Healthcare Solutions Reviews 40

Knowledgeable, helpful, patient service people

Date of experience: 19 November 2024

Harjot is very helpful and provides a great customer service.
This time we were disappointed that you did not have any ice picks for canes. It's Winter in Canada and this item should be available.
Salonpas medical patches could also not be found.

Date of experience: 05 December 2024

Super fast shipping. Quality product. This is our second order and I would not hesitate.

Date of experience: 19 November 2024

Date of experience: 19 November 2024

This company is a family run business. When you call and place an order they tell you they have the products. Really? I waited 2 weeks for the bulk of my order. I don't know who is in the purchasing department but they don't have their act together. It's always a blame game. If I could order from another company I would have long ago.

Date of experience: 26 November 2024

It was a fast and easy way to start my weight loss journey. The medical staff was great right off the bat. If you are looking to lose weight definitely give this a try.

Date of experience: 25 August 2024

I was there yesterday, July 29th, to pick up my order (stockings). I waited for 45-50 minutes. There was only one staff but was busy with a customer. Later on there was a line up of 4 customers, no staff available. Finally a customer rang the bell, a staff showed up. I told her I would like to pick up my stockings. She said "did someone call you?" I said no, she said "if no one called, it won't be here". However, she checked and indeed my stockings was in. No smile nor I am sorry for waiting comments, I feel she is not happy with so many customers waiting. Your store sign says respect is much appreciated, we appreciate a little respect from your staff too. The first staff should have asked for another help when she knew there was 4 customers waiting. I then went to buy a toilet seat commode, the lady and the gentleman (he said he is a new employee) who assisted me were nice and pleasant. Your other staff should take a lesson from these two excellent employee

Date of experience: 29 July 2024

Tavame was extremely helpful, knowledgable, patient and kind.

Date of experience: 25 July 2024

I bayed cammode tis very good name of how sale for us LOVE

Date of experience: 11 July 2024

Zuleiha was very helpful. Northgate location

She was patient and kind as she helped get my mother her walker

Date of experience: 10 July 2024

My wife and myself visited the north end location today looking for compression socks for my wife. We were both quite pleased with the service supplied by Zuleiha. Zuleiha spent a lot of time with my wife finding and fitting her for the socks. She also helped her choose a device to use in putting the socks on. We found her very knowledgeable, pleasant and friendly. Based on this experience we recommend this location.

Date of experience: 12 July 2024

I stopped at the Healthcare Solutions North store to get information about walkers. From the moment i walked in i was helped immediately by LOVE and WADEEMA . They were very knowledgeable of what would suit me and showed me various walkers . Then CHANTAL fitted me and gave me all the info required info for me to proceed to purchase the walker! I was extremely surprised as to the level of excellence in customer service by this 3 ladies! They never pressured me and provided me with a great relaxed shopping experience ! Great place !!

Date of experience: 02 July 2024

I went to the Northside health solutions and was greeted by Belise. A very personable employee who did a great job helping me. She found the product I wanted and the bonus thing was they put the item together. This really helps because assembling products as you get older gets harder to do. If you go to this store that's the girl to ask for.

Date of experience: 03 July 2024

Do not respond answer my emails about their rejuvenation patches causing me to become groggy and which heath authorities have approved their products including Doctors

Date of experience: 23 June 2024

I went to the Edmonton south store looking for compression socks and walking cane.
I met the first sales staff but she was not helpful at all. I kept looking at the compression socks and another staff Manila asked if I needed any help.
She could not find my old records but measured my size again. She was very patient in helping me in the selections. Since there was none in my size , she ordered 2 pairs of compression socks for me and advised that the order will be shipped to me upon arrival. Unlike the previous staff , Manila assisted me to get my walking cane
I truly appreciate the good service from Manila.

Date of experience: 13 June 2024

oh my dear god what a nightmare at healthcare solutions –they picked up the mobility scooter in dec and still has it claiming now in march-mar 5 2024-claiming they are still waiting for parts which is bull hockey because wcb told me they were trying to get them to buy me a new scooter which wasn’t the request –the request was to fix the existing scooter but instead they wanted wcb to pay for a new one- and after that got cleared up they blocked my phone number so I couldn’t phone for updates anymore- the one who cut my number off from communication was Tamera the wcb person at healthcare solutions so i immediately removed the scooter and ordered them to drop it off just down the road from them at gateway power sports do not trust these people with anything because they have their own agendas while lying into your eyes heart and mind.

Date of experience: 05 March 2024

Having hip surgery at the end of this month. I needed help locating in home equipment for my care. Spoke to a very nice girl named Megan. What a friendly and helpful girl. She located everything I needed with a call back after checking to see if they have everything I needed. Kudos to you Megan and your charming personality. Great experience.

Date of experience: 14 February 2024

The company could improve by answering the phone in a timely manner. We been on hold for as long as 20 minutes...we have called multiple times and we're able to speak to a person twice. This person said another person handled c paps for sleep apnea...that was a month ago. My husband has NOT had the equipment he needs to sleep safely. Still waiting...

Date of experience: 29 January 2024

The customer service on phone is pathetic. I called two times even after 40 minutes, no response.

Date of experience: 10 January 2024

Ordered a stethoscope online and picked it up in store.Friendly staffs!😊
Browsed instore and went home with items that I need in case of emergency!

Date of experience: 07 December 2023