when I emailed. You've basically ripped me off by taking my money and not delivering the goods. Utterly shambolic.
Just a note on the vendors "canned" response below which they tend to reply with on most posts in an attempt to worm their way out of it. It's all very nice but what about the 47.32 they took from my card on the 26th September, they have NOT refunded the money and they have NOT sent me any good and they have NOT replied to any of my direct emails to them. This lot are out and out con merchants avoid like the plague!!
ORD-24-09-26-01244617
Date of experience: 26 September 2024
Reply from www.CUSTOMPC.ie
We ceased selling components and accessories on the 30th of September 2024. We provided notice to all of our customers from the 30th of April. It was noted on our websites home page , product page and in the checkout notifying customers of this change. Your order was not processed as the product you ordered was not available. This is one of the reason why we chose to cease allowing components and accessories to be sold on our website. We are manufacturers of custom desktop pcs , laptops , workstations and servers. We offered components and accessories from January 2021 to assist customers impacted by the Brexit customs issues and this was never intended as a long term service. Unfortuanately this we had to cease selling components and accessories which we accept has inconvenienced customers but please understand this was never our business and the service was provided to help customers in the short term. We could not continue this service going forward. In the last few days of September many customers knowing of the cesation of the service placed many orders with 20 times the normal amount of orders placed in the last 7 days of September which did create issues with out of stock items. Orders not processed by the 30th of September were cancelled and refunded.
Verified
No correspondence after purchase
No correspondence after purchase. Could not get information on ETA two weeks later. No phones working and no response from emails.
Date of experience: 25 September 2024
Reply from www.CUSTOMPC.ie
We ceased selling components and accessories on the 30th of September 2024. If we could not process the order before the 30th of September 2024 the order was cancelled and refunded. We provided notice of the cesation of selling components and accessories from the 30th of April 2024 on the home , product and checkout pages of the website. We have not provided phone support since September 2015 however customers who purchase custom desktop pcs , laptops , servers and Workstations received contact details which allows them to speak with us. Contact and accessory support is by help desk only with tickets answered monday to friday during business hours.
Regret.
So, two months have passed since the purchase of the products and to this day I still have no response about the Case I purchased. They don't respond to my tickets, nobody gives me any information about when they will send my product, I honestly really regret buying from this store. To make matters worse, I'm trying to access the website to send more messages but apparently I lost access, I can't login or recover the password. Did they ban me?
Date of experience: 22 August 2024
Reply from www.CUSTOMPC.ie
We ceased selling components and accessories on the 30th of September 2024. We provided notice of this decision from the 30th of April 2024 with a notice on the home , product and checkout pages. All orders that we could not provide by the 30th of September were cancelled and refunded. Your order number however is not related to an order with any outstanding products. Please use the help desk of the email and you will always get a reply from our support staff. Only accounts were a custom laptop , desktop pc , workstation or server can now access their account again this was notified to customers as we asked them to download any invoices before the 30th of September however any past document can be requested and it will be emailed once the email corresponds to the original order. If the email address has changed we will require information and proof of identity before we can send documents.
Verified
Scammed Me and Tried to Rebranded
Scammed Me
i ordered a CPU on the 24th of September they still havent sent it out a month later, terrible customer support with fake reviews, refusing to respond to emails regarding refund, changed whole site to say they dont sell components anymore and changed all legal info trying to rebrand.
Never Ever buy from these scammers, overpriced PCs as well.
Trust Big Sites and Brands they ship faster and more reliable than these liars.
Date of experience: 24 September 2024
Reply from www.CUSTOMPC.ie
We notified all customers from the 30th of April 2024 that we would no longer offer compoentns of accessories for sale after the 30th of September 2024. This information was shown on our product , home and checkout pages for 4+ months. This decision was made in consultation with the 25,000+ customers who have purchased custom desktop pcs , laptops , servers ad workstations from us. It was not possible for us to continue this service as it was only ever intended as a short term service back in 2021 to help customer due to not being able to purchase from component suppliers in the UK. In the last 7 days of September we received 20+ times the normal amount of orders which did create issues given the service was ending on the last day of the month. If the order could not be processed it can cancelled and the payment refunded or voided. Your order number does not correspond to the information in your review.
Verified
Really poor customer service
It's now 10 days since I placed my order for a laptop bag which was shown as in stock at that time, this item has yet to arrive. Despite paying an additional fee for the item to be delivered via courier and contacting the company for an update or expected delivery date, I have had no response. The level of customer service is non existent. I will now be raising this through my credit card provider as a complaint.
Date of experience: 07 October 2024
Reply from www.CUSTOMPC.ie
We ceased selling components and accessories on the 30th of September 2024 after notice of 120 days. This notice was on the product , home and checkout pages on our websites. Our decision related to the selling of components and accessories being a temporary service to help customers impacted by Brexit Custom Controls in January 2021. We did received 20 times the normal amount of orders in the final days of September which did create issue. As the service was ending on the last day of September any orders not processed or available were cancelled and refunded and an email sent to the customer or when possible a phone call was made..
Verified
Avoid
Used this company for the first time recently. Item never arrived. Weeks of chasing a refund and my messages not even acknowledged. No phone number on their website. Now seeking a refund via the credit card company whoch will take weeks. Horrible experience and wish I never used them. Avoid avoid avoid
Date of experience: 22 September 2024
Reply from www.CUSTOMPC.ie
We ceased selling components and accessories on the 30th of September 2024 after notice of 120 days. This notice was on the product , home and checkout pages on our websites. Our decision related to the selling of components and accessories being a temporary service to help customers impacted by Brexit Custom Controls in January 2021. We did received 20 times the normal amount of orders in the final days of September which did create issue. As the service was ending on the last day of September any orders not processed or available were cancelled and refunded and an email sent to the customer or when possible a phone call was made..
Verified
It didn’t come what I ordered
It didn’t come what I ordered . No contact back to my tickets raised .
I will be seeking advice from an outside party if I don’t get it soon
Date of experience: 14 September 2024
Reply from www.CUSTOMPC.ie
We ceased selling components and accessories on the 30th of September 2024 after notice of 120 days. This notice was on the product , home and checkout pages on our websites. Our decision related to the selling of components and accessories being a temporary service to help customers impacted by Brexit Custom Controls in January 2021. We did received 20 times the normal amount of orders in the final days of September which did create issue. As the service was ending on the last day of September any orders not processed or available were cancelled and refunded and an email sent to the customer or when possible a phone call was made..
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