I am impressed, Friends told me insurance claiming IS a hard process and Takes time. Here at lemonade it took them 23hs. Just with the right questions and guidance. I am impressed and can only recommend this insurance.
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10-stars for Kathleen C. at Lemonade Claims Team! And, ten-stars for Lemonade! I just went a traumatic experience with my little dog, JJ, and Lemonade took so much stress off me. . instead of me having to answer their questions, they went directly to the Vet's office. . .the claim process could not have been easier or quicker. They immy sent the funds to my cking acct. Every company should use their business model! Kathleen even sent me a personal condolence letter when I lost JJ. . . professional and personal!
First time having insurance for my Dog. I got a really well bred and expensive dog that is going to be a Service Dog. I needed to make the right investment for her health. I submitted a small but simple claim that’s covered under my policy and it was super super simple. So far I am satisfied with the sign up and submitting the claim.
There was a burglary in my home and Lemonade team was very helpful and supportive right from day one. After getting required details they almost covered all the damages caused by burglars.
Not knowing German language was not a problem as the advocates are extremely helpful and supportive.
Company details
- Insurance Company
- Accident Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Pet Insurance Company
About Lemonade
Written by the company
Insurance that works... faster
With Lemonade, you can cover your stuff, home, pets, family, and car super fast, all in one app. We've replaced paper work with instant service powered by technology so you can actually understand and manage your own insurance with confidence. Plus, we're a Certified B-Corp!
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Some Quick Lemonade Stats
- Starts as low as:
- $30/mo for car insurance
- $5/mo for renters insurance
- $25/mo for homeowners insurance
- $12/mo for pet insurance
- and $9/mo for term life insurance.
- Financial rating of “A” exceptional
- 90 secs to get a policy through our app
- Super fast and easy to use
- Reinsured by the most trusted names on the planet
Why Lemonade for Insurance?
- No Hassle: There’s no need to wait around for snail mail or talk on the phone w/ agents - get a policy with the Lemonade app whenever and wherever you are
- Bundle and save! We’ll automatically apply your bundle discount to any combination of our products
- Socially Driven: As a B-Corp, social good is baked into our business model: we take a flat fee, use the rest to pay claims (super fast!), and give back what’s left to charities you care about with our renters, homeowners, car, and pet products. Lemonade also plants trees based on our drivers’ mileage to help clean up carbon emissions.
- Devoted Team: Our powerful tech and automation free up our dedicated customer experience team and claims specialists to help you when you need it most.
Contact info
5 Crosby St, 10013, New York City, United States
- team@lemonade.com
- lemonade.com
Verified
Lemonade pet insurance is a great…
Lemonade pet insurance is a great service. Making a claim for our pet was so easy and it was processed very quickly.
Date of experience: 27 November 2024
Reply from Lemonade
Thanks for sharing your experience with us! 😊
Verified
Excellent Pet Insurance and Home Insurance
We have had lemonade pet insurance for several years and are so happy with it. We moved from another competitor insurance brand because they kept increasing the premium each year despite our dog not experiencing any major medical issues. Now that we have Lemonade, we have used it for several major surgeries (2 torn ACLs) and ER visits (she's a lab that tends to eat things she shouldn't), the claims process is seamless and we have never gotten pushback. Our premiums have increased, but only slightly and in my opinion at a reasonable rate for our dog's age. I recommend this insurance to everyone.
We even used it for homeowners insurance in a fire prone area that can be difficult to get coverage. It's a great company that is not only in it for profits.
Date of experience: 05 January 2025
Reply from Lemonade
Big thanks for your review! Thrilled to hear you're enjoying it. We've got your back!
shady auto payment practice
shady auto payment practice . if you forget you will keep paying forever .
android reviews are no more accepted on Google play to stop getting the bad reviews.
Date of experience: 03 January 2025
Reply from Lemonade
Thank you for your feedback and we are sorry to hear about your experience. We strive for transparency in our billing practices. We would love to clarify here. Please email us at fixthis@lemonade.com so we can look into this for you!
Verified
The site was easy to use and worked…
The site was easy to use and worked quickly
Date of experience: 05 January 2025
Reply from Lemonade
Big thanks for your review! Thrilled to hear you're enjoying it.
Verified
Good and fast claim process for Jazz’s…
Good and fast claim process for Jazz’s wellness check.
Date of experience: 05 January 2025
Reply from Lemonade
Thanks for sharing your experience! We're glad to hear Jazz's wellness check claim was processed quickly and smoothly. We're absolutely thrilled that you're here! 😊🐾
Verified
Amazing!
Claims are quick and easy to file. With reimbursement being just as quick.
Date of experience: 05 January 2025
Reply from Lemonade
Thanks for the fantastic feedback! We're thrilled to hear that you're enjoying it. We've got your back!
Verified
It was super fast and easy to manage.
It was super fast and easy to manage.
Date of experience: 04 January 2025
Reply from Lemonade
We're delighted to hear that you're enjoying it - much appreciated! Welcome to the Lemonade family!
Bait and switch
Quoting us double the cost (literally double; $700 more than before!) to renew our auto insurance; we have no changes from before and a clean record. Every other company offering us the same rate as Lemonade originally did. Customer support useless and robotic. Bye Lemonade.
