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I ordered jonesy sofa, very well made and beautiful. Unfortunately the colour of the velvet fabric did not look very similar to the fabric sample I collected from their store. After I called them they asked me some images, and I received my full refund after I provided requested images. Very polite and helpful staff.
The website is easy to navigate and is informative. It is easy to see exactly (within the constraints of on screen colour representation) how your choices will look.
After ordering the follow up from Loaf tells you all you need to know about what will happen and when. All in all a very good buying experience.
Easy website to navigate and fantastic sale on currently. I was able to find out which store has the bed and head board on display so that I could view before buying and view all the fabric samples on offer taking them home to match up with paint colours.
Great experience all round.
I鈥檝e ordered a second sofa as I am so pleased with the one which arrived I. December. The staff at Loaf are pleasant and helpful. The delivery company were so efficient. They contacted me several times to confirm the date and time. The 2 men were excellent, courteous and put covers on their shoes when entering my home. All round, a great decision to take the plunge after deliberating for about 10 years. 馃
Written by the company
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMS
Written by the company
The Engine Room, Unit 6, 69 St Mark's Road,, W10 6JG, London, United Kingdom
Frame of our sofa broken but outstanding support and customer service from Ffion at head office sorted the problem within hours also great help and advice from Pete in the Solihull store Excellent guys many thanks 馃檹
Date of experience: 13 January 2025
Reply from Loaf
Hello Chris
Thanks so much for your 5 star review.
We are sorry that you experienced some issues along the way, but it is lovely to hear that we have now put things right!
I will pass your kind words on
Best wishes,
Great location, easy to get to and the showroom is big and very well stocked. Lots of fab fabric colours and furniture styles to choose from with attentive, knowledgeable and friendly staff.
Date of experience: 09 January 2025
Reply from Loaf
Hello Dan
Thanks so much for giving us 5 stars!
We're chuffed to pieces that you enjoyed our brilliant in-store assistance. and we hope to see you back again soon!
Happy Loafing!
Best wishes,
Fab, no issues at all. The items are great and delivery was quick.
Date of experience: 04 January 2025
Reply from Loaf
Hello Jenny
Thanks so much for your lovely 5* review!
We're so chuffed to hear that your experience has been top-notch from start to finish!
Happy Loafing!
Best wishes,
Easy to get help from a human being on the telephone!
Date of experience: 05 January 2025
Reply from Loaf
Hello Ms Godfrey
Thank you so much for leaving us a fabulous 5* review! I'm so glad you had a positive experience with us.
Best wishes,
The worst service I鈥檝e received for a luxury item. Loaf took 100% of the money in July last year but I鈥檝e only just been refunded, over 6 months later. A replacement chair never materialised, Loaf did not know where it was and neither did the warehouse.
Customer services will not put you through to a manager. They do not even have the courtesy to ring back.
Spent several hours emailing and ringing trying to resolve the issues. Horrendous experience for a company selling high end products. I will never buy from them again and would advise anyone to think again.
Date of experience: 13 January 2025
Reply from Loaf
Hi Vanessa,
Thank you for taking the time to leave us a review. I'm so sorry you have had such a poor experience with our agents, and that you did not receive the callback you requested.
I have located your order based off of the information you have supplied here and I will be reaching out to you via email shortly as I am keen to investigate further, and to get this situation resolved for you as quickly as I can.
Kind Regards,
Peter.
Ordering very straitforward
Date of experience: 09 January 2025
Reply from Loaf
Hello Julia
Thank you so much for leaving us a fabulous 5* review! I'm so glad you had a positive experience with us.
Best wishes,
Needed a few visits to decide what we wanted. The staff were helpful without being 鈥榦ver bearing鈥�.
Date of experience: 09 January 2025
Reply from Loaf
Hello Ronald
Thank you so much for your kind words and lovely review.
We are so glad that you enjoyed your time in our Shack and we hope to see you back again soon!
Best wishes,
Lovely cushions and really helpful staff in the Bristol store!
Date of experience: 21 December 2024
Reply from Loaf
Hello Michelle
Thank you so much for your kind words and lovely review.
We are so glad that you enjoyed your time in our Shack and we hope to see you back again soon!
Best wishes,
2 Agents never contacted me . Problem solved by myself .
No feedback from first agent when I asked for a problem to be solved .
Only feedback had was after I solved problem and lots of email requests for rating . I鈥檇 give no star if I could as customer service dreadful! This is not first time either !
Would not use again ever!
Date of experience: 05 January 2025
Reply from Loaf
Hi Jacqueline,
Thank you for getting in touch to leave us a review. I'm sorry to hear that our agents were unable to help amend your order in a timely manner.
I'd love to see if I can help improve the situation for you in any way, I have tracked down your existing order based on the details provided here and someone will be in touch with you shortly via email.
