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When booking my travel insurance with Just Cover, a technical hitch occurred. This was easily rectified but the next day instead I got a new policy totally free of charge without even asking for anything. How is that for customer recovery service. I will be purchasing my insurance here in future no doubt.
Great customer service. There was a mix up with the pricing of my travel insurance and it was handled quickly and efficiently. Thank you very much will definitely be using again in future and recommending to others. Thanks again ☺️
Just bought Travel Insurance from Just Cover.ie. What a breath of fresh air! Was buying online and had a few queries so called the office. Dealt with a person called Nicola. She was a joy to deal with. Courteous, friendly, patient, very knowledgeable- all you could ask for. The product itself is very good, this combined with people like Nicola to assist makes purchasing a no brainer even if their pricing may be a bit higher than some.
I spoke to lovely chap called Jake.I usually find these calls very stressful and they always make me e feel like I'm talking to a robot.However I got the lovely Jake that made me feel very comfortable and relaxed while he sorted out my travel insurance.An absolute Pleasure to have dealt with Jake.
Choose JustCover for great value travel and holiday insurance. We offer single and annual multi trip travel insurance with comprehensive cover. Get your instant quote now.
Date of experience: 08 January 2025
Reply from JUST COVER LIMITED
Hi Catherine,
Thankyou very much for taking the time to post a review.
We strive to deliver the best service, so I'm pleased to hear that you found us so helpful.
I wish you well on your travels.
Regards,
Ross
Spoke with a very helpful lady called Sarah who was brilliant.
Date of experience: 08 January 2025
Reply from JUST COVER LIMITED
Hi Kathleen,
Thank you very much for taking the time to post your review.
I will forward your feedback to Sarah so it reaches her.
I hope you have a fantastic time when you travel.
Best wishes,
Ross
Great booking experience with Jonathan, will recommend just cover to any friends or family!
Date of experience: 08 January 2025
Reply from JUST COVER LIMITED
Good morning,
Thankyou for your kind words.
It is nice to read that Jonathan delivered such good service. We hope to service you for many years to come!
Best wishes,
Ross
Everything explained in detail very well mannered staff very straightforward to complete insurance policy set up
Date of experience: 08 January 2025
Reply from JUST COVER LIMITED
Hi Michael,
Thankyou for leaving a review.
I'm pleased to read your kind comments on the service experience. It is exactly what we aim for.
Wishing you safe travelling.
Regards,
Ross
The gentleman I spoke with was kind and respectful. The only reason for 4 not 5 stars is, if I had done it online it would have been cheaper €96.15 in comparison to the €135.41 that it came to over the phone. Just from been on cholesterol tablets and my husband on Eltroxan for underactive Thyroid.
Date of experience: 08 January 2025
Reply from JUST COVER LIMITED
Good morning Hilary,
Thankyou for taking the time to review us.
I'm really pleased to hear about the agent being kind and respectful - thankyou. We always aim to provide great products at competitive prices. It is possible that policies bought via our contact centres can be slightly higher to cover our expenses. In return, you get to speak with an expert on the products. Please be assured that your feedback on the pricing will be passed on though.
Best wishes,
Ross
Reply from JUST COVER LIMITED
Hi Noel,
Thankyou for leaving your review.
We aim to make things quick and easy for customers, so I'm delighted that you found this to be the case.
Kind regards,
Ross
Jake was excellent at every stage of our conversation with him, about what we needed and what the policy would cover. Highly recommend this company.
First class service and totally stress free (after many many other companies turning us away).
Date of experience: 07 January 2025
Reply from JUST COVER LIMITED
Good morning,
Thank you very much for taking the time to post your review. I will forward your feedback to Jake as this is always really good to hear.
I hope you have a fantastic time when you travel.
Best wishes,
Ross
Very good assistant who made all easy and explained everything thoroughly thx
Date of experience: 07 January 2025
Reply from JUST COVER LIMITED
Good morning,
Thankyou for your kind words.
It is great to hear that we made it all easy for you. I wish you safe travels.
Best wishes,
Ross
Reply from JUST COVER LIMITED
Hi Sean,
Thankyou for taking the time to leave a review.
We try to make things helpful and easy for customers, so it's pleasing to hear of your experience.
Have a great time travelling.
Kind regards,
Ross
Date of experience: 07 January 2025
Reply from JUST COVER LIMITED
Hi Julia,
Thankyou for leaving us a review.
It is great that you found us simple and fast to deal with - it's exactly what we aim for!
Best wishes,
Ross
Was given so much information. All my questions were answered very nicely.
Matt was very polite.
Felt good knowing that i was getting the right policy that suited me.
Date of experience: 07 January 2025
Reply from JUST COVER LIMITED
Hi Sandra,
Thank you very much for taking the time to post your review. I will certainly pass your feedback to Matt.
I hope you have a great time when you travel.
Best wishes,
Ross
Extremely helpful team were able to give us cover with a pre existing condition very happy to recommend this company
Date of experience: 07 January 2025
Reply from JUST COVER LIMITED
Hi Ann,
Thankyou for leaving your review.
I'm delighted that you would recommend us. We do aim to be helpful in all we do for our customers. I hope that you enjoy travelling with us.
Best wishes,
Ross
Reply from JUST COVER LIMITED
Good morning Marianne,
Thankyou for taking the time to post your review.
I am really pleased to here that our staff member was so good to deal with. It's exactly what we aim for.
Kind regards,
Ross
Date of experience: 03 January 2025
Reply from JUST COVER LIMITED
Hi Colin,
Thank you for your review.
We aim to provide a great product with competitive rates, while also delivering the best customer service, so it was especially good to read your words.
I hope your travelling all goes well.
Best wishes,
Ross
Reply from JUST COVER LIMITED
Good morning,
Thankyou for sharing your experience. It's great that you found the service easy to navigate.
I wish you well on your travels.
Best wishes,
Ross
Reply from JUST COVER LIMITED
Hi Teresa,
Thankyou for your review. We aim to deliver excellent service at all stages of the customers journey with us, so your kind words mean a lot.
Kind regards,
Ross
Matt was very pleasant and helpful and explained everything well
Date of experience: 06 January 2025
Reply from JUST COVER LIMITED
Hi Valerie,
Thank you very much for taking the time to post your review. I will forward your feedback to Matt, this is always lovely to hear.
I hope you have a fantastic time when you travel.
Best wishes,
Ross
Very quick and straightforward to arrange insurance.
Date of experience: 06 January 2025
Reply from JUST COVER LIMITED
Good morning,
Thanks for your kind review. I'm very pleased to read that the experience was quick and easy for you.
Best wishes,
Ross
Easy site to navigate and get yhe cover i needed
Date of experience: 05 January 2025
Reply from JUST COVER LIMITED
Good morning Josephine,
Thankyou for leaving your review.
I'm delighted that you had such a positive experience. I hope you have a great time travelling.
Kind regards,
Ross
Relatively easy to negotiate aoplication.
Date of experience: 05 January 2025
Reply from JUST COVER LIMITED
Good morning,
Thankyou for taking the time to leave your review.
We are continually reviewing our customers experience to deliver a service worthy of your custom. We'll pass feedback on to ensure that we continually improve.
Best wishes,
Ross
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