Horrible company to insure dogs. After 18 months of correspondence from our and our vet’s side, finally we had an answer for not paying out. Our dog had some health problems and the vet tried to figure out if it was allergy related or not. After several tests and medications, all the results showed it was NOT allergy. It was unknown what was the cause of the constant ear infection, but luckily the dog grew out of it. It was quite a costly investigation (NOK 40000). Our case supervisor was super horrible, rude when available, but usually he was not answering for phone calls and emails. When finally we had a contact, he refused to reimburse anything as the company doesn’t pay for allergy. And it wasn’t even allergy!!!! We just had to figure out, that it wasn’t. Well, we are only one customer to leave this company, but I think every little helps.
Greetings from Frønningen!
