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When booking my travel insurance with Just Cover, a technical hitch occurred. This was easily rectified but the next day instead I got a new policy totally free of charge without even asking for anything. How is that for customer recovery service. I will be purchasing my insurance here in future no doubt.
Great customer service. There was a mix up with the pricing of my travel insurance and it was handled quickly and efficiently. Thank you very much will definitely be using again in future and recommending to others. Thanks again ☺️
Just bought Travel Insurance from Just Cover.ie. What a breath of fresh air! Was buying online and had a few queries so called the office. Dealt with a person called Nicola. She was a joy to deal with. Courteous, friendly, patient, very knowledgeable- all you could ask for. The product itself is very good, this combined with people like Nicola to assist makes purchasing a no brainer even if their pricing may be a bit higher than some.
I spoke to lovely chap called Jake.I usually find these calls very stressful and they always make me e feel like I'm talking to a robot.However I got the lovely Jake that made me feel very comfortable and relaxed while he sorted out my travel insurance.An absolute Pleasure to have dealt with Jake.
Choose JustCover for great value travel and holiday insurance. We offer single and annual multi trip travel insurance with comprehensive cover. Get your instant quote now.
Lovely young man called Mark served me today so nice to have mannerly staff
Date of experience: 18 December 2024
Reply from JUST COVER LIMITED
Hi Ann,
Thank you for your kind 5-star review.
As a company, we pride ourselves on delivering exceptional customer service, so I am delighted to hear that you had a positive experience with our consultant Mark.
Wishing you a Merry Christmas and a wonderful time when you travel!
Best wishes,
Alicia
Quick and efficient quotation system
Date of experience: 17 December 2024
Reply from JUST COVER LIMITED
Good Afternoon Elinor,
Thank you for your 5 star review.
I am delighted to hear that you had a positive experience when arranging your insurance via our website. One of our highest priorities is making our quote process quick and efficient and I am glad you found it as such.
Wishing you a Merry Christmas and a lovely time when you travel!
Justin
Very easy to follow Good prices.
I give 5 stars
Date of experience: 17 December 2024
Reply from JUST COVER LIMITED
Hi Elizabeth,
Thank you for your kind 5-star review.
I am delighted to hear that you found our website easy to follow when arranging your insurance and that you were happy with our prices.
We hope you have a lovely time on your travels!
Best wishes,
Alicia
Reply from JUST COVER LIMITED
Hi Imeda
Thank you very much for your feedback. It is always nice to hear about the great service we provide when contacting us.
Wishing you a wonderful time when you travel.
Kind regards,
Richard
Very easy to fill application on line, everything is made clear
Date of experience: 17 December 2024
Reply from JUST COVER LIMITED
Hello Martin
Thank you for taking to the time to post a review.
I am very pleased to hear that getting a quote and purchasing a policy was a quick and smooth experience for you.
I hope you have a nice time when travelling.
Best wishes,
Richard
Shelby was a lovely capable lady who explained everything and was very efficient thank you Shelby
Date of experience: 17 December 2024
Reply from JUST COVER LIMITED
Hi Eileen
Thank you so much for your kind comments regards your conversation with Shelby. This is great to hear. I will be sure to pass on your compliments to her.
I hope you have a lovely time when travelling.
Kind regards,
Richard
Jake was do Professional and knowledgeable and competent.
Date of experience: 17 December 2024
Reply from JUST COVER LIMITED
Hi Alan
Thank you very much for taking the time to post your review.
I will forward your feedback to Jake, this is always lovely to hear.
I hope you have a fantastic time when you travel.
Best wishes,
Richard
Reply from JUST COVER LIMITED
Hi Fergus
Thank you very much for your review and for purchasing a policy with us.
I hope you have a lovely time when you travel.
Kind regards,
Richard
Helpful information and explanations given. I do find that insurance rate was more expensive than expected
Date of experience: 10 December 2024
Reply from JUST COVER LIMITED
Hello Fiona
Thank you for taking the time to post a review.
