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I bought I phone 13 Pro max ( like new) from Aarhus shop but after about 2 Months it's exposed to water rain while it was in the case but unfortunately the logic board became not working any more.
Iphone 13 promax is supposed to resist water as it's water resistant. I requested to repair it and pay for that but they said they couldn't repair it .
Købte en MacBook Air hos greenmind til en god pris og den virker perfekt. Super fin kvalitet.
That's it, my legendary K380 died.
I bought it in December 2021 through Bluecity.dk with the description "very good condition"
I wasn't sure about buying used tech and especially such fragile tech as keyboard. But I have had amazing time with my keyboard and I am low-key mourning that its time has come.
Over the 3 years, I am pretty sure I switched batteries 4-5 times.
I tried to find a suitable keyboard through the company again, but I haven't has much luck. But I do this every time I am buying tech: Checking in with sustainable options!
I am super grateful I can continue buying from them.
It has been a pleasant online shopping experience. The delivery was quick and the refurbed iphone 12 was in an excellent condition, just like new.
Easy navigation, service and a high quality standard. I'm very excited to give this iphone as a Xmas present for my mom, as it will be her first one :)
Thank you!
GreenMind A/S er en 100% danskejet virksomhed med mere end 10 års erfaring inden for elektronik og kombinerer bæredygtighed med teknologi. Vi tilbyder både en brugervenlig webshop og 16 fysiske butikker spredt over hele Danmark, hvilket gør det nemt for dig at finde det, du har brug for, lige i nærheden. Vores hovedkontor ligger i Ballerup, hvor vi også har vores centrallager, værksted og en butik. Vi er stolte af at have over 200 dedikerede medarbejdere, der brænder for at levere den bedste service og kvalitetsprodukter til vores kunder. I 14 af vores butikker finder du lokale værksteder, hvor du kan komme ind fra gaden for at få lavet dine enheder – vi står altid klar til at hjælpe dig med reparationer og service af højeste kvalitet. Hos GreenMind er vi drevet af en vision om at gøre en forskel for miljøet. Vi tilbyder ikke bare produkter, men også løsninger, der hjælper vores kunder med at tænke grønt, før de tænker nyt. Vi er engagerede i at levere bæredygtige løsninger og samtidig sikre, at vores kunder får en fantastisk oplevelse, når de handler hos os. Vi elsker, når vores kunder tænker grønt før de tænker nyt, og vi ser frem til at betjene dig i en af vores butikker eller online. Velkommen til GreenMind – din grønne partner i teknologi! 🌿💚
Written by the company
Ved at købe fornyet elektronik hos GreenMind er du med til at mindske vores CO2-aftryk og passe bedre på vores planet.
Tempovej 31, 2750, Ballerup, Denmark
I bought I phone 13 Pro max ( like new) from Aarhus shop but after about 2 Months it's exposed to water rain while it was in the case but unfortunately the logic board became not working any more.
Iphone 13 promax is supposed to resist water as it's water resistant. I requested to repair it and pay for that but they said they couldn't repair it .
Date of experience: 03 January 2025
Reply from GreenMind A/S
Hi Mohammed
Thank you for your review. I completely understand how frustrating it must be to deal with a phone that isn’t working after just a couple of months.
I’ve looked into your case, and I can see that it was rejected because the phone has unfortunately been exposed to impact or a drop. There’s a dent on the screen/frame, and subsequently, the device has been exposed to moisture or liquid. This means the damage is not covered under the warranty. I can also see that you were sent photos documenting this, and the case has been handled correctly based on the findings.
That being said, it’s incredibly unfortunate, and I’d really like to see if we can find a solution together. Please feel free to reach out to me directly at aja@greenmind.dk, and we can discuss how we might be able to assist you further.
We love when our customers think green before they think new.
On behalf of the big green family 💚♻�💚
Anders V. Jansen
CEO.
