Very friendly, knowledgable rep. Helped unerstand various aspects not on the website
Lifesmart Outlet Reviews 208
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4.4
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Our original cover when we bought Lifesmart spa was 1000% better quality then this lite weight $800 cover.
It's a joke. I should have ordered a cheaper and better one else where. Very unhappy with .
Our replacement hot tub cover was manufactured and delivered on time and in perfect condition. We also needed an additional panel sent to us; the company sent us a replacement with no problems. A pleasure to do business with.
The chat window spelled out everything I needed, which made the purchase easy.
Company details
Written by the company
We believe that connecting with you is at the heart of what makes our business successful. To build our communication with you, we offer Customer Care Experts Ready to Serve You; Live Chat, Phone, and Email Accessibility; and Quality Service beyond the “Big Box” retailer. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. We are happy to help you with Preparing for Hot Tub Ownership, Selecting your Hot Tub, and Caring for your Spa Water.
Build your Backyard Oasis
Written by the company
- Online Hot Tub Shopping made Quick and Easy
- Lifesmart Outlet is dedicated to providing customer service above and beyond the "Big Box" retailers. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. Lifesmart Hot Tubs provide an amazing value for luxury relaxation in your very own backyard, and our online shopping experience is built to be quick and easy for any experience level.
Our shipping promise
Free shipping on all Lifesmart Hot Tubs
Get free shipping straight to your door. Browse and pay right online and have your hot tub delivered to your home, rather than going through the trouble of a trip to the showroom.
Contact info
4.4
Excellent
208 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Verified
Very friendly
Very friendly, knowledgable rep. Helped unerstand various aspects not on the website
Date of experience: 08 March 2025
Verified
Helpful Staff & Great Products
Great staff helped me find the right product for my needs. I'm happy!
Date of experience: 08 March 2025
Verified
The chat window spelled out everything…
The chat window spelled out everything I needed, which made the purchase easy.
Date of experience: 07 March 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
Our original cover when we bought…
Our original cover when we bought Lifesmart spa was 1000% better quality then this lite weight $800 cover.
It's a joke. I should have ordered a cheaper and better one else where. Very unhappy with .
Date of experience: 13 January 2025
Reply from Lifesmart Outlet
I am sorry to hear you are not pleased with the new OEM Lifesmart Weathershield cover. This is different from the vinyl cover, and the mfg changed all new spas and all new replacement covers to the Weathershield poly cover over a year ago.
This cover is lighter, more durable, and better insulated than the previous vinyl covers. Since the vinyl feels heavier, it feels more significant; however, this is the cover many mfgs are moving toward and is growing daily in the market.
I hope your experience over time gets better, and your disatisfaction is merely a factor of missed expectations. Don't hesitate to reach out to us if we can help in any way!
LifesmartOutlet.com
Verified
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
Could not have gone any easier
Could not have gone any easier, Tub was even delivered early
Date of experience: 09 January 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
Replacement Order
Our replacement hot tub cover was manufactured and delivered on time and in perfect condition. We also needed an additional panel sent to us; the company sent us a replacement with no problems. A pleasure to do business with.
Date of experience: 10 January 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
We are pleased with the quality of our…
We are pleased with the quality of our hot tub. Shipped quickly as well.
Date of experience: 09 January 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Verified
Not fast, but affordable
Most affordable option for a good quality filter. Shipping takes about 2 weeks.
Date of experience: 06 February 2025
Reply from Lifesmart Outlet
Your order is in route withe UPS. You should have received tracking directly from UPS the day you ordered; however, we have sent you the correct tracking and a direct link to the UPS page upon your request.
You can see UPS is having a short delay, it seems due to weather in your area, and it is expected soon. Unfortunately, we have very little control over UPS, and if you did not receive the tracking, I recommend checking your spam folder.
Please let us know if you have any other issues, as you should have delivery any day now! Thanks, the LifesmartOutlet.com Team
Verified
Chat was prompt and information on…
Chat was prompt and information on website was clear,
Date of experience: 11 February 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
Do not buy a blow up hot tub!
Do not buy a blow up hot tub!
I purchased a Lifesmart Bermuda LS100DX, Sand back in fall of 2023, before I made the purchase, I ask chat what is the lowest temp this tub will be okay with and they said 20 degrees. Well this tub did extremely well during the polar vortex when temps were below zero. I had a blow up hot tub and I would not have been able to keep it outside in that cold weather. My electric bill was extremely high from a blow up hot tub, plus the water temp drops a lot in a blow up tub. I have had this Lifesmart tub for 5 months now, my electric is extremely low compared to the blow up tub I had before this one. I purchased the Lifesmart plug and play because no room in the electric panel for 220v but I did run a dedicated circuit outside for it, 120v. Purchase this hot tub, it is insulated! you will make up the money in monthly electric bills.
Date of experience: 01 February 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations!
Inflatables are a great way to test before you invest, but they are not comparable to a true hot tub...great notes!
We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Verified
Great selections good pricing
Great selections good pricing. Little tricky to navigate site on a phone. I would look into making sure it’s set up for that. I had to redo captcha 6x because I couldn’t look at entire page
Date of experience: 01 February 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
It seems every time the catpcha has an update, it messes with our layout...thanks for your patience and we will keep working on making it cleaner!
Verified
answered my questions well and…
answered my questions well and thoroughly
Date of experience: 25 January 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Verified
Daniel was amazing
Daniel was amazing. Very patient with us as we had a ton of questions. We were more than satisfied with his assistance
Date of experience: 18 January 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Daniel does an amazing job, and he is probably one of top resources for troubleshooting, too!
Verified
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Verified
I could not find the correct lid for my…
I could not find the correct lid for my Antigua hot tub on your website. Tim (customer sevice) helped guide me to the correct method to order. I ordered by phone with Charity, very helpful!
Thanks!
Date of experience: 13 January 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
We are glad the team was able to help you find the correct cover for your spa...we are able to work directly with the manufacturer to help with the different spa lines they make - from Lifesmart to Aquaterra and more!
Verified
Very informative website
It was easy and the website was very informative. Can't wait to get my hot tub and start using it. I checked all the reviews on the tub before I made my purchase. Great reviews
Date of experience: 10 January 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & hope to hear some great updates once you are using your spa!
Verified
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
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