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I had an issue connecting in France and was able to contact customer service promptly via chat. They sent me a new eSIM at no charge that worked perfectly. The customer service representative even checked back to see if everything was okay after they saw that the new eSIM was using some data. Fantastic product and helpful customer service.
5 stars service. I had an issue because of the airport wifi that was quickly resolved once using a good one. They have a cheap data plan for almost all middle east and on top of that they offered me a free esim. I highly recommend.
I did review their support as 5 stars in the past. However, today I had a horrible experience. I bought a SIM card with hotspot and it doesn't work as hotspot, support takes about 25 minutes for every message, gives me unclear suggestions and has communication skills similar to a chat bot.
I used this eSIM for a trip to the U.S. In the beginning I had a few issues, but the support was so great. We fixed it quikly and it worked just fine.
eSIM4Travel belongs to FreshQ Inc. in Silicon Valley, CA, United States. eSIM4Travel serves as an online service provider catering to travelers and is supported by telecommunications service providers. We offer competitive services empowered by an efficient network of online service partners
1650 DELTA CT HAYWARD, 94544, California, United States
I had an issue connecting in France and was able to contact customer service promptly via chat. They sent me a new eSIM at no charge that worked perfectly. The customer service representative even checked back to see if everything was okay after they saw that the new eSIM was using some data. Fantastic product and helpful customer service.
Date of experience: 24 December 2024
I used this eSIM for a trip to the U.S. In the beginning I had a few issues, but the support was so great. We fixed it quikly and it worked just fine.
Date of experience: 07 October 2024
5 stars service. I had an issue because of the airport wifi that was quickly resolved once using a good one. They have a cheap data plan for almost all middle east and on top of that they offered me a free esim. I highly recommend.
Date of experience: 17 December 2024
I did review their support as 5 stars in the past. However, today I had a horrible experience. I bought a SIM card with hotspot and it doesn't work as hotspot, support takes about 25 minutes for every message, gives me unclear suggestions and has communication skills similar to a chat bot.
Date of experience: 13 December 2024
First two worked great. But then had an issue with the top up function that just didn't seem to do anything. Talked to support (note they did take about 5 min to give me a live agent), and they resolved the problem for me pretty quickly by giving me a new esim.
Date of experience: 17 November 2024
Reply from eSIM4Travel
Thank you for your patience and understanding. We are glad to have been able to assist you in resolving the issue! We will carefully review and continue to improve to provide a better service experience. If you need any further assistance, please feel free to reach out to us anytime. Thank you once again for your support and understanding! -Giny@esim4travel
I had to change the eSIM to another device. The hotline was excellent, it takes only 2 Minutes to solve. Thx
Date of experience: 26 October 2024
Reply from eSIM4Travel
Thank you for your support! We’re glad we could assist you during your travels. We look forward to serving you again in the future. If you ever visit other destinations, we hope you’ll choose to rely on us once more!-Giny@esim4travel
Honestly there support is great had a issue with a esim they resolved it ASAP issued me a new esim and it worked great and only took 5 minutes thank you!
Date of experience: 22 October 2024
Reply from eSIM4Travel
Thanks for the review, we're happy you had a great experience! Chloe @esim4travel
Reply from eSIM4Travel
Thank you for your support! Your encouragement is what drives us to grow. If you have any questions in the future, feel free to contact us anytime.-Ginychen@esim4travel
Support teams very quick to solve problems
Date of experience: 17 October 2024
Reply from eSIM4Travel
Thank you for your positive feedback! We’re glad our support team was able to assist you quickly. Your message is a great encouragement to us.-Ginychen@esim4travel
Solid so far in Albania
Bought a $0.94 1GB/7 days package while in Albania and been working great (including voice calls). I got a 10% discount on the first package.
When finished, I renewed by mistake for 1 day instead of 7. Customer support was quick to issue a refund and I got another 7 day package which I'll now use in Italy.
Date of experience: 17 September 2024
Reply from eSIM4Travel
Hello Colnect, thanks for the review. We're happy you had a great experience with us. See you soon! -Chloe @esim4travel
I have used the 5 GB for 30 days service in Peru. When I've got a signal of the provider Claro (In cities and in towns) 4G works well. Only in the mountans the was no, or limmited connection. The speed was enough for Google maps, whats app, email en some games. I didn't used it for Youtube or Spotify. Activating the e-sim to a working internet connection took 20 minutes. In that time I had a 4G connection, but no internet. I didn't have to change any (APN) settings. For 10,50 euro a great experience
Date of experience: 13 September 2024
Reply from eSIM4Travel
Hello Sjoerd Schulten, thanks for your detailed review. We're happy you had a great experience with esim4travel in Peru. We hope to see you soon on your next trip! -Chloe @esim4travel
The company followed up and resolved a connection issue. My connection is working in the Dominican Republic.