Great quality electronics, just like new
Date of experience: 14 November 2024
Reply from GreenMind A/S
Hi Ann-Marie,
Thank you so much for your lovely review! 😊 We're thrilled to hear that you found our electronics to be of great quality and "just like new" – that's exactly what we aim for! 🌟
We can't wait to welcome you back the next time you're looking for quality and sustainability in one package. 💚♻�
On behalf of the big green family 💚♻�💚
Anders V. Jansen
CEO
Købte en MacBook Air hos greenmind til en god pris og den virker perfekt. Super fin kvalitet.
Date of experience: 11 November 2024
Reply from GreenMind A/S
Hej Emma Katrine,
Tusind tak for din anmeldelse! 😊 Det er dejligt at høre, at du er tilfreds med din MacBook Air og oplever den som værende i super fin kvalitet – og til en god pris. Det er præcis sådan, vi ønsker, at det skal være!
Vi håber, at du bliver rigtig glad for din MacBook og ser frem til at hjælpe dig igen i fremtiden. Hvis vi kan gøre noget for at give dig en 5-stjernet oplevelse næste gang, så sig endelig til! 🌱
Vi elsker, når vores kunder tænker økonomisk før de tænker nyt.
På vegne af den store grønne familie 💚♻�💚
Anders V. Jansen
CEO
Super great service and fast answer when needed
Date of experience: 20 December 2024
Reply from GreenMind A/S
Hi MG,
Thank you so much for your kind words! 😊 We're thrilled to hear that you experienced great service and quick responses when you needed assistance. Your satisfaction is our top priority, and it means the world to us to know we delivered.
We look forward to helping you again whenever you need us! 🌱
We love it when our customers think smart before they think new.
On behalf of the big green family 💚♻�💚
Anders V. Jansen
CEO
It is unbelievable that they don’t give a clue about battery health
Date of experience: 23 December 2024
Reply from GreenMind A/S
Hi Alexandre,
Thank you for your feedback! I completely understand how it can be frustrating when information about battery health isn’t clear. At Greenmind, we always aim to provide as much relevant information as possible, and we’re happy to help check the battery condition if you need it.
Just to clarify, according to Apple’s own guidelines, we don’t sell any devices with a battery capacity below 80%. Typically, our devices have a capacity of 83-85% or higher. If you’ve received a device with a lower capacity, it’s definitely a mistake – although I doubt that’s the case. If you feel differently or have received a device that doesn’t meet these standards, I’d love to help you personally.
Feel free to reach out directly to me, and we can discuss your case further. Based on what you’ve written, it’s a bit unclear what your specific issue is or what exactly you’re experiencing. Let me know, and we’ll figure it out together!
You’re always welcome to contact us at aja@greenmind.dk.
On behalf of the big green family 💚♻�💚
Anders V. Jansen
CEO
I bought an iPhone 13 in almost pristine condition at the Vesterbro department. I was told Greenmind guarantees full expected practical functionality of a standard iPhone 13, only strictly cosmetic damage was something they didn’t account for. I took it home and set it up using a backup from my old iPhone X. Immediately I experienced heavy battery drain, and high temperatures even when not connected to a charger. I chalked it up to some background setup processes going on, and saw that other people had experienced the same issue. After more than a week I still experienced the same issue, having to fully charge it three times a day. I handed it in for a checkup and they put in a completely new genuine Apple battery.
I started over and had the exact same issue. I tried doing a complete clean install with no content or apps on it, still it drained like crazy. We are talking about 50-70% battery gone at night, on power saving mode and everything shut off. It should be said I, overall, don’t stream a lot, or do crazy processor-heavy stuff with my phones.
I took it in again and when they did a diagnostic on it, saying nothing seemed wrong, for example doing a constant video streaming test and said that it drained battery according to what was expected. I took it home and it was STILL the same. I even tried testing myself with a constant Youtube video feed, and it was draining at a rate of 25% /hour, so around four hours of battery life from constant streaming. On Apple's own site the iPhone 13 is rated at around 15 hours of video constant streaming.
I don’t know where Greenmind’s tech department got those hours out of this phone, but I have a hard time believing it was so. Especially because it was draining at almost the same rate without ANY use. I contacted Apple Service who took a look at it and agreed that it was absolutely unacceptable.
