Looking for others who have been ripped off by custom pc.
Please contact me, rippedoff_pc at yahoo.com
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CustomPC.ie never delivered the router I bought and paid for.
When I wrote to CustomPC.ie I never recieved a reply.
I wrote to my bank seeking a refund (chargeback) because the merchant had not delivered what I purchased.
The bank wrote back saying the merchant (CustomPC) contested my request for a chargeback.
If this isn't a scam then what is it?
Scammed Me
i ordered a CPU on the 24th of September they still havent sent it out a month later, terrible customer support with fake reviews, refusing to respond to emails regarding refund, changed whole site to say they dont sell components anymore and changed all legal info trying to rebrand.
Never Ever buy from these scammers, overpriced PCs as well.
Trust Big Sites and Brands they ship faster and more reliable than these liars.
Really great to have and Irish business for us to use. There is 2 cons, speed and pricing. Pricing is a little bit over the top but accepting credit facilities means excess charges and naturally going to cause a price increase but some components are €800 above RRP. Processing, dispatch and delivery speeds leave a lot to be desired especially considering it was a domestic order.
All in all the team deserve the business but I think they are two areas that definitely could improve, however it won’t stop me from shopping here again. Thanks lads
Company details
Written by the company
It is our policy not to engage with paid for Review Services and we do not therefore monitor this page on Trustpilot. We do however check in from time to time to ensure no customers had issues and if they have we do reach out to them and we expect this to continue under Ares. CUSTOMPC.IE ceased selling components and accessories on the 30th of September 2024. All custom desktop pcs , laptops , servers and workstations with warranty have been transfered and all customers have received new contact information to ensure they have even better support than we have been able to provide over the last 15 years. Custom Computers and Technologie Limited is no longer involved with CUSTOMPC.IE We would like to thank our loyal customers in Ireland and everywhere else and we would like to ensure all of our customers are aware that they have support from A.C.T. who have sent emails to all customers providing new support information and details. Our decision to cease selling components and accessories came from this being a service we started in 2021 to assist customers impacted by the rules change with regards Brexit in January of 2021. This service was never intended to be in place for 4 years. Unfortunately we had to cease providing this service after consultation with our core customers and we provided 120 days notice of the end of component sales. The transfer of CUSTOMPC.IE was never intended to take place in the same year however we felt this change would ensure continuity and better support across Europe and in ireland for our customers who had purchased custom pcs , laptops , servers and workstations. Component and accessory sales were reasponsible for less than 20% of or sales however 80% of our support tickets were from this 20% and this had impacted the level of support we could provide to the many customers who relied on us for support for their workstations , servers , gaming pcs and laptops which is why we took the decision to cease selling components and accessories. The opportunity to ensure a better level of support from our core customers came about as an added bonus and we could not refuse the opportunity given what this meant for our loyal customers. Support is still available direct at CUSTOMPC.IE and through the normal emails and we do not believe this will change given there was an undertaking to ensure the same email addresses were to be live for at least 12 months. The CUSTOMPC.IE brand is not part of the ARES Group and we expect the brand be taken to new heights by ARES.
Contact info
O Brien Road, R93K22K, Carlow, Ireland
- 0874887669 ( WHATSAPP )
- sales@custompc.ie
- custompc.ie
Terrible customer communications/Long delays
I ordered some computer components for my partner's computer as a birthday gift. I was not informed of any delays or possible set-backs with my order. After ten days my order showed that it was in the "processing stage" but when I filed a support ticket, it went completely unanswered until I filed another ticket (which was promptly merged with the first and closed).
I chose this business because it was an irish owned company and I didn't want to deal with imports, but this has left a sour taste in my mouth regarding small computer stores.
I have recieved no communication from the company and would recommend shopping elsewhere for computer components if you want to avoid hassle.
Date of experience: 07 August 2024
Reply from www.CUSTOMPC.ie
We ceased selling components and accessories on the 30th of September 2024 after notice of 120 days. This notice was on the product , home and checkout pages on our websites. Our decision related to the selling of components and accessories being a temporary service to help customers impacted by Brexit Custom Controls in January 2021. We did received 20 times the normal amount of orders in the final days of September which did create issue. As the service was ending on the last day of September any orders not processed or available were cancelled and refunded and an email sent to the customer or when possible a phone call was made..
Verified
Terrible
Terrible, it's over one week and I still didn't receive my order.
And it's nothing to do with brexit !
The seller just talking nonsense, seller located in EU and buyer located in EU.