Date of experience: 03 January 2025
Reply from Lemonade
Thank you for sharing your feedback. We're sorry to hear about the rate increase and your experience with customer support. Due to rising costs and other factors, car insurance rates have increased in your state. We’re working hard to keep prices low but must charge appropriate rates to provide proper coverage. We value you as a customer, and your renewal rate aligns with state-approved rates. If you have any more questions or need help, please feel free to contact us at help@lemonade.com.
Using Lemonade insurance since my first…
Using Lemonade insurance since my first appartment. No problem yet, good customer service. Just great.
Date of experience: 25 December 2024
Reply from Lemonade
Thanks for the kind words! We're thrilled to hear you've had a great experience with us since your first apartment. We're here for you anytime you need us! 😊
Terrible provider
It’s easy to file a claim, but it’s not easy to get it reviewed or approved. I have been working on a simple claim for 2 months and it is impossible to speak to a person. Avoid Lemonade!
Date of experience: 03 January 2025
Reply from Lemonade
Definitely not the experience we want you to have! We want to help fix this. Please reach out to fixthis@lemonade.com so we can look into this for you.
Verified
Love how fast they respond and pay love…
Love how fast they respond and pay love it
Date of experience: 04 January 2025
Reply from Lemonade
We're always here to help! ♥️
I loved Lemonade for years, no longer
I loved Lemonade for years -- but I never had to deal with them other than pay them money.
Then I switched addresses -- literally down the street (same street) and 0.2 miles away.
They told me they could not insure the location. When I asked why, they said because there was fire risk. When I mentioned it was the same area that my current property is in, they told me it had changed in the year and therefore could not insure that area anymore.
This seems reasonable to me.
I then found out that they charged me for insurance for another year. I messaged them and asked them to refund -- because they couldn't cover me, per their own words. They said in order to give me a refund I needed to provide proof of moving out (never heard of this before) or I needed to provide proof that I had another insurer.
I tried to explain that neither of those were necessary, because they charged me for a service that they couldn't provide. They looped this response for over a month. I complained to the BBB as well, and they continued to say the same thing -- never acknowledging the giant elephant in the room that charging for a service they cannot provide is fraud.
I looked up other reviews on Reddit and other places, and learned that people essentially shared my experience: Lemonade is great until you need them (for a claim or for something not simple), and then they are awful. Do your own research, there are far better companies out there. They've done an amazing job of making it feel wonderful until you need something.
--------
UPDATE 1/10/25
Lemonade responded to this comment in what appears to be a poor attempt at marketing to try to make it look like they care and would amend the deal. I reached out to them (as they requested) and their response was, word for word: "After carefully reviewing the details, I regret to inform you that our decision remains final."
Which means, again, that they've decided to keep money for a service they cannot deliver (fraud). Stay away.
Date of experience: 02 November 2024
Reply from Lemonade
We're sorry to hear about your experience and the frustration it's caused. We strive to ensure clarity and fairness in our processes, and it seems we missed the mark here. Your feedback is vital to us, and we apologize for any inconvenience you've faced. Please contact our support team again at fixthis@lemonade.com, as we genuinely want to resolve this for you.
Joke of a company
While lemonade appears to care about the well being of your fur baby, the truth is they are just like any other company out there. Only care to make a buck. After spending $800 for treatment for my puppy due to an unexplained seizure and an ear infection, lemonade reimbursed $80 after the $250 deductible. When asked about the other roughly $300 that would make up the 80% reimbursement they claimed, Lemonade advised that nothing for the ear infection was covered due to it being a "pre-existing" condition. Apparently, due to my pup having had another ear infection 7 months earlier, they refuse to cover any future ear infections unless she were to go a full calendar year without one. Despite the fact that ear infections are curable within about a week of medicated treatment. Lemonade feels it is acceptable to claim them as pre existing and refuse reimbursement. My advice, stear clear of this joke of a company.
Date of experience: 11 December 2024
Reply from Lemonade
Hey Tristan, sorry for the disappointment here. If you need any clarification about your claim, please don't hesitate to reach out to us at fixthis@lemonade.com.
Verified
I like the connection that the agent…
I like the connection that the agent makes with the customer. I like how they make things fast and easy for you and try to get you the best claim possible.
Date of experience: 01 January 2025
Reply from Lemonade
If you have any questions or need assistance going forward, feel free to reach out. We're here to support you!
Simple, nice and agile experience
I have it since 2019 and just needed to use 1st time for a damage in an Airbnb. It was really uncomplicated and with very good timing.
Date of experience: 30 December 2024
Reply from Lemonade
Thanks for your review, Ricardo! Glad we could be there to help 😊
Verified
I love how easy the Lemonade app is to…
I love how easy the Lemonade app is to use! I submit my paperwork and am reimbursed immediately. Im very happy with my coverage for my pups!
Date of experience: 01 January 2025
Reply from Lemonade
Thanks for the review, Adrianne! 🤗
Verified
Filing Claims
It was so easy to file a claim and you get answers and reimbursement amounts immediately.
Date of experience: 28 December 2024
Reply from Lemonade
Amazing! We're here if you need us 😊✨
Verified
Have had a great experience with…
Have had a great experience with Lemonade. Very easy to submit claims & get reimbursed.
Date of experience: 01 January 2025
Reply from Lemonade
We're thrilled you found Lemonade quick and easy to use. That's exactly what we're here for!
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