The night of 21/12 I charged it to 100%, set it on power saving mode, and woke up to 4% power left.
After that I was absolutely done with this crap, and when they offered to take it in yet again, I told them I believed it was fundamentally defective and I wanted my money back. My 14-day annulment deal was by then long gone, but since I was sold something that was fundamentally broken, they agreed to refund it.
So all in all; the service has actually been good and professional, and people are nice and welcoming. But all of this stuff wouldn’t have been necessary if the phone had been properly checked up on before being sold. Just because an official Apple diagnostics program has been run on it, and everything checks out, it can clearly not be trusted when applied to an everyday situation where you need more than six hours of battery from some VERY basic use. I don’t know what to tell you because this sounds very much like “he says, she says� stuff, and the official diagnostics program said everything checked out. I just know that I have two functional eyes in my skull that can clearly see a constant aggressive linear battery drain even when not being used, and I have two hands that can feel it burning in my hands as soon as I unlock the screen. And so does the tech staff at the store, who could also see that it looked very wrong.
Do I recommend Greenmind? I think so, yes. Again, very good service. But this giant annoyance, waste of time, and constant back and forth, was something that could have been avoided. So I also recommend any potential buyers out there to remain critical and test if the performance of the product you bought corresponds with what was initially promised.
Date of experience: 22 December 2024
Reply from GreenMind A/S
Hi Casper,
Thank you for your detailed feedback. I can clearly see that this has been a long and frustrating process for you, and I’m sorry we didn’t meet your expectations from the start.
It’s obviously not acceptable that you had to deal with such significant battery issues and go through so much back and forth before we reached a solution. We do perform thorough tests on all our devices, but your experience shows that we need to improve our ability to identify more complex problems that may not show up in standard diagnostic tests.
I’m glad to hear that you found our service to be professional and that we ultimately resolved the issue by refunding the phone. However, I completely agree that this situation could have been avoided if the phone had been better inspected before it was sold.
We take your feedback seriously, and I’ll be sharing it with our technical team to ensure we can improve our processes and avoid similar situations in the future.
I truly hope you’ll give us another chance in the future. And who knows? Maybe next time we can earn 5 stars from you. If you ever need assistance, you’re always welcome to reach out to us directly.
We love it when our customers think green before they think new.
On behalf of the big green family 💚♻�💚
Anders V. Jansen
CEO
That's it, my legendary K380 died.
I bought it in December 2021 through Bluecity.dk with the description "very good condition"
I wasn't sure about buying used tech and especially such fragile tech as keyboard. But I have had amazing time with my keyboard and I am low-key mourning that its time has come.
Over the 3 years, I am pretty sure I switched batteries 4-5 times.
I tried to find a suitable keyboard through the company again, but I haven't has much luck. But I do this every time I am buying tech: Checking in with sustainable options!
I am super grateful I can continue buying from them.
Date of experience: 06 December 2024
Reply from GreenMind A/S
Hi Lin Lin,
Thank you for sharing your experience with us! 🥰 It’s so great to hear that your K380 served you so well over the past three years—and we totally understand the bittersweet feeling of saying goodbye to a trusty companion like that. 🥺 You really made the most out of it, and switching batteries only 4-5 times in three years is seriously impressive! 🔋�
We’re also thrilled to know that you always check for sustainable options when buying tech—it’s people like you who help make a difference for the environment. �♻� While it’s unfortunate that you haven’t found the perfect replacement yet, we’re here to help! 💡✨ Feel free to reach out or browse our selection; we’re confident we can help you find a keyboard that fits your needs. 💻💚
Thank you again for your loyalty and for choosing sustainability—it means the world to us. 🌟
Best
Anders
CEO
We love it when our customers think green 🌿 before they think new. 💚♻�💚
Date of experience: 03 December 2024
Reply from GreenMind A/S
Hvis du vil svare på en positiv anmeldelse som denne, kan det gøres enkelt og venligt for at vise, at du værdsætter kundens feedback. Her er et forslag:
Hej Bomak,
Tusind tak for de flotte ord! Det betyder meget for os at høre, at du har haft en god oplevelse hos Greenmind. Vi ser frem til at hjælpe dig igen en anden gang. 💚♻�
Vi elsker, når vores kunder tænker grønt før de tænker nyt.
