Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
They covered everything we thought they would. The only negative was that the site kept saying they were waiting for more information from our vet. When we finally called, we found out that they were waiting for their person to view our dog’s records because it was our first claim. Hopefully in the future it won’t take so long to be reimbursed.
Fast process and easy to claim. the app has a little problem of not letting me entering the amount of invoice, but PC portal works great.
My dog just left yesterday. RIP Talia. and thanks Embrace for all the support during my claims, made me confident to say yes to all possible treatment without concern of financial hardship.
seems to have gone downhill, in my claim submissions
give them what they need and they make something more out of visit then it is, to get out of paying on claim
a pain in the butt and pocket, letting them know it isnt a wellcare visit but visits for on going medical issues with my dog. Two visits on stomach issues, an infection w/bleeding in gland and diarrhea
Dr notes clearing stating medical visit and symptoms 2 visits in November
Pretty good customer service, care, and reimbursement. Submitting a claim is pretty easy, although the app is kinda trash, it always logs me off, so I'll have to find my password, so I just always log on with the Internet browser. Turnaround is fast, and contacting the team is also easy! Thank you for helping me take care of my bebes
Embrace is a family, and when you Embrace your pet, you sign up for more than just insurance – you become part of the family. Embrace Pet Insurance promises to provide genuine support and certainty when pet parents need it most.
United States
Submitting a claim was quite simple. Drop down boxes and tabs were helpful. Easy to attach documents. Thanks
Date of experience: 01 January 2025
Sorry, but too much work, entering explanations etc. that are already on the invoice.
Date of experience: 31 December 2024
total nightmare, Took many months and I had to call give so attitude to get some action.
Date of experience: 17 December 2024
Great customer service - fast and helpful. It wasn't cheap - bit vetinarians aren't cheap, I guess! But the supportive staff were great
We used them for years until we let our cat go.
Date of experience: 27 December 2024
Filing a claim process is super user-friendly and so appreciated. All justified claims this year were paid quickly. Great Pet Insurance company and we have recommended to friends.
Date of experience: 30 December 2024
Reply from Embrace Pet Insurance
Thank you for your kind words, Marcie! We appreciate your feedback about Embrace and are glad to hear you've had a positive experience with our claims process. We're always striving to make things as easy as possible for our pet parents.
Regards,
The Embrace Team
Love this insurance. Claims are easy to submit online. will get it for my next pet for sure.
Date of experience: 31 December 2024
Reply from Embrace Pet Insurance
Thank you for taking the time to share your positive experience, Shelby! We're glad to hear you found the claims process easy and convenient. We appreciate your recommendation and are happy to hear that when you add another pet to your family, you will choose Embrace for them!
Regards,
The Embrace Team
This was the first time I’ve had pet insurance and made a claim. I listed every vet my dog had ever been to as requested. In processing my claim they requested records from all, which I certainly understand. However the various vet offices were apparently slow or not responding so I had to contact them for compliance. This went on for several months. When I called Embrace they confirmed just waiting on one vet, needed a diagnosis code.
My little dog is going on 10 years, our vet pretty sure has Cushings disease. For me, the $50 plus per month for insurance just doesn’t seem worth it anymore. I’ll put in a savings account for her instead. I had a $500 deductible and the insurance company did eventually pay my claim over that amount. The company seems ok, just more of a hassle than I expected.
Date of experience: 01 December 2024
Reply from Embrace Pet Insurance
Hello Vivian,
Thank you for taking the time to share your experience with us. We understand how challenging it can be when your pet isn’t feeling their best, and we’re sorry to hear about the frustrations you encountered during the claims process.
We truly appreciate your patience as we gathered the necessary medical records for your first claim. Establishing a complete medical history can take longer initially, especially when coordinating with multiple vet offices, but future claims typically process more smoothly once that information is on file.
