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Our account manager Rebecca Depczynski makes all the difference. Her overall management is impeccable - regular check ins, fast response times on any form of query and quick resolutions when needed. Her depth of knowledge, proactivity and willingness to help makes working with Judo a pleasure.
We’ve had a very positive experience with Judopay. Guilherme and Sam have been fantastic—always quick to respond to emails and happy to arrange Teams calls whenever needed. Their responsiveness and professionalism make working with them a pleasure. Highly recommend Judopay for their top-notch customer service and support!
Conscientious customer service with quick responses and willingness to help is a breath of fresh air! All of the team from Judo have been brilliant and go above and beyond with their help. Judo offers a great payment platform and highly competitive pricing and their developers were on hand to make the change seamless.
From onboarding with Sam holding our hand through the process and Guilherme taking over to manage the account, our experience has so far been fantastic.
We transferred from Datacash a few years ago, the onboarding was very efficient and seamless. Since that time the processing has been error free, and most importantly any questions that come up are dealt with very efficiently by the help desk. So from onboarding by Kim Reynolds to day to day backup - the experience has been excellent.
Judopay is a leading online payments solution. A part of Fabrick's open finance ecosystem, we provide flexible, secure and innovative payments for a range of different business. For further info, please visit - www.judopay.com, email sales@judopay.com or call us on + +44 (0) 203 503 0600.
Rise, 41 Luke St, EC2A 4DP, London, United Kingdom
Our account manager Rebecca Depczynski makes all the difference. Her overall management is impeccable - regular check ins, fast response times on any form of query and quick resolutions when needed. Her depth of knowledge, proactivity and willingness to help makes working with Judo a pleasure.
Date of experience: 24 October 2024
Reply from Judopay
Thanks for the 5 star review, Gemma! We're really glad you're happy with our service and have passed your comments onto the team :)
We’ve had a very positive experience with Judopay. Guilherme and Sam have been fantastic—always quick to respond to emails and happy to arrange Teams calls whenever needed. Their responsiveness and professionalism make working with them a pleasure. Highly recommend Judopay for their top-notch customer service and support!
Date of experience: 12 December 2024
Reply from Judopay
Thanks Ryan for such a great review and feedback! I have shared your kind words with the team including Gui & Sam :)
Naia in customer support was incredibly friendly helpful in helping me set up the account properly, the portal itself is straightforward and easy to use!
Date of experience: 26 November 2024
Reply from Judopay
Thanks Katy for the positive feedback! We're really happy you're finding the portal easy to use and got set up okay. We've passed your comments onto Naia :)
we have experienced a very professional and pleasant services especially with Samual Brant, who has been very helpful and professional to the highest standards.
Date of experience: 25 November 2024
Reply from Judopay
Thank you for the great review! We've let Sam know you're really happy with your experiences with him :)
Conscientious customer service with quick responses and willingness to help is a breath of fresh air! All of the team from Judo have been brilliant and go above and beyond with their help. Judo offers a great payment platform and highly competitive pricing and their developers were on hand to make the change seamless.
From onboarding with Sam holding our hand through the process and Guilherme taking over to manage the account, our experience has so far been fantastic.
Date of experience: 22 November 2024
Reply from Judopay
Thanks Adam for the amazing feedback. We're thrilled you're having a great experience with us and have passed your comments onto the team!
We have used Judopay for many years now. The intergration for card payments is excellent and the customer service is very good. Guilhermeice is always on call when you need him.
Date of experience: 18 November 2024
Reply from Judopay
Hi Steven, thanks for the great feedback! Glad to read that you're happy with our integration and customer service. We've let Gui know your positive comments! :)
We transferred from Datacash a few years ago, the onboarding was very efficient and seamless. Since that time the processing has been error free, and most importantly any questions that come up are dealt with very efficiently by the help desk. So from onboarding by Kim Reynolds to day to day backup - the experience has been excellent.
Date of experience: 13 November 2024
Reply from Judopay
Hi Rob, thanks very much for the 5 star review! We're really glad to hear you've had such a smooth time with us, and have passed your positive feedback to Kim :)
We made the decision to move our online acquiring services to Fabrick (owner of Judopay) to benefit from their full stack offering (we already had Judopay as a gateway). This gave us some economies of scale cost reductions, as well as enhanced reporting vs. who we were using before. These transitions are never simple, but Gui and Joe have been excellent. Very responsive and reactive to our requests.
Date of experience: 01 November 2024
Reply from Judopay
Thanks for the great feedback, Oli. We're so glad you're happy with the transition, and have passed your positive comments to Gui & Joe!
Guilherme at Judopay has been wonderful, very professional and always extremely helpful in all matters.
Date of experience: 31 October 2024
Reply from Judopay
Thanks for your great feedback, Fazala! We have passed this onto Guilherme :)
We’ve had the pleasure of partnering with Judopay as part of our SME lending business, and the experience has been nothing short of fantastic.