Seller using dropshipping services so buying from him is the same as order from AliExpress :)
Date of experience: 20 July 2024
Reply from www.CUSTOMPC.ie
We ceased selling components and accessories on the 30th of September 2024 after notice of 120 days. This notice was on the product , home and checkout pages on our websites. Our decision related to the selling of components and accessories being a temporary service to help customers impacted by Brexit Custom Controls in January 2021. We did received 20 times the normal amount of orders in the final days of September which did create issue. As the service was ending on the last day of September any orders not processed or available were cancelled and refunded and an email sent to the customer or when possible a phone call was made..
Verified
Ignored requests for refund after item…
Ignored requests for refund after item that was noted in stock, needed to be ordered form Poland , no customer service
Date of experience: 13 July 2024
Reply from www.CUSTOMPC.ie
We do not ship products from Poland and we never have. We carry over €500,000 of stock in Ireland and a considerable amount more in our warehouse in Germany. Our websites states the delivery term for each component which varies from 5 to 10 business days depending on whether the item is in stock here in Ireland or comes from our facility in Germany. Our support staff answer all tickets , contact messages and even Whatsapp messages usually within a very short period during business hours. We however do not answer in the evenings or on weekends. Please also note that if you created an account when placing your order you can use direct messaging from within your account. Please contact support for information on your order.
Verified
Delivery times not met and no…
Delivery times not met and no explainatoon given
In reply to your reply, I received no emails or texts until I sent in a support ticket (twice) and got tge same stock answer - we expect delivery in 1 to 3 days. Nothing about stock or travel problems. Not good enough.
Date of experience: 13 July 2024
Reply from www.CUSTOMPC.ie
Unfortunately over the last 2 weeks some orders have been delayed due to industrial action which has affected goods coming from Europe by Road primarily. When possible we have switched inward shipping to air however for some items this is just not possible We have sent emails to all affected customers and our staff have made many calls to ensure customers were updated with us offering alternative options when any ordered item was delayed.
Verified
Service was great
Ordered, Get a call , advised the Motherboard not in stock and end of life, Suggested Motherboard sent to me , all with in the 5 day time frame or delivery,
Great service guys thank you
Date of experience: 03 July 2024
Reply from www.CUSTOMPC.ie
Thank you for your review
Verified
Reply from www.CUSTOMPC.ie
Thank you for your review
Verified
Great company to deal with
Great company to deal with, zero hassle and pc I got is brilliant
Date of experience: 25 May 2024
Reply from www.CUSTOMPC.ie
Thank you for your review
Verified
Money was taken from my account by…
Money was taken from my account by bank. Order was not placed.
Date of experience: 01 June 2024
Reply from www.CUSTOMPC.ie
Simon , This is an issue between you and your card issuer. It is impossible for us to take payment from a card unless the card passes security with the issuing bank by means of verification coming from the card holder. We do not receive payment card details with our payments processed by a merchant processor who protect both our security and the card holders security. What you are describing is Fraud and therefore you need to contact your card issuer who will investigate the transaction. New 3DS security in place for the last 3 years ensures only the card holder can authorise an online transaction with for example verification through the banks app which is installed on your phone. It is the online equivalent of chip and pin which had been in place for many years. These changes have reduced card fraud to almost zero. It should also be noted we employ Radar Security to ensure the integrity of all card payments.
Verified
Great Service!
From our initial query through to the very end they were very responsive. Order arrived in great condition and before the estimated completion time. Would highly recommend!
Date of experience: 14 May 2024
Reply from www.CUSTOMPC.ie
Thank you for your review
Verified
Responsive and transparent
Purchased a top tier gaming PC and I have to say I was very happy with my experience. Each time I had a question they responded within a reasonable timeframe max reply took 48hrs due to a weekend. Once dispatched I was giving tracking number and received my PC within 24hrs. I do recommend them given my positive experience knowing some bad reviews however I assume those bad reviews are due to lack of patience. From time of purchase to dispatch it took 10 working days which I was following up with them daily and getting replies to my questions.
Date of experience: 11 May 2024
Reply from www.CUSTOMPC.ie
Thank you for your review. Unfortunately negative reviews generally relate to component sales and unrealistic expectations which is one of the main reasons we are considering ending component sales. We provide this as a service given our business is building PCs however negative reviews from home pc builders can confuse our main customers who know us as the best pc builders in Ireland.
Verified
Competitively priced products from an Irish company
Product arrived in original packaging and in perfect condition. The product was competitively priced and delivery was fast; the fact that they are Irish is an extra bonus.
Date of experience: 21 May 2024
Reply from www.CUSTOMPC.ie
Thank you for your review
Verified
Last week I purchased still it's not get dispatched
Last week I purchased see
Date of experience: 29 April 2024
Reply from www.CUSTOMPC.ie
Component and Accessory orders have a delivery time frame of up to 10 business days from day of order payment .