We’re glad we were ultimately able to provide reimbursement above your deductible, but we understand that the experience wasn’t as seamless as you’d hoped. Your feedback is important, and we’ll continue working to improve the process for all pet parents.
If you have any questions or need assistance in the future, please don’t hesitate to reach out to us at embracesocial@embracepetinsurance.com. Thank you for trusting us to care for your furry family member.
Best regards,
The Embrace Team
Went to an emergency vet visit and had no trouble getting reimbursed. Thank you so much and my puppy is fine ❤️
Date of experience: 20 December 2024
Reply from Embrace Pet Insurance
Thank you for taking the time to share your positive experience, Eileen. We're glad to hear that your puppy is doing well and that you had a smooth claims process with Embrace.
Regards,
The Embrace Team
Just the quick response and streamlining the claim info. It was straightforward.
Date of experience: 30 December 2024
Reply from Embrace Pet Insurance
Hello Martin,
Thank you for your review! We’re so glad you found the claim process straightforward and appreciated the quick response. If there’s anything more we can do to assist you, please don’t hesitate to reach out to us at embracesocial@embracepetinsurance.com.
Best regards,
The Embrace Team
Pretty good customer service, care, and reimbursement. Submitting a claim is pretty easy, although the app is kinda trash, it always logs me off, so I'll have to find my password, so I just always log on with the Internet browser. Turnaround is fast, and contacting the team is also easy! Thank you for helping me take care of my bebes
Date of experience: 28 December 2024
Reply from Embrace Pet Insurance
Hello Chantel,
Thank you for sharing your experience with us! We’re delighted to hear that you found our customer service, care, and reimbursement process helpful. It’s great to know that submitting claims and contacting our team has been easy for you.
We truly appreciate your feedback about the app and are sorry to hear about the inconvenience with being logged out. Your input is important to us, and we’ll pass it along to our team to explore improvements.
If there’s anything more we can do to assist you, please don’t hesitate to reach out at embracesocial@embracepetinsurance.com. We’re honored to help you care for your fur babies!
Best regards,
The Embrace Team
They covered everything we thought they would. The only negative was that the site kept saying they were waiting for more information from our vet. When we finally called, we found out that they were waiting for their person to view our dog’s records because it was our first claim. Hopefully in the future it won’t take so long to be reimbursed.
Date of experience: 29 November 2024
Reply from Embrace Pet Insurance
Hello Pamela,
Thank you for sharing your experience with us! We’re thrilled to hear that we covered everything you expected and are grateful for your trust in Embrace.
We sincerely apologize for the confusion during your first claim and appreciate your patience while our team reviewed your dog’s records. First claims can take a little longer as we establish your pet’s medical history, but future claims should be processed much more quickly. Your feedback is invaluable, and we’ll continue working to improve communication and streamline the process for our valued policyholders.
If there’s anything more we can do for you, please don’t hesitate to reach out to us at embracesocial@embracepetinsurance.com.
Best regards,
The Embrace Team
Date of experience: 31 December 2024
Reply from Embrace Pet Insurance
Hello The Eat Well,
Thank you for the wonderful review! We're thrilled you had an awesome experience. If there's anything more we can do for you, please let us know by email at embracesocial@embracepetinsurance.com!
Best regards,
The Embrace Team
I've had Embrace Pet Insurance for years, but never made any claims. I just figured it was nice to have if anything were to happen. Unfortunately, something did happen. Very unexpectedly, and very suddenly, my dog got sick and had to be euthanized. I was able to file the claim quickly and 100% online and within a few days Embrace covered ~2/3rds of the total cost from her emergency visit. I was confused about the differences in coverage, apparently my pets don't have wellness coverage, and I'm not entirely certain what that is. It would've been a better all around experience if I Embrace had taken the time to educate me on that offering, but they still met my expectations once my dog's time had come.
Date of experience: 17 December 2024
Reply from Embrace Pet Insurance
Hello Mr. Mcafee,
Thank you for taking the time to share your experience. First and foremost, we are deeply sorry for your loss. Losing a beloved pet is never easy, and our hearts go out to you during this difficult time.