På vegne af den store grønne familie
💚♻�💚
Anders V. Jansen
CEO
very simple and pleasant process of ordering and pickup
Date of experience: 31 October 2024
Reply from GreenMind A/S
Hi Alisa,
Thank you for your wonderful review! We're thrilled to hear that you found the ordering and pickup process simple and pleasant – that's exactly the experience we aim to provide for all our customers.
We look forward to helping you again in the future. Thanks for choosing Greenmind and thinking green!
On behalf of the big Greenmind family ♻�💚♻�
Anders V. Jansen
CEO
Since many years I buy your Iphomes and Ipads and are very content with it. The items are in fine condition and I really like the 3 years garantee !
Date of experience: 22 November 2024
Reply from GreenMind A/S
Hi Truus,
Thank you so much for your loyalty and for taking the time to share your experience with us! We’re thrilled to hear that you’re happy with the iPhones and iPads you’ve purchased over the years. Knowing that you appreciate the quality of our products and the 3-year guarantee means a lot to us.
We’re here whenever you need us, and we look forward to helping you again when you think green before you think new!
On behalf of the big green Greenmind family ♻�💚♻�
Anders V. Jansen
CEO
I've bought two iphones from Greenmind and they have been in absolute great condition. I recently bought a macbook air - , easy process, shipping good, price fair but the actual computer itself was not in the best condition and quality. It was filled with caked on dust in both the fan and the keyboard ( Granted I have the same computer for work so I was a bit alarmed that this was the product they sent me because my work computer has never looked like this after a year's worth of use). Additionally, the macbook does not lock or turn off properly when closed. Videos/ music will still play when the lid is "closed". Of course I contacted customer service (good experience) and my options were to send it back or take to a center to be repaired. I needed the computer so I didn't send it back and will now need to take in to get repaired. All in all, I am bit surprised with this last purchase because it was not the typical greenmind quality I've experienced in the past.
Date of experience: 01 October 2024
Reply from GreenMind A/S
Hi Renée,
Thank you for your review and for sharing your experience – both the good and the not-so-good. It means a lot to us that you’re usually satisfied with our products and services, but we’re truly sorry to hear that the MacBook didn’t live up to our usual high standards.
We take great care to ensure all our devices go through thorough cleaning and quality checks before they are sent out, so it’s clear that we fell short this time. It’s not acceptable that the product had dust in the fan and keyboard – and the issue with the lid not properly locking or shutting down is also far from the quality we aim to deliver to our customers.
We’re glad to hear that you had a positive experience with our customer service and that you were offered the option to have the MacBook repaired. We hope this resolves the issues quickly and effectively for you. Should you encounter any further challenges, please don’t hesitate to reach out again – we’ll do everything we can to ensure you get the experience you deserve.
We love when our customers think green before they think new.
On behalf of the big green family 💚♻�💚
Anders V. Jansen
CEO.
Just got an ipad pro M2 with them recently, great service, device in a super good shape and at a fair price.
Date of experience: 15 October 2024
Reply from GreenMind A/S
Hi Christian,
Thank you so much for your fantastic review! We're thrilled to hear that you're happy with your new iPad Pro M2 and that it arrived in great condition at a fair price. Providing excellent service and high-quality devices is what we strive for every day.
We love it when our customers think responsibly before thinking new.
On behalf of the big green family 💚♻�💚
Anders V. Jansen
CEO.
Great service as every product have 3 years warranty can easily use all devices
Date of experience: 01 July 2024
Reply from GreenMind A/S
Hi Mohammed,
Thank you so much for your fantastic review and for highlighting our 3-year warranty! We're thrilled to hear that you're enjoying the peace of mind and ease of use that comes with our products.
We love when our customers think responsibly before thinking new.
