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I bought an eSIM for a friend travelling to Nigeria, only to find out that his phone was locked to a service provider so couldn’t install the eSIM. After trying other options I requested a refund. The refund process is still underway but they said it was ‘underway’. So I trust it will happen soon.
Had a good coverage and speed during my long stay in China. The online chat support was great and very assistive. Only issue, is Holafly does not yet permit hotspot.
I contacted Holafly via whatsapp to enquire about plans for multiple destinations.
The response was prompt, professional and warm.
I was even given an additional discount on my plan. Thank you Emma and Simon 🤩
STAY AWAY FROM THIS COMPANY
I paid their high prices to have no concern for data usage. But I have had terrible experience with support. Followed instructions to move esim to different phone after activation, the WhatsApp bot help was wrong, they couldn't get the esim to reactivate, then offered me LESS credit than my remaining balance for a new plan to replace the non functioning plan. I was forced to pay an additional 12 EUR to re-buy the same plan because they could not fix it. Never again
Written by the company
Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.
2 Dubling Langings,
North Wall Quay, Dublin 1, Dublin, D01 V4A3
HOLAFLY LIMITED
North Wall Quay, Dublin 1, Dublin, D01 V4A3, D01 V4A3, Dublin, Ireland
When I came back home, someone of the staff called me in order to understand what had happened. I explained the issues and they gave me back the money I had paid and many apologies. They are a professional company. Problems can occur and the way of facing them makes the difference between a good company as Holafly and others.
Data card did not work. I tried with two mobile phones. I dedicated more than 12 hours to try the card works, but it did not. I interchanged 15 emails with your technical support. Any of the actions had good result. Finally I purchased another mobile data package with my phone operator.
Date of experience: 28 March 2021
Reply from Holafly
Thank you for your comment Jose Luis, we always try to satisfy our customers. :-)
Date of experience: 24 March 2021
Reply from Holafly
Hola Pau, muchas gracias por tu compra y por tu valoración.
Sobre el precio de compra, recibimos tu propuesta de mejora y la valoramos. Nuestras tarjetas SIM ahorran cientos de euros en roaming e incluyen envÃo en 48 horas gratis y soporte 24/7, pero valoramos tú opinión y la tenemos en cuenta para este producto.
Además, te vamos a enviar un descuento del 10% para tu próxima compra como agradecimiento por confiar en nosotros.
Mil gracias de nuevo
Pedro
Excellent service and when I needed help, the help was there.
Date of experience: 18 March 2021
Reply from Holafly
thank you Thomas!
The info is telling no limit internet conection, but some message from phone card arrive telling that fast speed is empy and will have slow speed, and a lot of time on toronto is not 4G conection, and is realy slow.
Date of experience: 08 March 2021
Reply from Holafly
Hello Andoni,
We are sorry about the situation, we have tried several times to contact you during your trip to try to find out what the problem was so that we could give you a solution on the spot and get a good SIM connection.
Although it may seem inconvenient, we need to check what is going on and we need to communicate with you during your trip.
Raquel
the connection was good and it was super easy to start using it. However so many sms arrived in thai?? Didn't understand a single thing
Date of experience: 15 February 2021
Reply from Holafly
¡Hola Sara! Puede ser que por alguna promoción, el operador te enviara mensajes de información.
Gracias por tu comentario.
The online customer service is excellent: everything was always smooth with them at every point of the process. They answered all my doubts and managed all the situations that arose afterwards. In my particular case I had to, first, delay the activation date of a SIM card, and then, extend its duration but keeping the same number. They did both things without complications. And the product has worked well from the beginning.
Date of experience: 14 February 2021
Reply from Holafly
Gracias José por tu comentario y tu confianza :-)
Good. It worked well but not the 4g.... only 3G. But I was always connected. I recommend it :)
Date of experience: 10 February 2021
Reply from Holafly
Hello Matheus, there are destinations that only offer 3G coverage, it depends on the country's networks. Thank you for your comment
Date of experience: 27 January 2021
Reply from Holafly
thank you for your opinion!
Raquel
I bought the SIM for México and I had poor connection in cities, especially in the State of Chiapas, and no connection at all in the road or more rural areas. Moreover, there were people calling me from the US constantly.
Date of experience: 25 January 2021
Internet works perfectly and excellent customer service. No doubts I'll use it in my further trips.
Date of experience: 19 November 2020
We had some trouble with the calls but it was perfect for the data
Date of experience: 29 October 2020
Date of experience: 27 October 2020
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