I bought a computer with these scammers…
I bought a computer with these scammers and a month later they robbed money from my account, I quickly let my bank know that I didn't purchase the computer part, but I knew it was them taking my money without authorization. Avoid these cowboys.
Date of experience: 05 May 2023
Verified
i have not recieved any update…
i have not recieved any update regarding my order which was ordered on the 20/04/24.regarding delivery date or it is being processed,Order #ORD-24-04-20-01152217
i have logged a ticket on the customer service portal but received no updates.ticket no LLA-410-80092 this is very poor customer service
i will be looking for my money back and could not recommend
Date of experience: 20 April 2024
Reply from www.CUSTOMPC.ie
This is not a reference from our support system LLA-410-80092. Please contact sales@custompc.ie and we will endeavour to assist you.
gaming PC
My son got a gaming PC from here for Christmas. Was so quick and easy to set up. They had everything ready to go. They are always here to respond to any queries I have relating to it.
Date of experience: 02 May 2024
Reply from www.CUSTOMPC.ie
Thank you for your review
Verified
I recieved what i ordered in a…
I recieved what i ordered in a reasonable amount of time.
Date of experience: 28 March 2024
Reply from www.CUSTOMPC.ie
Thank you for your review
Verified
CustomPc
Website is very easy to use, manage my product to identify and thereafter while checkout I put my comments for double packing where the package was received very safe. I would highly recommend checking the latest products from custompc
Date of experience: 07 April 2024
Reply from www.CUSTOMPC.ie
Thank you for your review
Verified
Reliable company with quick delivery…
Reliable company with quick delivery and response times. Good products and very competitive.
Date of experience: 25 March 2024
Reply from www.CUSTOMPC.ie
Thank you for your review
No Updates
Was told it would take 7-10 days for PC to be built, not surprised at all they didn’t follow through with their word, Haven’t gotten updates, emails or anything actually insane, who knows maybe it’ll magically show up today but highly doubt it. Disappointing.
Date of experience: 10 April 2024
Reply from www.CUSTOMPC.ie
The stated delivery timeframe for custom pcs is an estimate only and can changed based for example on the complexity of the build. We do our best to build , test and ship custom pcs as quickly as possible however we will never compromise the testing process which affects quality to ship faster. I do apologise for the delay but please understand that we must adhere to our quality control procedures even if this delays an order. We do however always send email updates and you can also view updates and notes from our technician and support staff by logging into your account
One of my sticks of ram was a bag of haribo instead.
I am building two servers for this project. I ordered components from several different vendors to assess which ones I want to work with in future. I entrusted CustomPC with the RAM (2x32G).
CustomPC were the cheapest in terms of list price by ~10%.
CustomPC were the only company that actually sent stock from inside Ireland.
Custom PC were the slowest to deliver (12 days).
They pestered me with the most emails by far, including signing me up to an email newsletter which I didn't ask for.
They had a complex ordering process including forcing an account and autogenerating a password which was sent in the clear.
Only one stick of RAM arrived (it looks like this problem occurred during the ordering process as they only charged me for one as well).
CustomPC charged the most for delivery (nearly 10 euros).
Inexplicably, most of the package I received (by weight) was a bag of sweets. Which are inedible to me because they contain pork gelatin. Needless to say, they are also incompatible with the motherboard, so Server #2 is currently waiting on RAM I have just ordered from a different vendor.
They could have kept my business with:
1. Simplified checkout
2. No newsletter / mandatory account / gimmicks
3. Faster, cheaper delivery
Date of experience: 10 April 2024
Reply from www.CUSTOMPC.ie
Our Checkout has been designed by Amasty and it is an award winning design which powers thousands of website. We have never had any complaint about our Checkout needing to be simplified however we do constantly update our website and checkout.
The item you ordered was not a stock item and stated a delivery timeframe of 12 to 15 business days. We shipped the order you placed with the quantity within the order.
We always provide a small thank you usually in the form of Irish Made Jellies. We do not know the eating habits of our customers however we have never had any complaints regards the thousands of free jellies we have sent with orders over the last 5+ years. I am sorry the jellies were not to your liking.
We do everything possible to insure our customers are kept updated on their orders through all stages. The account sign up and newsletter sign up is within the control of the customer when placing their order. The customer is also advised to change the password after they login for the first time using the automated password.
The delivery charge on our website is subsidised and is provided by DPD who are Irelands best based on customer feed back. We have chosen to use a higher cost service from DPD rather than to lower the cost with an inferior delivery service.
We offer next day delivery on over 1000 items on our website with multiple options available in most categories. It is not possible to stock all items in Ireland given how small the market is.
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