Their payment solutions are seamless and reliable, and what truly sets Judopay apart is their team.
Special mention to Jess, the Head of Marketing, who has been incredibly supportive and proactive in ensuring that our collaboration remains smooth and mutually beneficial. Jess’s deep understanding of the market, combined with Judopay’s innovative solutions, has made them a key strategic partner for us.
If you’re looking for a payment provider that offers great technology and an even better team, I highly recommend Judopay!
Jonathan Field
MD at Recap Global
Date of experience: 30 October 2024
Reply from Judopay
Hi Jonathan, that’s great to hear! Thanks for sharing your amazing feedback - we've passed your comments onto Jess. We’re always working to make your experience with our team a good one, so it means a lot to hear your kind words :)
Judopay has been our partner for payment processing for a while and cannot recommend them more. We have worked with 2 of the biggest providers before them before settling with Judo. Their team is exemplary and always keen and supportive on every initiative we have undertaken.
Under the leadership of Jeremy, their team has been one of the most responsive we have experienced in the payment space. Joseph, Guilherme and their complete operations team have supported us consistently and to the highest standards.
Highly recommended.
Date of experience: 30 October 2024
Reply from Judopay
Neeraj, thank you so much for your lovely words. It means a lot to the whole team :) we're really glad you're happy with our service!
Judo Pay has worked really well for us James Cahill made the process easy and explained everything thoroughly and has been available to answer any questions we had as it was added to our website
Many thanks
Date of experience: 01 August 2024
Reply from Judopay
We're really glad you're happy with Judopay and with James! We've passed your positive feedback onto the team. Thank you so much for your review :)
Robust system with exceptional service and support from Rebecca Depczynski and her team.
Date of experience: 23 October 2024
Reply from Judopay
Thanks for the great feedback, Rob! We have passed your comments onto Rebecca and the team :)
Working with Rebecka was great ! She made working with judo soo easy ;)
Date of experience: 22 October 2024
Reply from Judopay
Thank you for a great review! We appreciate you taking the time to feedback on working with Rebecca and are so glad you're happy with our service :)
Working with our account manager at JP over the last few years has been brilliant. She always went above and beyond to support up and was extremely responsive.
Date of experience: 11 October 2024
Reply from Judopay
Thanks so much for the incredible feedback, George! We have passed your comments onto Bex :)
Smooth onboarding process, had some questions and the team were very helpful - easy to set up once I was approved
Date of experience: 18 September 2024
Reply from Judopay
Thank you so much for the great review! It's great to see you've had a smooth onboarding experience.
Payment Gateway is so bad doesn't even accept any f'in card. TRIED 5 CARDS OF MY OWN. TRIED MY BROTHERS CARD ASWELL AND IT STILL DECLINED. SEIZE THIS COMPANY!!!!!!!!!!!!
Date of experience: 24 September 2024
Reply from Judopay
Hi Danny, we're really sorry about your recent experience. If you're able to provide us with some more information, we can have a look at what's happened here and if it was an issue with Judopay or the merchants site you were using. Please drop us an email at help@judopay.com with some more info and we can look into it for you. Hope to hear from you soon.
I'm trying to pay for accommodations in another country -- the provider uses Judopay. It has declined 3 different credit cards (multiple tries on each to make sure I'm not doing anything wrong) so I called the CC company to see if there's a hold on my account. They told me there's an error in the Judo connection with the vendor that won't accept my payment. Very frustrating!
Date of experience: 20 April 2024
Reply from Judopay
Hi there, we understand that this can be a frustrating experience and appreciate hearing from you.
We would love to be able to look into this to prevent it from happening again. Please could you contact help@judopay.com with details of the booking provider you were using, the date and amount (including the currency) and we will investigate internally.
We apologise for the inconvenience caused.
Viki
We work with JudoPay a lot to provide payment gateway services to our customers. They are always happy to work closely with us to give the best service possible to our clientbase. Lately, they've been going above and beyond for us, guaranteeing our customer for the long term going forward.
Date of experience: 06 September 2022
Reply from Judopay
Hi Patrick,
Thank you so much for your feedback.
We're so glad you have had a good experience with Judopay! We have shared this with the team.
All the best,
Viki
Judo Pay are a great payment provider who we could not do without. Any issues that we face are promptly addressed by the team. Jenny, Wilson, Wayne and Tomek (to name a few) have always done everything they can to provide us with a top-quality service and keep us ahead when it comes to a payment platform. I would have no hesitation in recommending Judo Pay as a payment provider.
Date of experience: 31 August 2022
Reply from Judopay
Hello,
Thank you so much for your feedback.
We're so glad you have had a good experience with Judopay! We have shared this with the team.
All the best,
Aisha
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