We’re glad that we could be there for you when you needed us and that the claim process was quick and seamless. Regarding your feedback about coverage differences, we appreciate you bringing this to our attention. Understanding coverage options is essential, and we will use this opportunity to improve how we communicate with our valued policyholders. If you’d like to discuss this further or have any questions, we’d be happy to assist—please don’t hesitate to reach out to us at embracesocial@embracepetinsurance.com.
Thank you for trusting Embrace to protect your furry family members over the years.
Sending positivity and healing,
The Embrace Team
As always, claim process is seamless!
Prompt service and attention and claims processing
Outstanding!!!
Date of experience: 31 December 2024
Reply from Embrace Pet Insurance
Hello Lawrence,
Thank you for the wonderful review! We're thrilled you had an awesome experience and that you find our claim process seamless. Your kind words about our prompt service and attention mean so much to us.
If there’s anything more we can do for you, please don’t hesitate to reach out to us at embracesocial@embracepetinsurance.com.
Best regards,
The Embrace Team
The claim interface is very intuitive and easy to use. I have used it three times and each time successfully submitted a claim in a few minutes. The Embrace claims team is always very quick to respond.
Date of experience: 31 December 2024
Reply from Embrace Pet Insurance
Hello Annie,
Thank you for the wonderful review! We're thrilled you had an awesome experience with our claim interface and found it intuitive and easy to use. It's fantastic to hear that submitting claims has been quick and seamless for you, and we truly appreciate your kind words about our claims team’s responsiveness.
If there’s anything more we can do for you, please don’t hesitate to reach out to us at embracesocial@embracepetinsurance.com.
Best regards,
The Embrace Team
Submitting claims on the Embrace App is incredibly simple. We download and save your invoices and summaries and then upload. Takes all of two minutes and a few days later we receive our reimbursement. We're thankful for the great coverage and team at Embrace.
Date of experience: 30 December 2024
Reply from Embrace Pet Insurance
Hello Iggy's Parents,
Thank you for the wonderful review! We're thrilled you had such an awesome experience with the Embrace App and found the claims process so simple and efficient. We’re delighted to hear that our coverage and team have met your expectations. If there’s anything more we can do for you, please don’t hesitate to reach out to us at embracesocial@embracepetinsurance.com. We're always happy to help!
Best regards,
The Embrace Team
Date of experience: 30 December 2024
Reply from Embrace Pet Insurance
Thank you for taking the time to share that feedback, Sue! We’re glad to hear you found the claim submission process user-friendly!
The claim submission process is very fundamental and expeditious. Reimbursements are always processed timely. If there are any issues, staff provides very descriptive, concise rationale for action taken.
Date of experience: 12 December 2024
Reply from Embrace Pet Insurance
Thank you for your kind words and five-star rating, Brenda! We're delighted to hear that you've had a positive experience with our claims process and appreciate your feedback on the efficiency and clarity of our staff.
Date of experience: 30 December 2024
Reply from Embrace Pet Insurance
We appreciate you taking the time to leave a review, Patrice! We're glad to hear you found the process for submitting information easy.
When Ozly was diagnosed with Lymphoma I wish I had a higher amount of insurance coverage, however the 80% has helped me/him so much and they immediately submit payment to my account. If I didn’t have this insurance my dog w/have been gone by now. I could have never afforded what these treatments, visits, meds, etc, are. I am grateful for this insurance and just wish I had 90% instead!!
Date of experience: 21 December 2024
Reply from Embrace Pet Insurance
Hello, Anna. We understand the challenges you faced with Ozly's Lymphoma diagnosis. It's heartwarming to hear how our insurance coverage has helped you provide the necessary care for your beloved pet. We appreciate your gratitude and are glad we could be of assistance during this difficult time. We are sending well wishes your way.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