On behalf of the big green Greenmind family ♻�💚♻�
Anders V. Jansen
CEO
Date of experience: 21 November 2024
Reply from GreenMind A/S
Hello Francesco,
Thank you so much for your kind review! 💚
We're happy to hear that you had a smooth and fast experience with us. Your feedback truly makes our day, and we’re grateful for your trust! 🌱✨
We love when our customers think green before they think new - On behalf of the big green family 💚♻�💚
// Yalda
Head of customer support
I got my iphone about a month ago and it’s been great ! My old one was pretty broken (front and back screen were smashed…) so it’s a great upgrade ! I take a lot of photos so I def recommend the iphone 14 - if you’re on a budget and still want crisp photos ! Switching from the 12 to the 14 was a huuge change especially color/screen wise - watching movies or honestly just scrolling is insanely better ! 10/10 fr
Date of experience: 12 October 2024
Reply from GreenMind A/S
Hey Maggie,
Thank you so much for your wonderful review!
We're thrilled to hear that your iPhone 14 has been a great upgrade from your previous one and that it's perfect for your photo-taking needs! It's amazing to know that the color and screen improvements made such a big difference for you. We're glad you're enjoying your experience!
Tænk smart før du tænker nyt.
On behalf of the great Greenmind family ♻�💚♻�
Anders V. Jansen
CEO.
Very good experience in the shop with nice employees and good prices
Date of experience: 17 October 2024
Reply from GreenMind A/S
Hi Adelin,
Thank you so much for your kind review!
We're thrilled to hear that you had a great experience in our shop and that our employees were helpful. We're also glad that you found our prices to be good. We appreciate your feedback!
Think smart before you think new.
On behalf of the great Greenmind family ♻�💚♻�
Anders V. Jansen
CEO.
It has been a pleasant online shopping experience. The delivery was quick and the refurbed iphone 12 was in an excellent condition, just like new.
Easy navigation, service and a high quality standard. I'm very excited to give this iphone as a Xmas present for my mom, as it will be her first one :)
Thank you!
Date of experience: 21 November 2024
Reply from GreenMind A/S
Dear Martina,
A huge thank you for your lovely review! 💚 We are so happy to hear that you had a fantastic online shopping experience and that the iPhone 12 was in perfect condition. 📱✨ It means so much to us to be able to provide such a great experience, especially when it’s a special gift for your mom – what an amazing first iPhone! �💚
Thank you for thinking used and green instead of new. 🌿♻�
Warmest regards,
On behalf of the big green Greenmind family ♻�💚♻�
Gizem
Customer Service
I love your service and your product
Date of experience: 21 November 2024
Reply from GreenMind A/S
Dear Ruja,
Thank you so much for your kind words! 💚 We’re thrilled to hear that you love both our service and our products. It’s always a pleasure to know we’ve met your expectations! 🙌✨
Thank you for thinking used and green instead of new. 🌿♻�
Warm regards,
On behalf of the big Greenmind family ♻�💚♻�
Gizem
Customer Service
It was great buying a product from greenmind as the staffs are helpful, humble and the product quality is too good
Date of experience: 01 November 2024
Reply from GreenMind A/S
Hi Akriti,
Thank you so much for your kind words! 🌟
We're thrilled to hear that you enjoyed your experience with us and that our team was able to help you out. We take great pride in both our service and product quality, so it’s wonderful to know we hit the mark for you!
We love when our customers think green before they think new.
On behalf of the big green family 💚♻�💚
Anders V. Jansen
CEO
It was a great experience buying a phone from Greenmind as the phone was like a new one and the staffs are so helpfull and kind.
Date of experience: 01 November 2024
Reply from GreenMind A/S
Hi Milan,
Thank you so much for sharing your experience! 🌟
We’re thrilled to hear that you’re happy with your "like-new" phone and that our team was able to provide helpful and kind service. Your feedback means a lot to us and motivates us to keep up the good work!
We love when our customers think green before they think new.
On behalf of the big green family 💚♻�💚
Anders V. Jansen
CEO
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