I am sorry that the premium was more expensive than you expected - it is always our aim to maintain competitive prices but pleased that you found the information of explanations helpful.
Wishing you a wonderful time when you travel.
Best wishes,
Richard
Reply from JUST COVER LIMITED
Hi David
Thank you. We're delighted to hear that you found the process straightforward and you were able to arrange your cover promptly.
I hope you have a great time when you travel.
Kind regards,
Richard
Reply from JUST COVER LIMITED
Hello Paul
Thank you for your review. I am very pleased to hear that you found purchasing your policy with us an easy experience, this is what we always aim for.
Wishing you a lovely time when you travel.
Best wishes,
Richard
I couldn't put in my correct address, apart from that it was fine
Date of experience: 13 December 2024
Reply from JUST COVER LIMITED
Hi John
Thank you for your review and feedback.
I am sorry that you could not enter the correct address initially but thank you for continuing and purchasing your cover with us.
Wishing you a lovely time when you travel.
Kind regards,
Richard
The person i spoke to was very helpful and friendly. Explained everything very well.
Date of experience: 13 December 2024
Reply from JUST COVER LIMITED
Hi Tony
Thank you for your review and your kind comments.
It is always lovely to hear about the great service our consultants provide when contacting us.
On behalf of JustCover I would like to wish you a wonderful time when you travel.
Kind regards,
Richard
Gemma was a very efficient and friendly staff member,knowledgeable and pleasant.
Date of experience: 13 December 2024
Reply from JUST COVER LIMITED
Hi Joseph
Thank you very much for taking the time to write a review.
We understand the importance of providing peace of mind when purchasing travelling insurance and are glad to hear that Gemma did just that! We will be sure to pass on your positive feedback and congratulate Gemma on a job well done.
I hope you have a great time when travelling.
Best wishes,
Richard
Reply from JUST COVER LIMITED
Thank you for your feedback! We're delighted to hear you found our online process easy and user-friendly. That's exactly what we aim for! Kind regards, Emma
As a first time buyer from Just Cover after getting an online quote I phoned them as I wanted to make sure that I had completed all the medical questions properly which are a little confusing.I was assisted by Mahdi who took the time to go through and explain everything to me.
Thank you Mahdi for your patience and professionalism during the call.
Date of experience: 12 December 2024
Reply from JUST COVER LIMITED
Thank you for taking the time to share your experience! We're so pleased to hear that Mahdi was able to assist you with care and professionalism. We’ll be sure to pass along your kind words to him. It’s wonderful to know we could make your first-time buying process a little easier. If you have any further questions, please reach out. Welcome to JustCover! Kind regards, Emma
Easy to take out policy. Great customer service.
Date of experience: 12 December 2024
Reply from JUST COVER LIMITED
Thank you for your feedback! We're delighted to hear that you found the process straightforward and appreciated our customer service. We're here to help if you need anything! Kind regards, Emma
Deducting 1 star due to the way the questions are set, I found it confusing as asking the same questions over and over again
Date of experience: 12 December 2024
Reply from JUST COVER LIMITED
Thank you for your honest feedback. We're sorry to hear that the questions felt confusing. We’re always looking for ways to improve, and your input is very helpful to us. If there’s anything else we can do to clarify the questions or make your experience better, please let us know. Kind regards, Emma
Needed to make a call to organise the insurance, Gemma was extremely helpful, talked me through the whole process and sorted any issues. Thank you
Date of experience: 11 December 2024
Reply from JUST COVER LIMITED
Thank you for your lovely feedback! We're delighted to hear that Gemma was able to assist and make the process smooth for you. If you need any further assistance, we're always here to help! Kind regards, Emma
Easy to use, completed in 5 minutes and documentation emailed immediately.
Date of experience: 11 December 2024
Reply from JUST COVER LIMITED
Hello Patrick
Thank you for posting a review.
It is always great to hear when our customers find getting a quote and purchasing a policy a quick and easy experience.
I hope you have a wonderful time when you travel.
Best wishes,
Richard
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