Best Wishes,
Jasmin
Great experience at Loaf Spitalfields.. shout out to Dina for her advice and help with my mum trying out the best sofa for size, fit and comfort. Always great quality at Loaf, my first sofa experience and fab that we could try them out but also buy bed mattresses here as they are super comfy and great quality.
Date of experience: 05 January 2025
Reply from Loaf
Hello Lynn
Thanks so much for giving us 5 stars!
We're chuffed to pieces that you enjoyed our brilliant in-store assistance at Spitalfields. and we hope to see you back again soon!
Happy Loafing!
Best wishes,
Initial on-line investigations had enabled us to select the bed and headboard we wanted. A visit to the store enabled us to see it for real and confirm our choice. The Shop assistant helped us through material finishes and colours as we had taken along swatches of the carpet and curtains. Purchased bed and headboard. If we are still finishing the decorating when the bed is due for delivery then we can ask Loaf to hold the bed for up to a month.
Date of experience: 04 January 2025
Reply from Loaf
Hello Greg
Thanks a bunch for your feedback!
It's lovely to hear that your ordering experience has been seamless - that's great news!
We hope you enjoy your Loafy wares when it arrives!
Best wishes,
We are very happy with our "Perfect" new mattress. It arrived within 5 days of placing the order and is exactly as advertised. Why spend more when you don't have to!
Date of experience: 05 January 2025
Reply from Loaf
Hello Mr Turner
Thank you for leaving us a review!
We pride ourselves on quality service and products here at Loaf, I'm glad you've had such a fab experience with us.
Enjoy your Loafy goodies!
Best wishes,
The website stated that we should expect an 8 working day delivery window but in reality we are having to wait 3 weeks. Loaf could do much more to manage your expectations in this area.
Date of experience: 08 January 2025
Reply from Loaf
Hi April,
We appreciate you taking the time to share your feedback, and we sincerely apologise that you were not made aware regarding the delays on your order sooner. Our NEW Bastille Side Table will be available for delivery from the end of January, and is currently on Pre order.
Someone will reach out to you with the contact details provided and hopefully resolve this issue as soon as possible.
Kind Regards,
Jasmin
Great experience buying our new sofa, staff are so helpful. Thank you Laura ( Solihull)
Date of experience: 08 January 2025
Reply from Loaf
Hello Michael
We're over the moon to see your top review. Thanks so much!
Best wishes,
Reply from Loaf
Hello,
Thank you so much for leaving us a fabulous 5* review! I'm so glad you had a positive experience with us.
Best wishes,
Disappointed after travelling 2 hours to the Wilmslow Loaf store that Loaf do not make customers aware on their online site of the material that is used in their cushions i.e duck feather which will ultimately affect the look and practically of the sofa . We spent a good hour observing very friendly staff constantly re plumping the sofas, presumably to increase the appearance of the settee cushions. If you are not looking for a disheveled style then look for foam cushions elsewhere.
This would prepare customers prior to purchasing this style of settees which often then result in poor reviews due to a dissatisfied appearance.
Date of experience: 11 January 2025
Reply from Loaf
Hi Ann,
Thank you for taking the time to leave us a review. I'm sorry to hear that you were not prepared for visiting our Shack.
Our website does have this information available under each Sofa, "What you need to know" would have information you were looking for. I apologise you did not see this before visiting our shack.
Please could you reply to the information request I've just sent and someone be in touch via email shortly to help you further.
Kind Regards,
Jasmin
Really helpful people and excited about the new furniture arriving! Also, I was shopping witgh my 7 year old in tow and she was made to feel entirely welcome which made the trip so easy.
Date of experience: 02 January 2025
Reply from Loaf
Hello Jayne
Thank you so much for your kind words and lovely review.
We are so glad that you enjoyed your time in our Shack and we hope to see you back again soon!
Best wishes,
Date of experience: 04 January 2025
Reply from Loaf
Hello Cleodi
Thanks so much for your lovely review.
We're so pleased to hear that you love your new Slippers
Hope you enjoy your Loafy wares!
Best wishes,
The product looks and feels fantastic.we liked the staff at wilmslow,very helpful and not pushy.we had samples sent to us so we knew what colour we wanted but in the store itself all the samples were on display so lots of choice.not the cheapest but if you want quality,you get what you pay for
Date of experience: 04 January 2025
Reply from Loaf
Hi Peter
Thanks so much for giving us 5 stars!
We're chuffed to pieces that you enjoyed our brilliant in-store assistance. We pride ourselves on quality service and products here at Loaf.
We hope to see you back again soon!
Happy Loafing!
Best wishes,
Really helpful in the Redbrick shop, I was given all the information I needed to be able to choose the best Chair for myself
Date of experience: 08 January 2025
Reply from Loaf
Hello Stephen
Thanks so much for giving us 5 stars!
We're pleased you like our website and chuffed to pieces you experienced our brilliant in store assistance.
Happy Loafing!
Best wishes,
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