Date of experience: 10 September 2024
Reply from eSIM4Travel
We apologize for the trouble you experienced in the Dominican Republic. Your concerns are important to us, and we want to ensure every customer has a positive experience. We have already attempted to contact you three hours ago and are reviewing your case to find a resolution that works for you. Thank you for bringing this to our attention.
Based on your location and the local base stations in use, network signal quality may vary. We have provided you with a new eSIM but have not yet received a screenshot from you to verify if the settings are correct. If you're able to provide the screenshot, we can assist you in ensuring everything is set up properly. If we are unable to resolve the issue, we will proceed with a refund.
For further assistance, please reach out to our support team. (https://www.esim4travel.com/contactus)
Have a good day.
Yo @esim4travel
Without question the easiest and most effective bit of tech to keep me connected all through Canada and the USA. Cant praise this highly enough…..I have an Iphone 14Pro and everything was a complete doddle….Will deffo be using again.
Date of experience: 19 August 2024
Reply from eSIM4Travel
Hi Mark, thank you for this review. We are very happy you enjoyed your experience with eSIM4Travel. See you soon on your next trip! -Chloe @esim4travel
Customer service was great. I was changing my phone and installed eSIM cannot be transferred to the new phone, so they offered me a free eSIM to install on my new phone.
Date of experience: 03 September 2024
Reply from eSIM4Travel
Hi Amit, thank you for writing this review. We're happy you had a great experience with eSIM4travel and our customer service. See you soon on your next trip! -Chloe @esim4travel
2GB /5 Tage Istanbul
we have been traveling on the european side for 5 days and i had always internet.
Date of experience: 21 August 2024
Reply from eSIM4Travel
Hi Samantha, thank you for your positive review. We're happy you had a great experience with eSIM4travel, see you on your next trip! Chloe @esim4travel
Stay away from this company especially if your are visiting Barcelona, the connection is unstable and slow to the point that you can even have a conversation via WhatsApp without video. Seems to originate from Poland.
Revision:
I may have discovered the culprit. The reason for my intermittent connection was probably something to do with 4g and LTE network, after disabling these the connection stabilized, I wish I knew that and would have done it in advance, or at least informed about it.
Date of experience: 12 August 2024
Reply from eSIM4Travel
Hello Andrius, we are very sorry to hear you had issues when visiting Barcelona. We would like to know more about what happened. Please reach out to our support team so we can give you a full refund. (https://www.esim4travel.com/contactus)
Have a good day - Chloe from @esim4travel
Driving from Toronto to New York city, bought the esim prior to driving down had everything setup for when we crossed the border and about an hour after entering the USA data stopped working. We stopped for lunch, reset our phones turned the esims off and on and nothing. We used a total of 52 MB and it stopped working. During our trip, I tried turning on esim4travel again, and it still would not connect. To solve my problem the first day I bought the NOMAD Esim that I had used last year which worked flawlessly and this year it worked flawlessly again. Don't waste your money on something that is so cheap it won't even work in the city.
Date of experience: 02 August 2024
Reply from eSIM4Travel
Hi there, we are very sorry to hear you struggled in using our esim card. It usually works fine especially in the USA where service providers are stable. We will investigate your case thoroughly to understand what went wrong and prevent this from happening again. In the mean time please reach out to our support team so we can give you a full refund. Have a good day - Chloe from @esim4travel (https://www.esim4travel.com/contactus)
Really bad internet speed, and not to mention constant disconnections (every few minutes), so you're unable to watch any kind of video content. Have used their e-sim, in Bosnia & Hercegovina, at the begining of August, 2024.
Date of experience: 08 August 2024
Reply from eSIM4Travel
Hello, we are sorry to hear that you had bad internet speed. We will investigate thoroughly why this happened for Bosnia & Hercegovina. We can give you a full refund, please contact our support and share your customer references (https://www.esim4travel.com/contactus). Thank you again in sharing your review, this helps us pinpoint where we need to improve. Have a great day, Chloe @esim4travel
Using it in the US. Has a download rate of below 1 Mbit/s (!) and is therefore hardly usable. Roots all traffic over some Polish server. Complete rubbish.
Date of experience: 11 August 2024
Reply from eSIM4Travel
Hi Fred, we are very sorry to read this and wonder what happened as we rarely have issues for the US. We can provide you a full refund for your purchase. Please contact our support and share your customer references so we can investigate this thoroughly. (https://www.esim4travel.com/contactus) Have a great day, Chloe @esim4travel
Very bad connection…
I’m using it in Canada and the speed is very slow and sometimes without connection…
I used to use Airalo and the service is much better and the the connection is better and faster.
Date of experience: 07 August 2024
Reply from eSIM4Travel
Hello, we are very sorry to read you had slow or no connection in Canada and will investigate why this happened. Please contact our customer service and share your details. We can provide you with a full refund. (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel
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